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Matsuzakaya Honten

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Matsuzakaya Honten

Exterior detail
Basic Twin Room, Non Smoking | Minibar, in-room safe, desk, free WiFi
Premium Room with Tatami Area and Open-Air Bath B | Living room | Flat-screen TV
Executive Family Room with Hot Spring Open-Air Bath(Gyokoso) | Bathroom | Hair dryer, slippers, towels, soap
Standard Twin Room | Minibar, in-room safe, desk, free WiFi

Reviews

10 out of 10

Exceptional

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
57 Ashinoyu, Hakone, Kanagawa, 250-0523
  • Buddhist Stoneworks at Motohakone
    14 min walk
  • 鶴鳴館松坂屋本店
    1 min walk
  • Kowakidani Station
    5 min drive
  • Atsugi Air Base (NJA)
    94 min drive

Room options

View all photos for Executive Family Room with Hot Spring Open-Air Bath(Sensintei)

Executive Family Room with Hot Spring Open-Air Bath(Sensintei) | Minibar, in-room safe, desk, free WiFi

Executive Family Room with Hot Spring Open-Air Bath(Sensintei)

  • 995 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking

Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking | Minibar, in-room safe, desk, free WiFi

Premium Room with Hot Spring Open-Air Bath(Akebono), Non Smoking

  • 797 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room with Tatami Area A

Standard Room with Tatami Area A | Minibar, in-room safe, desk, free WiFi

Standard Room with Tatami Area A

  • 635 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room with Tatami Area and Open-Air Bath A

Premium Room with Tatami Area and Open-Air Bath A | Minibar, in-room safe, desk, free WiFi

Premium Room with Tatami Area and Open-Air Bath A

  • 524 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Luxury Room with Tatami Area and Open-Air Bath

Luxury Room with Tatami Area and Open-Air Bath | Minibar, in-room safe, desk, free WiFi

Luxury Room with Tatami Area and Open-Air Bath

  • 807 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Basic Twin Room, Non Smoking

Minibar, in-room safe, desk, free WiFi

Basic Twin Room, Non Smoking

  • 595 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, free WiFi

Standard Twin Room

  • 723 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Family Room with Hot Spring Open-Air Bath(Gyokoso)

Executive Family Room with Hot Spring Open-Air Bath(Gyokoso) | Minibar, in-room safe, desk, free WiFi

Executive Family Room with Hot Spring Open-Air Bath(Gyokoso)

  • 806 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Premium Room with Hot Spring Open-Air Bath(Tokiwa), Non Smoking

Minibar, in-room safe, desk, free WiFi

Premium Room with Hot Spring Open-Air Bath(Tokiwa), Non Smoking

  • 947 sq ft
  • Sleeps 4
  • 2 Large Twin Beds OR 2 Twin Futons

View all photos for Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking

Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking | Minibar, in-room safe, desk, free WiFi

Deluxe Room with Indoor Hot Spring Bath(Kozue), Non Smoking

  • 947 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons OR 2 Twin Futons

View all photos for Premium Room with Tatami Area and Open-Air Bath B

Premium Room with Tatami Area and Open-Air Bath B | Living room | Flat-screen TV

Premium Room with Tatami Area and Open-Air Bath B

  • 617 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking

Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking | Minibar, in-room safe, desk, free WiFi

Premium Room with Hot Spring Open-Air Bath(Wakamatsu), Non Smoking

  • 807 sq ft
  • Sleeps 2
  • 2 Large Twin Beds OR 2 Twin Futons

View all photos for Deluxe Room with Indoor Hot Spring Bath(Kumoi), Non Smoking

Minibar, in-room safe, desk, free WiFi

Deluxe Room with Indoor Hot Spring Bath(Kumoi), Non Smoking

  • 958 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds OR 2 Twin Futons

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About this property

Matsuzakaya Honten

3.5-star ryokan in Ashinoyu
This smoke-free ryokan features a restaurant, a 24-hour front desk, and an arcade/game room. Free WiFi in public areas and free self parking are also provided. Additionally, a lobby fireplace, gift shops/newsstands, and a front-desk safe are onsite.
Matsuzakaya Honten offers 22 accommodations with minibars and safes. Flat-screen televisions are featured in guestrooms.

Bathrooms include slippers, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs open between 3:00 PM and 9:30 PM.
The ryokan offers a restaurant. Public areas are equipped with complimentary wireless Internet access. Matsuzakaya Honten features hot springs. This hot springs ryokan also offers an arcade/game room, multilingual staff, and gift shops/newsstands. Onsite self parking is complimentary.

Matsuzakaya Honten is a smoke-free property.

Local cuisine breakfasts are available for a surcharge and are served each morning between 8:00 AM and 10:00 AM.
Matsuzakaya Honten has a restaurant on site.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 10:00 AM for a fee
  • A restaurant

Things to do

  • Arcade/game room
  • Hot spring

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Spa

  • Hot spring
  • Hot springs open from 3:00 PM - 9:30 PM
  • Hot springs water temperature - 108 ºF
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • 2 floors
  • 5 buildings
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe
  • Tatami (woven mat) flooring

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 12 are not allowed at this adults-only property; all guests 12 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the hot springs and access to the public bathing facility
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Hot springs access available from 3:00 PM to 9:30 PM
Guests under 12 years old are not permitted at this adults-only property
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Matsuzakaya Honten Inn Hakone
Matsuzakaya Honten Inn
Matsuzakaya Honten Hakone
Matsuzakaya Honten Ryokan
Matsuzakaya Honten Hakone
Matsuzakaya Honten Ryokan Hakone

Matsuzakaya Honten Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 127 out of 136 reviews" "
Rating 8 - Good. 8 out of 136 reviews" "
Rating 6 - Okay. 0 out of 136 reviews" "
Rating 4 - Poor. 1 out of 136 reviews" "
Rating 2 - Terrible. 0 out of 136 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

revivit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Emmanuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful, the food was amazing and the peace and serenity was unmatched!
Stayed 1 night in May 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most memorable experience. A stay at a Japanese ryokan is the ultimate Japanese experience, it’s not cheap, but this inn is worth every penny. You are treated as part of the family from the moment you check in. The included dinner and breakfast are exquisite, a feast for the eye and culinary journey. This ryokan has larger rooms than the other ryokan I have been, and I love the private onsen option if you are not ready for the public Japanese onsen experience. The only complaint is that I cannot stay longer.
Room
Public room for kids, with traditional Japanese toys
Public room
Complementary drinks during happy hours
Stayed 2 nights in May 2024

10/10 Excellent

JOEL

Stayed 1 night in Jun 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay in Hakone, great food and relaxing hot springs. easily accessible via the H bus. highly recommend the mini museum detailing the history of the inn
Stayed 1 night in May 2024

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience. Very memorable. Amazing treatment from staff - We felt very special. The onsen was very unique experience - Loved it. Hiking the surrounding area was very beautiful! We recommend to anyone staying in Hakone!
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
I would love to rate Matsuzakaya Honten more than 5 stars, 10000 stars for our time here. It was the highlight of our trip. One of the most magical days I have ever seen when we arrived in the pouring rain. It is tucked away in the mountains, peaceful, relaxing, and beautiful. The staff are wonderful and I loved making friends with Suzuki and our server. They are all kind people who make you feel welcome! The baths are all beautiful and the food exquisite. An easy bus ride down to Lake Ashi for some wonderful sight seeing of Mount Fuji. I hopefully will return one day to matsuzakaya honten!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
From the check in to check out the entire experience was wonderful. The staff are so friendly and helpful and the facilities are excellent. The room was very big and traditional, and the private onsen was relaxing and always available (we used it twice). Dinner and breakfast was also very traditional and a fun change from ramen, sushi, etc. The grounds are very well maintained and photogenic. Is definitely worth the trip to stay here and it’s way to find using the bus from Odawara Station.
Stayed 1 night in Apr 2024

10/10 Excellent

Lior

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best onsan
Great staff. Excellent diner. Excellent privet onsan
Stayed 2 nights in Apr 2024

10/10 Excellent

Danielle

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, service, food, and onsens!
Stayed 1 night in Mar 2024

10/10 Excellent

Spencer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Ryokan
Recently, I had the pleasure of staying at Matsuzakaya Honten in Hakone, Japan, and I must say, it was an experience to remember. Nestled in the heart of Hakone’s picturesque landscapes, Matsuzakaya Honten is a perfect blend of traditional Japanese hospitality and modern comfort. From the moment I arrived, the staff’s warm welcome made me feel like royalty. Their attention to detail and eagerness to ensure a comfortable stay was commendable. The room was a delightful surprise, marrying traditional Japanese aesthetics with the luxury and convenience of modern amenities. Sleeping on a futon in a tatami room was an authentic experience that transported me to a bygone era of samurai and shoguns. The onsen (hot spring bath) deserves a special mention. Soaking in the thermal waters with a view of Hakone’s serene nature was therapeutic and a highlight of my stay. It was the perfect way to unwind after a day of exploring the nearby attractions, like the Hakone Open Air Museum and the Owakudani Valley. Dining at the hotel was another unforgettable experience. The kaiseki dinner, a multi-course meal featuring local and seasonal ingredients, was a culinary journey through Japanese cuisine’s flavors and traditions. Each dish was a work of art, both in presentation and taste. I would absolutely visit again if I were to travel back. 10/10
Stayed 2 nights in Apr 2024

10/10 Excellent

Sudev

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful very quaint. Traditional Japanese style Royokan. Lovely staff. Felt very welcome. They accommodated my son’s food allergies and we are vegetarian so they made a whole vegetarian vegan eight course menu for us
Stayed 1 night in Apr 2024

10/10 Excellent

Manian

Liked: Cleanliness, staff & service, amenities
Classy ryokan which combines modern touch with classic ryokan features. Excellent service. Very clean and looks very neat and fresh. Many rooms have private onson. Highly recommended. Extensive common areas which look very classy.
Stayed 1 night in Mar 2024

10/10 Excellent

Anna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely unique experience in traditional ryokan. Book private onsen when you check in, and just immerse yourself into quietness atmosphere. Highly recommend.
Stayed 1 night in Mar 2024

10/10 Excellent

Neil

Traveled with family
Liked: Amenities
our fourth trip to Japan and this was one of the most special experiences.
Stayed 1 night in Mar 2024

10/10 Excellent

Danyi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, this place is so beautiful and authentic. We only spent one night there but what an experience! The food, service, onsen and the room all surpassed my expectations. The ryokan is simply perfect. We will be back for sure. Thank you!
Stayed 1 night in Dec 2023

10/10 Excellent

Hong Yi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Onsen ryokan with rich history. Excellent service and high quality japanese kaiseki cuisine. we requested to have cooked fish instead of sashimi, the hotel cooked the fish perfectly.
Stayed 1 night in Jan 2024

10/10 Excellent

Gengxian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 Would Return Again!
The experience from the start to the end was phenomenal! The services was exceptional! The food was great! You can even book private onsen unlimited times for free! Check-in time: 3pm ( Starts with welcome drinks and you get to choose your own Yukata) Check-out time: 11am
Stayed 1 night in Jan 2024

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Xi

Liked: Cleanliness, staff & service, property conditions & facilities
n/a
Stayed 1 night in Dec 2023

10/10 Excellent

Jesse

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service and care taken to preparing our meals. The stay was wonderful and many of the amenities were provided to make an enjoyable stay. The staff were very attentive and incredibly helpful to ensure we had a wonderful stay. Though the place had many amenities, it is farther away from convenience stores and the town. Overall an amazing stay and I wish I had allotted another day to fully enjoy!
Stayed 1 night in Dec 2023

10/10 Excellent

Jesse

Stayed 1 night in Dec 2023

10/10 Excellent

Ryan

Stayed 1 night in Dec 2023