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HESTA Hakone

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for HESTA Hakone

Exterior
Lobby
Free WiFi, bed sheets
Reception
Public bath

Reviews

7.8 out of 10

Good

Popular amenities

  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

Map
Motohakone 159-205, Hakone-cho, Hakone, Kanagawa, 250-0522
  • Sengokuhara Onsen
    1 min walk
  • Hakone Pirate Ship
    8 min walk
  • Kuzuryu Shrine
    7 min drive
  • Atsugi Air Base (NJA)
    100 min drive

Room options

View all photos for Shared Dormitory

Free WiFi, bed sheets

Shared Dormitory

  • Sleeps 1
  • 1 Twin Bunk Bed

View all photos for Twin Room, Non Smoking

Free WiFi, bed sheets

Twin Room, Non Smoking

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Basic Shared Dormitory

Basic Shared Dormitory | Free WiFi, bed sheets

Basic Shared Dormitory

  • Sleeps 2
  • 1 Twin Bunk Bed

View all photos for Japanese Western Style Room, Non Smoking

Free WiFi, bed sheets

Japanese Western Style Room, Non Smoking

  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

Similar properties

Property entrance

YuYu Hakone - Private Open Air Onsen Usage Guaranteed

Pet friendly
Parking included
Free WiFi
Air conditioning
4.3 out of 5, Excellent, (51)
The price is $145
per night
$159 total
includes taxes & fees
Jan 8 - Jan 9
YuYu Hakone - Private Open Air Onsen Usage Guaranteed

About this property

HESTA Hakone

Guest house in Motohakone
A microwave in a common area, laundry facilities, and a TV in a common area are available at this smoke-free guesthouse. WiFi in public areas is free. Bathrooms are shared.
HESTA Hakone offers 22 accommodations with slippers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Guests have access to shared bathrooms. Bathrooms include shower/tub combinations, spring water baths, and toilets with an electronic bidet.
Public bath/onsen services include a yukata (Japanese robe).
HESTA Hakone features laundry facilities, a television in a common area, and a microwave in a common area. Wireless Internet access is complimentary.

HESTA Hakone is a smoke-free property.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking options include a carport

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Shared microwave

Spa

  • Yukata (Japanese robes)

Accessibility

  • No elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Detached shared bathroom
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Spring water bathtub
  • Toilet with electronic bidet

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 20

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Guests booked in Half Board rates must check-in by 6 PM to receive dinner.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Towels fee: JPY 220 per person, per night (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

HESTA Hakone Hakone
HESTA Hakone Guesthouse
The Grand Resort Hakone
HESTA Hakone Guesthouse Hakone

HESTA Hakone Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 86 reviews" "
Rating 8 - Good. 28 out of 86 reviews" "
Rating 6 - Okay. 18 out of 86 reviews" "
Rating 4 - Poor. 5 out of 86 reviews" "
Rating 2 - Terrible. 4 out of 86 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn, Corona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Quiet, quaint, simple and still room for 4 (2 parents 2 teens). It's a great location for the lake activities. A car rental is recommended.
Stayed 2 nights in Jul 2024

8/10 Good

Gina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Great location near Cable car and Ashinoko. Spacious rooms but vending machine were only food options in the hotel. Coffee making facilities in room Would be great.
Stayed 3 nights in Aug 2024

8/10 Good

CHIKAKO, RAYTOWN

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! Older, but in very good shape. The town is small, and there was only one restaurant open for dinner.
Stayed 1 night in Jun 2024

10/10 Excellent

Dat, Anaheim

Liked: Cleanliness, staff & service, property conditions & facilities
This is the great hotel with bigger room than others hotels I got in Japan trip. Nice bathroom with all supplies you need. Easy to walk to Togendai station and bus station. The locals restaurant are closed around 5pm.
Stayed 2 nights in May 2024

8/10 Good

Hoa

Liked: Cleanliness, staff & service
Really near with the ropeway and cruise stop.
Stayed 1 night in May 2024

6/10 Okay

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dormitory bed was a bit uncomfortable. Variety of vending machines
Stayed 4 nights in Apr 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsen is amazing.
Stayed 1 night in Apr 2024

10/10 Excellent

LAU

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quiet new the hotel, and friendly staff (we were sorry for late because did not check the email carefully late check in is 10pm, but the staff was waiting for us). If you drive, will be a very good option to stay at this hotel, covenience for sights seeing.
Stayed 1 night in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable. Vito was super helpful at the front desk too.
Stayed 2 nights in Apr 2024

4/10 Poor

Vicent

8/10 Good

BEE BEE

Stayed 1 night in Nov 2023

4/10 Poor

Feng Ren

Liked: Staff & service
Disliked: Cleanliness, amenities
There is not much dining options around this hotel. The counter has some snacks and instant noodles, and there are vending machines selling microwave food. Which are rather poor choices of food. My toilet also reeks of urine stench. Because the toilet is separate from the shower and there is no drainage in the toilet floor, you can’t wash the toilet and get rid of the stench. The room makes use of motion sensors for lighting in certain areas. You can brush your teeth at the sink directly behind the door, but the light will turn off around 30 seconds and you will have to activate the motion sensor again while still brushing your teeth. If the hotel can make improvement on these areas, then the stay will be more enjoyable and less stressful.
Stayed 1 night in Nov 2023

8/10 Good

Daphne

Traveled with partner
Liked: Cleanliness
For an economy property, it was fine. A little tricky to find and no food service on property ( a 15 minute walk downhill to a lovely Japanese restaurant for dinner, but nothing opened in the area in the morning)
Stayed 1 night in Oct 2023

8/10 Good

Alison

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A little far from all the attractions. Not much around. All the restaurants close by 4pm. Even the only convenience store at the station closes at 5pm. Only vending machine food are available.
Stayed 2 nights in Oct 2023

8/10 Good

Stephen

Stayed 1 night in Jul 2023

10/10 Excellent

Julie Ann

Traveled with group
Liked: Staff & service, property conditions & facilities
The room was spacious, the staff was polite, & the place is homy
Stayed 1 night in Dec 2021

8/10 Good

ひさこ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Amy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful place.
Stayed 2 nights in Sep 2024

10/10 Excellent

?

Liked: Cleanliness, staff & service, property conditions & facilities
対応が丁寧でとても良かったです。
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in the dormitories for 2 nights, at a pretty cheap price, considering they have onsen inside. Very clean and friendly staff. 100% recommended.
Stayed 2 nights in Sep 2024

10/10 Excellent

Sze Teck

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

MASATO

Stayed 1 night in Aug 2024

6/10 Okay

TADA

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Hyunjun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024