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Rakuten STAY TERRACE Hakone Kowakudani

4.5 star property

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Photo gallery for Rakuten STAY TERRACE Hakone Kowakudani

[D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher
Interior entrance
Exterior
Stayable Showroom, No pets allowed, Non Smoking | Living area
[A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking | Living area

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Parking included
  • Free WiFi
  • Air conditioning
$305
Jan 7 - Jan 8

Explore the area

View in a map
483-2 Kowakudani, Hakone, Kanagawa, 250-0406
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Open Air Museum
    ‪6 min walk‬
  • Place, Hakone Kowakien Yunessun
    ‪12 min walk‬

Room options

View all photos for [A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking

[A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking | Living area

[A] Suite (Dog Friendly) / with open-air bath / Max. 10 people, Non Smoking

  • 1830 sq ft
  • 3 bedrooms
  • Mountain view
  • Sleeps 10
  • 4 Queen Beds and 2 Large Twin Beds

View all photos for [B] Suite (2 Queen Beds + 1 King Bed) / Max. 6 people, No pets allowed, Non Smoking

[B] Suite (2 Queen Beds + 1 King Bed) / Max. 6 people, No pets allowed, Non Smoking | Living area

[B] Suite (2 Queen Beds + 1 King Bed) / Max. 6 people, No pets allowed, Non Smoking

  • 1023 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for [C] 2 Queen Beds + 1 King Bed / Max. 6 people, No pets allowed, Non Smoking

[C] 2 Queen Beds + 1 King Bed / Max. 6 people, No pets allowed, Non Smoking | Living area

[C] 2 Queen Beds + 1 King Bed / Max. 6 people, No pets allowed, Non Smoking

  • 969 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Stayable Showroom, No pets allowed, Non Smoking

Stayable Showroom, No pets allowed, Non Smoking | Living area

Stayable Showroom, No pets allowed, Non Smoking

  • 861 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Futons

View all photos for [D] 2 Queen Beds + Small raised space / Max. 6 people, No pets allowed, Non Smoking

[D] 2 Queen Beds + Small raised space / Max. 6 people, No pets allowed, Non Smoking | Living area

[D] 2 Queen Beds + Small raised space / Max. 6 people, No pets allowed, Non Smoking

  • 807 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Futons

View all photos for [D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking

[D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking | Premium bedding, individually decorated, individually furnished, desk

[D] 2 Queen Beds + Small raised space (Dog Friendly) / Max. 6 people, Non Smoking

  • 807 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Futons

View all photos for [E] Bunk Bed (2 Queen + 2 Single) / Max. 6 people, No pets allowed, Non Smoking

[E] Bunk Bed (2 Queen + 2 Single) / Max. 6 people, No pets allowed, Non Smoking | Premium bedding, individually decorated, individually furnished, desk

[E] Bunk Bed (2 Queen + 2 Single) / Max. 6 people, No pets allowed, Non Smoking

  • 775 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 6
  • 2 Queen Bunk Beds and 2 Twin Beds

View all photos for [E] 2 Queen Beds + Small raised space / Max. 5 people, No pets allowed, Non Smoking

[E] 2 Queen Beds + Small raised space / Max. 5 people, No pets allowed, Non Smoking | Premium bedding, individually decorated, individually furnished, desk

[E] 2 Queen Beds + Small raised space / Max. 5 people, No pets allowed, Non Smoking

  • 710 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Futons

View all photos for [F] 2 Double Beds / Max. 4 people, No pets allowed, Non Smoking

[F] 2 Double Beds / Max. 4 people, No pets allowed, Non Smoking | Premium bedding, individually decorated, individually furnished, desk

[F] 2 Double Beds / Max. 4 people, No pets allowed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 560 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for [F] 2 Double Beds (Dog Friendly) / Max. 4 people, Non Smoking

[F] 2 Double Beds (Dog Friendly) / Max. 4 people, Non Smoking | Living area

[F] 2 Double Beds (Dog Friendly) / Max. 4 people, Non Smoking

  • 635 sq ft
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Rakuten STAY TERRACE Hakone Kowakudani

4.5-star apartment in Kowakudani
This smoke-free apartment building features free self parking, free WiFi in public areas, and a vending machine. Each apartment boasts a spring water bath and offers free WiFi and a kitchen. Guests can appreciate conveniences like a washer/dryer and a refrigerator, and other amenities include a furnished patio and a microwave.
Rakuten STAY TERRACE Hakone Kowakudani offers 22 accommodations with washers/dryers and complimentary bottled water. Rooms open to furnished patios. These individually decorated and furnished accommodations include desks and dining tables. Beds feature premium bedding. Accommodations at this 4.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils.

Bathrooms include separate bathtubs and showers with rainfall showerheads, spring water baths, slippers, and complimentary toiletries. This Hakone apartment provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and rice cookers.

Rakuten STAY TERRACE Hakone Kowakudani features a vending machine and an elevator. Wireless Internet access is complimentary. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Rakuten STAY TERRACE Hakone Kowakudani is a smoke-free property.

Property amenities

Pool/Spa

  • Private indoor mineral hot springs (onsen)

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited onsite self parking (max 1 space per unit)

Family friendly

  • Children's dinnerware

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Paper towels
  • Rice cooker
  • Stovetop

Dining

  • Dining table

Bedrooms

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Dining table
  • Window screens

Outdoor areas

  • Furnished patio

Laundry

  • Laundry detergent
  • Washer/dryer

Work spaces

  • Desk

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Smoking not allowed

Services and conveniences

  • Free bottled water
  • Vending machine

Location highlights

  • Near a train station

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 22 units
  • 4 floors
  • Eco-friendly toiletries
  • Electric car charging station
  • Individual decor
  • Individual furnishings
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has indicated there is a carbon monoxide detector on the property
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Rakuten STAY TERRACE Hakone Kowakudani Hakone
Rakuten STAY TERRACE Hakone Kowakudani Apartment
Rakuten STAY TERRACE Hakone Kowakudani Apartment Hakone

Rakuten STAY TERRACE Hakone Kowakudani Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 89 out of 107 reviews
Rating 8 - Good. 13 out of 107 reviews
Rating 6 - Okay. 4 out of 107 reviews
Rating 4 - Poor. 0 out of 107 reviews
Rating 2 - Terrible. 1 out of 107 reviews

9.8/10

Cleanliness

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Anna

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Parking was great, room was spacious for a family of 4 and the hot spring , foot bath on balcony and hot room was great!!
Stayed 2 nights in Sep 2025

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

A

Liked: Cleanliness, room comfort
The kids love the apartment bur check in is a bit complicates as filling out all details including address age, etc took me more than half an hour to fill it out especially with more than 4 people. Luckily we were able to do it inside the room otherwise everyone was so tired to wait for me to finish to fill out the check in procedures. Other than this, everything is excellent. Thank you for the stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Bevan, Auckland

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Definitely accommodation suited for holiday makers with a car. Facilities were immaculate. Limited dining options but able to walk 6-7 minute to train station to Hakone for dinner. Bus 4-5 minutes.
Stayed 1 night in Sep 2025

10/10 Excellent

Edmund

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Eddie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Colton

Liked: Cleanliness, amenities, property conditions & facilities
A very peaceful stay, sad that a lot of the restaurants around the place closes for the day near the time of check in.
Stayed 1 night in Jul 2025

6/10 Okay

Jeffrey

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Traveled with the family including 2 kids under 12. Check in was redundant - Had to check in via link sent in email then again upon arriving. Tedious to enter the same address per guest. We could not have our luggage shipped there as there are no employees on site. There is no luggage holding either which was clear on the website. When booking, was not able to book breakfast or dinner which was a blessing in disguise.It appears you would have to heat the food yourself in the microwave oven. There’s not much to do around the property. Restaurants in the area (10min car ride) all need reservations day/weeks in advanced, so plan ahead! The nearest convenience store is an uphill walk - we ended up taking a taxi to and from. The unit offers pajamas, slippers, toothbrush, shampoo/conditioner/body wash. Does not provide body lotion of skin care products as other places do. It does have all the appliances you need but warning, clothes in the dryer do not dry at all. You’re better off hanging to dry your clothes on the balcony (Traveled in July). Onsen was nice but nothing to write home about. Shower was amazing! Beds were comfortable too. Overall my stay was comfortable but I would have preferred to book something with Keiseki dinner and breakfast served on site or somewhere near Lake Ashi or within Gora. Also, massage services here book up quickly. We were not able to enjoy them as we waited too late to make a reservation.
Stayed 2 nights in Jul 2025

10/10 Excellent

Marcia

Traveled with family
Liked: Cleanliness, room comfort

Hakone

Spacious and beautiful views of the surrounding hills. Only downside is that there are no food places within walking distances, but was able to take the train to nearby places.
Stayed 2 nights in Jul 2025

8/10 Good

Shelby M

Traveled with group
Liked: Cleanliness, room comfort

Beautiful

The apartment was lovely. To get to the train station you had to cross a busy street and there was no sidewalk which was a little scary; however, the apartment was conveniently located within 5 min walk from the train station and the bus stop. The place has no staff so there is no luggage storage option. Luckily if you take the train one stop there are storage lockers available at the next train station. Because there are no staff you receive an entry code to get into the building and your room via email the day before.
Stayed 2 nights in Jun 2025

10/10 Excellent

carson, San Jose

Traveled with family
Liked: Cleanliness, property conditions & facilities
very nice property! instructions on how to use microwave way too complicated. would have been nice if there was an start stop button in English. Washing machine also hard to use the dryer cycle. Poor English instructions.
Stayed 4 nights in Jun 2025

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Onsen tub in room was fantastic
Stayed 1 night in Jun 2025

10/10 Excellent

Feng

Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Serena

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Raymond, Pleasanton

Traveled with family
Liked: Amenities, property conditions & facilities
The room is gorgeous with spacious living room. We enjoyed everything, from onsen, kitchen island and the dining area. This is a perfect hotel for relax and enjoying. The only drawback is that there's not much nearby. Also a little unsafe walking from the station, as the hotel is located along the curve road with cars and trucks approaching fast. We ended of calling cab every time since returned in the evening.
Stayed 2 nights in Jun 2025

8/10 Good

Sachiko, New York

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Perfect. Center of Tokyo, efficient, nice staff!
Stayed 3 nights in Jun 2025

10/10 Excellent

Michelle

Outstanding
Stayed 2 nights in Jun 2025

10/10 Excellent

Kajsa

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

JUAN

Traveled with family
Liked: Cleanliness, room comfort
This hotel is definitely the best we've stayed at, not only on this trip, but on all our trips. Simply fantastic. It was a spacious apartment with queen-size beds, a sauna, and a jacuzzi. Fully equipped and with complimentary toiletries. The best!
Stayed 3 nights in Jun 2025

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, room comfort
A lovely apartment hotel to stay in while in Hakone. The in room onsen and foot bath was amazing. Would definitely recommend for anyone staying in Hakone for a few days.
Stayed 2 nights in May 2025

10/10 Excellent

Adrian

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

San

Stayed 2 nights in May 2025

10/10 Excellent

Nancy, Edmonton

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Actual property and room were amazing. It was very large for Japan and everything was new. It felt like a nice modern apartment but had a sauna, onsen, and footbath! Onsen was very nice and while not outside, you could open the large window for some cool air. The room really was far beyond my expectations. Now the location was okay - it was next to a busy/noisy street and while near some hills, plenty of power lines before you could see it. It was a short walk to the station, but there was that busy street and no sidewalk for a bit you had to cross. Not much around to do or eat? So very enjoyable inside, but couldn't really leave unless you had a car. So I expect it was mainly for people driving.
Stayed 1 night in May 2025