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The Hiramatsu Hotels & Resorts Sengokuhara

4.5 star property

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Superior Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking | Bathroom | Separate tub and shower, spring water tub, designer toiletries
Front of property - evening/night
Hot springs
Exterior
Italian cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Gym
  • Room service
  • Laundry
  • Housekeeping
  • Spa
$847
Oct 6 - Oct 7

Explore the area

View in a map
1245-337 Sengokuhara, Hakone, Kanagawa, 250-0631
  • Ōwakudani
    ‪4 min drive‬
  • Pola Museum of Art
    ‪6 min drive‬
  • Lake Ashi
    ‪6 min drive‬

Room options

View all photos for 1F Studio Room (with Italian Dinner & Breakfast) Non-smoking

1F Studio Room (with Italian Dinner & Breakfast) Non-smoking | 1 bedroom, premium bedding, minibar, in-room safe

1F Studio Room (with Italian Dinner & Breakfast) Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Junior Suite (with Italian Dinner & Breakfast) Non-smoking

Junior Suite (with Italian Dinner & Breakfast) Non-smoking | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite (with Italian Dinner & Breakfast) Non-smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 872 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Comfort Twin Room (with Italian Dinner & Breakfast) Non-smoking

Comfort Twin Room (with Italian Dinner & Breakfast) Non-smoking | 1 bedroom, premium bedding, minibar, in-room safe

Comfort Twin Room (with Italian Dinner & Breakfast) Non-smoking

  • 657 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for 4F Studio Room (with Italian Dinner & Breakfast) Non-smoking

4F Studio Room (with Italian Dinner & Breakfast) Non-smoking | 1 bedroom, premium bedding, minibar, in-room safe

4F Studio Room (with Italian Dinner & Breakfast) Non-smoking

  • 474 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Moderate Twin Room (with Italian Dinner & Breakfast) Non-smoking

Moderate Twin Room (with Italian Dinner & Breakfast) Non-smoking | 1 bedroom, premium bedding, minibar, in-room safe

Moderate Twin Room (with Italian Dinner & Breakfast) Non-smoking

  • 657 sq ft
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room (1st Floor) with Italian Dinner & Breakfast, Non-smoking

Deluxe Twin Room (1st Floor) with Italian Dinner & Breakfast, Non-smoking | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Twin Room (1st Floor) with Italian Dinner & Breakfast, Non-smoking

  • 743 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Superior Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

Superior Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking | 1 bedroom, premium bedding, minibar, in-room safe

Superior Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

10.0 out of 10
Exceptional
(1 review)
  • 527 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

Deluxe Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Twin Room (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

  • 743 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Executive Suite (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

Executive Suite (3rd Floor) with Italian Dinner & Breakfast, Non-smoking | 1 bedroom, premium bedding, minibar, in-room safe

Executive Suite (3rd Floor) with Italian Dinner & Breakfast, Non-smoking

  • 818 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room (2nd Floor) with Italian Dinner & Breakfast, Non-smoking

Deluxe Twin Room (2nd Floor) with Italian Dinner & Breakfast, Non-smoking | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Twin Room (2nd Floor) with Italian Dinner & Breakfast, Non-smoking

  • 743 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

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About this property

The Hiramatsu Hotels & Resorts Sengokuhara

4.5-star hotel in Sengokuhara
A full-service spa, a restaurant, and a fitness center are available at this hotel. Free English breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include massage/treatment rooms, concierge services, and laundry facilities.
The Hiramatsu Hotels & Resorts Sengokuhara offers 20 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators and espresso makers. Bathrooms include separate bathtubs and showers, spring water baths, bathrobes, and slippers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and designer toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include facials and body treatments.

Public bath/onsen services include an outdoor mineral hot springs (Japanese-style onsen). There are outdoor hot springs open between 3:00 PM and 11:00 PM. The temperature in the hot springs is set to 109°F.

In addition to a full-service spa, The Hiramatsu Hotels & Resorts Sengokuhara features hot springs and a fitness center. The hotel offers a restaurant. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This luxury hotel also offers spa services, a terrace, and multilingual staff. Complimentary self parking is available on site.

A complimentary English breakfast is served on weekdays between 8:00 AM and 10:00 AM and on weekends between 7:30 AM and 10:00 AM. A hosted evening meal is available for a surcharge daily (reservations required).
Italian Restaurant - This restaurant specializes in Italian cuisine. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available 8:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends
  • A restaurant
  • Hosted evening meal available daily for a fee of JPY 25,300; reservation required

Restaurants on site

  • Italian Restaurant

Things to do

  • Full-service spa
  • Gym
  • Outdoor hot spring

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • In the mountains
  • Terrace

Full-service spa

  • Facials
  • Hot springs open from 3:00 PM - 11:00 PM
  • Hot springs water temperature - 109 ºF
  • In-room massages
  • Outdoor hot spring
  • Public outdoor mineral hot springs (onsen)
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 7:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 8 PM to receive dinner.
Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Hosted evening meal: JPY 25300

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 3:00 PM to 11:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

HIRAMATSU HOTELS RESORTS SENGOKUHARA Hotel Hakone
HIRAMATSU HOTELS RESORTS SENGOKUHARA Hotel
HIRAMATSU HOTELS RESORTS SENGOKUHARA Hakone
HIRAMATSU HOTELS RESORTS SENGOKUHARA
HIRAMATSU HOTELS RESORTS SENG
THE HIRAMATSU HOTELS & RESORTS SENGOKUHARA Hotel
THE HIRAMATSU HOTELS & RESORTS SENGOKUHARA Hakone
THE HIRAMATSU HOTELS & RESORTS SENGOKUHARA Hotel Hakone

The Hiramatsu Hotels & Resorts Sengokuhara Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 45 out of 63 reviews
Rating 8 - Good. 12 out of 63 reviews
Rating 6 - Okay. 2 out of 63 reviews
Rating 4 - Poor. 2 out of 63 reviews
Rating 2 - Terrible. 1 out of 63 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Phyllis

Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfied, but not blown away !

As a repeat guest I was generally satisfied. Not blown away, but satisfied. The unexpected : lI had to call housekeeping twice to change the ground sheet on one of the beds, first time because my daughter identified mould, the second time to change it because of holes. Why would a sheet with holes get missed ? The dinner was to expectations but the breakfast was very sub-par. What annoyed me the most was the 2 pieces of French toast, not only were they too soft and guey in texture, but there was too much cooking butter on the plate. A ver sickly presentation.
Stayed 1 night in Oct 2024

10/10 Excellent

hiu lai

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
所有嘢都滿分，所有員工服務都好好，住宿所包嘅早餐同晚都很美味，可以預約的私人溫泉很乾淨和寬敞，房間可以睇到富士山，100分的旅程！
Stayed 1 night in May 2024

10/10 Excellent

Neelima, McDonough

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. It’s a lifetime experience. The staff was amazing. This hotel is THE definition for luxury and experience. Food was delicious , amenities like the hotspring tub in the bathroom, private hot spring areas,wide selection of alcohol/non alcoholic complimentary drinks in the room…. I can go on and on about the facilities available here . The staff will make you feel a king with their service and make sure you get their shiatsu massage. We stayed at many hotels in several countries but this is on of the best . Every penny spent is worth. Hoping to visit this place again in the future
Stayed 1 night in Mar 2024

10/10 Excellent

Grace

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This property is absolutely superb from A to Z. We stayed for 4 nights in 2 separate rooms and everything was just perfect. The most outstanding service awaited us there. Staff were punctual, polite, impeccably dressed, with great attention to detail. Meals were excellent, portions were just right. Onsen bath in a very classy bath area. A flawless stay from our personal viewpoint.
Stayed 4 nights in Jun 2023

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2020

10/10 Excellent

Vincnet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience from all aspects, food, views, rooms, and great location. Staff are so polite and helpful. Nothing is a problem!. Loved the hot springs inside the room.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location and decoration, like walking thorough an art gallery (Like an annex of the Pola Museum, to go see too). The rooms are exquisite, with adjoining hot bath room with a beautiful view. And the restaurant, well, one of the most spectacular of Japan, to say the least...
Stayed 2 nights in Nov 2018

10/10 Excellent

Patrick MF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort & Delicious food!
Stayed 1 night in Feb 2018

8/10 Good

Hajime

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
湯船周りには2カ所ごみ箱を置いて下さい。
Stayed 1 night in May 2025

10/10 Excellent

??

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事も設備も最高でした。妊娠中に利用したということもあり、食事のメニューについても細かく確認していただいたり、イスに座るときにもクッションを借りれたりとかなり配慮いただけました。子連れでもきている人が多いようなのでまた利用したいと思います。
Stayed 1 night in Apr 2025

8/10 Good

kohei

Stayed 1 night in Feb 2025

10/10 Excellent

LIO VENG

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

hisae

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
連續住了三晚，客制的餐點，服務非常優。
Stayed 3 nights in Jul 2024

8/10 Good

YOKO

Traveled with partner
リゾート言っているのに、くつろげない
Stayed 1 night in Jun 2024

10/10 Excellent

Po foon

Liked: Cleanliness, property conditions & facilities, room comfort

Great food and environment

an delightful experience. The food is excellent.
Stayed 1 night in May 2024

4/10 Poor

Verified traveler

Traveled with group

箱根ひらまつ

お料理が全体的に美味しくなかったのが、ざんねんでした。 私はメインの肉料理を牛肉にかえてもらいましたが、同行者の食べたメインの仔羊が臭かったそうです。
Stayed 1 night in May 2024

8/10 Good

Maiko

Stayed 1 night in Apr 2024

10/10 Excellent

DAI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

kulthida

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Wing Yin Jane Clare

Stayed 2 nights in Feb 2024

10/10 Excellent

akimasa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

NORIKO

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023