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Livemax Resort Hakone Ashinoko

3.5 star property

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Photo gallery for Livemax Resort Hakone Ashinoko

Exterior
Lobby
Public bath
Modern Western Style Superior Room with Open-air Bath, Non Smoking | 2 bedrooms, premium bedding, in-room safe, desk
Outdoor dining

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Parking included
  • Air conditioning
$242
Oct 1 - Oct 2

Explore the area

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Motohakone 159-171, Ashigarashimo-gun, Hakone, Kanagawa, 250-0522
  • Place, Lake Ashi
    ‪10 min walk‬
  • Place, Ōwakudani
  • Place, Hakone Kowakien Yunessun
    ‪9 min drive‬

Room options

View all photos for Modern Western Deluxe Room with Open-air Bath, Smoking

Modern Western Deluxe Room with Open-air Bath, Smoking | 2 bedrooms, premium bedding, in-room safe, desk

Modern Western Deluxe Room with Open-air Bath, Smoking

  • 356 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Modern Western-Style Room with Open-air Bath, Smoking

Modern Western-Style Room with Open-air Bath, Smoking | 2 bedrooms, premium bedding, in-room safe, desk

Modern Western-Style Room with Open-air Bath, Smoking

10.0 out of 10
Exceptional
(1 review)
  • 248 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Japanese Style Superior Room with Open-air Bath, Non Smoking

Japanese Style Superior Room with Open-air Bath, Non Smoking | 2 bedrooms, premium bedding, in-room safe, desk

Japanese Style Superior Room with Open-air Bath, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 290 sq ft
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Futon

View all photos for Modern Western Suite Japanese Western Room with Open-air Bath, Smoking

Modern Western Suite Japanese Western Room with Open-air Bath, Smoking | 2 bedrooms, premium bedding, in-room safe, desk

Modern Western Suite Japanese Western Room with Open-air Bath, Smoking

8.0 out of 10
Very good
(1 review)
  • 431 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 4 Large Twin Beds and 2 Twin Futons

View all photos for Modern Western Suite Japanese Western Room with Open-air Bath, Non Smoking

Modern Western Suite Japanese Western Room with Open-air Bath, Non Smoking | 2 bedrooms, premium bedding, in-room safe, desk

Modern Western Suite Japanese Western Room with Open-air Bath, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 431 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Deluxe Twin Room, Smoking, Hot Tub

Deluxe Twin Room, Smoking, Hot Tub | 2 bedrooms, premium bedding, in-room safe, desk

Deluxe Twin Room, Smoking, Hot Tub

  • 377 sq ft
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Futon

View all photos for Modern Western Style Superior Room with Open-air Bath, Non Smoking

Modern Western Style Superior Room with Open-air Bath, Non Smoking | 2 bedrooms, premium bedding, in-room safe, desk

Modern Western Style Superior Room with Open-air Bath, Non Smoking

  • 323 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

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About this property

Livemax Resort Hakone Ashinoko

3.5-star hotel in Motohakone
A restaurant, a bar/lounge, and a sauna are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a 24-hour front desk, and an arcade/game room.
Livemax Resort Hakone Ashinoko offers 27 air-conditioned accommodations with private hot tubs and MP3 docking stations. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers, spring water baths, bathrobes, and slippers.

This Hakone hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.
Livemax Resort Hakone Ashinoko features hot springs and a sauna. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This hot springs hotel also offers a terrace, barbecue grills, and an arcade/game room. Limited complimentary onsite parking is available on a first-come, first-served basis.

A hosted evening meal is available for a surcharge daily (reservations required).
Livemax Resort Hakone Ashinoko has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 1,500 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 3,000; reservation required

Things to do

  • Arcade/game room
  • Hot springs
  • Hot tub
  • Karaoke
  • Sauna

Family friendly

  • Arcade/game room
  • In-room refrigerator

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Spa

  • Hot springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • Elevator (71 inch wide door)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV
  • MP3 dock

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1500.00 per person
  • Hosted evening meal: JPY 3000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities

Property is also known as

LiVEMAX RESORT Ashinoko
LiVEMAX Hakone Ashinoko
LiVEMAX Ashinoko
Livemax Hakone Ashinoko Hakone
Livemax Resort Hakone Ashinoko Hotel
Livemax Resort Hakone Ashinoko Hakone
Livemax Resort Hakone Ashinoko Hotel Hakone

Livemax Resort Hakone Ashinoko Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 33 out of 122 reviews
Rating 8 - Good. 38 out of 122 reviews
Rating 6 - Okay. 29 out of 122 reviews
Rating 4 - Poor. 13 out of 122 reviews
Rating 2 - Terrible. 9 out of 122 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laarni

Stayed 2 nights in Jun 2025

2/10 Terrible

Brianna

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel falling apart with black mold and water damage everywhere. False advertising of room quality. We left soon after checking in.
Stayed 2 nights in Apr 2025

2/10 Terrible

Annie

Stayed 1 night in Mar 2025

8/10 Good

brittany

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pictures online don’t do the surrounding area justice. It’s tucked in a beautiful woodsy area. The staff was okay. Their attitude was a bit underwhelming. We knew we couldn’t go to them if we needed something or had questions. There was definitely a huge language barrier which made it hard to understand the amenities. We were very confused about how the women and men’s baths worked. We understood that from a certain time in the morning women were allowed and then men after?? So we thought it was a unisex bath?? I don’t really know it wasn’t explained well and we didn’t know if tattoos were excepted. We ended up just using our private one in our room which was nice. The room and hotel itself seems a bit old and run down. Also, we had a huge room and the bathroom was SUPER small. The smallest we’ve seen since our stay here in Japan. It was nice for a night but I wouldn’t spend the money on more than one night here. I think it’s something to experience just for the private bath in the room for a night maybe two.
Stayed 1 night in Mar 2025

8/10 Good

Ignacio

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We weren’t allowed to use the public onsen because our tatttoos, which is common, but still annoying. The private onsen was nice, but the room’s drain was gooey and there was a band-aid left by the tub. Not the end of the world, and still worth it for the price and the nice spring waters.
Stayed 1 night in Mar 2025

10/10 Excellent

Elinor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Hermanas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit difficult to reach on foot, mostly suited for driving residents. Nice onsen and food.
Stayed 1 night in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Johnathan

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good rooms with a nice staff just an old building and limited transportation options
Stayed 2 nights in Nov 2024

2/10 Terrible

Nicola

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Black mold everywhere, dirty carpets, and a very unpleasant smell throughout the hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Shale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is difficult to find this place but the room I got is very large with bath tub
Stayed 2 nights in Sep 2024

8/10 Good

Andres

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Getting to the hotel was quite hard and options for eating outside of the hotel offering were nonexistent. The room was spacious and offered everything promised but it was located on an area of the hotel that didn't have elevators, the public spaces all had a really strong humid odor. It was an ok experience, but not sure it was worth the price
Stayed 1 night in Sep 2024

4/10 Poor

Jeff

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

In desperate need of maintenance.

This place was dirty and falling apart. Water soaked floors and wallpaper everywhere. The carpets in the entire hotel were stained and dirty. First room we were offered was so dirty I had to request a new one. Second room was on the 3rd floor (no elevator). Staff was kind but obviously stretched way too thin (front desk employees double as waiters/buffet attendants). The resort is quite remote and there are no amenities or stores near by. Personal onsen in room was DIRTY to the MAX, so was the comforter.
The patio as you enter hotel. Exposed nails everywhere!
An example of how water logged everything was. Floor was dangerously waterlogged.
Entry to the public onsen. Eeesh.
Stayed 3 nights in May 2024

4/10 Poor

Jeff

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost scary.

This place seems on the cusp of closure. Almost as though it’s been forgotten. Crusty. Mold. Water soaked floors a wallpaper everywhere. The carpets in the entire hotel were stained and dirty. First room we were offered was so dirty I had to request a new one. Second room was on the 3rd floor (no elevator) and my dad is 73. Staff was kind but obviously stretched way too thin (front desk employees double as waiters/buffet attendants). It’s not close to anything so you’re at the mercy of the breakfast and dinner served on site. Personal onsen in room was DIRTY to the MAX, so was the comforter. Honestly would have left this hotel if I wasn’t so tired. But do consider that the entire area seems just as run down as this hotel. But the ropeway and pirate ship were nice.
The patio as you enter hotel. Exposed nails everywhere!
An example of how water logged everything was. Floor was dangerously waterlogged.
Entry to the public onsen. Eeesh.
Stayed 3 nights in May 2024

10/10 Excellent

PhuongDuyen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a such a good place to have a quiet and relax vacation. I could only to stay one night, and wish I could stay longer. Highly recommend to book a room with private bath and all meals included.
Stayed 1 night in May 2024

4/10 Poor

nicola

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The carpet in the halls was dirty and stained. In the room there was dust over a lot of stuff.
Stayed 2 nights in May 2024

6/10 Okay

Soryn

Traveled with partner
Liked: Amenities
Not much around the property (food/dining), a bit difficult to get too.
Stayed 1 night in May 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing for the price, the staff were friendly and the private onsen was great!
Stayed 1 night in Apr 2024

8/10 Good

Beltran, San Francisco

Liked: Cleanliness
Stayed 2 nights in Apr 2024

8/10 Good

Maria Foteini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

4/10 Poor

Charles

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty spiders in the room in room Onsen not very hot and the recirculating pump to keep the water hot was not working steep dangerous stairs. No elevator to the third floor and had to carry heavy bags up t the third floor. For an international hotel many of the staff didn’t speak English or even attempt to. un advised extra charge for the use of the in room Onsen that we paid a higher room fee for. Only one microwave for everyone in the hotel to use and yes it’s on the first floor for guests staying on the third floor not convenient.
Stayed 3 nights in Apr 2024

4/10 Poor

Saya Marta

Disliked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Juliana

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again. It was the worst hotel in Japan I’ve ever seen. Don’t even know where to start. Perhaps, that we were accommodated in the room with broken and leaking onsen. On reception we were told “once you take a bath, don’t let out water”. Well, thats interesting. We are curious and tried to do so and onsen was leaking badly. Obviously, because of bath full of water overnight and sewage system not working properly, the smell in the room was SO bad, we all felt sick immediately. To open windows, we needed to ask reception staff to help as they were opening from behind of the bath so you need to step ON the bath and open. Ridiculous 😅 Beside of the smell, the room is super worn. Two spots on the wall were just painted on with white paint. We felt like living in the abandoned room. Moreover, there were spiders. Not just one tiny spider but a bunch of huge creatures coming to visit us one by one and in pairs. My child could not properly sleep all night as was terrified. To be honest, me too. And well. The staff. Not helping, not professional. For all comments they could only say “sorry mam” and smile. Not making a tiny effort to improve the situation. Moreover, the property does not have an elevator. And our room was second floor. I’d expect someone to help with luggage but not in this place. Just watching with wonder how we were taking suitcase to the room. Hope this will give an idea of what this hotel is like. I wish I could read this kind of review before booking. It was m
Stayed 2 nights in Apr 2024

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely gorgeous property. Not too difficult or expensive to access via a bus from the Odawara shinkansen station. The rooms are huge, there are a million places to sit and relax, the hot tubs are amazing and fill pretty quickly, the public bath is spectacularly peaceful and gorgeous and is also pretty big. The dining options were plentiful too.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value for private in-room spa

I was very pleased with our room, and in-room hot tub. The room was clean and spacious, and most importantly in 0° weather - warm upon arrival. The front desk was very courteous. You may want to bring your own sodas and/or beverages as their vending machine in the lobby is limited.
Stayed 1 night in Jan 2024