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The Prince Hakone Lake Ashinoko

4.0 star property
VIP Access

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Photo gallery for The Prince Hakone Lake Ashinoko

Exterior
Superior Twin Room, Non Smoking, Annex Building | View from room
Exterior
Hot springs
3 restaurants, breakfast served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Laundry
  • Spa
  • Housekeeping
$288
Sep 18 - Sep 19

Explore the area

View in a map
144 Moto-hakone, Hakone, Kanagawa-ken, 250-0592
  • Ōwakudani
  • Hakone Shrine
    ‪3 min drive‬
  • Lake Ashi
    ‪4 min drive‬

Room options

View all photos for Standard Twin Room, Non Smoking, Garden View

In-room safe, desk, laptop workspace, blackout drapes

Standard Twin Room, Non Smoking, Garden View

8.6 out of 10
Excellent
(8 reviews)
  • 409 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Twin Room, Non Smoking, Lake View

Twin Room, Non Smoking, Lake View | In-room safe, desk, laptop workspace, blackout drapes

Twin Room, Non Smoking, Lake View

10.0 out of 10
Exceptional
(21 reviews)
  • 409 sq ft
  • Lake view
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Quadruple Room, 2 Double Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Superior Quadruple Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(13 reviews)
  • 435 sq ft
  • Partial lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Fireworks Viewing Stay by Lake Ashi" Superior Twin Room (1-4 use) Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Fireworks Viewing Stay by Lake Ashi" Superior Twin Room (1-4 use) Non-Smoking

  • 431 sq ft
  • Partial lake view
  • Sleeps 6
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Fireworks Viewing Stay by Lake Ashi" Garden view twin room (1-3 use) Non-Smoking

In-room safe, desk, laptop workspace, blackout drapes

Fireworks Viewing Stay by Lake Ashi" Garden view twin room (1-3 use) Non-Smoking

  • 409 sq ft
  • Sleeps 5
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Double Room, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

The Prince Hakone Lake Ashinoko

4-star hotel in Motohakone
3 restaurants, a full-service spa, and a sauna are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Other amenities include a coffee shop/cafe, massage/treatment rooms, and concierge services.
The Prince Hakone Lake Ashinoko offers 134 accommodations with safes and complimentary bottled water. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include slippers, bidets, complimentary toiletries, and hair dryers.

This Hakone hotel provides complimentary wired and wireless Internet access. LCD televisions come with digital channels and pay movies. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA LA PAIX（スパ・ラ ペ） has 1 treatment room. Services include massages. The spa is open select days.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are hot springs on site.

Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. Wired and wireless Internet access is complimentary. In addition to a full-service spa, The Prince Hakone Lake Ashinoko features hot springs and a sauna. This hot springs hotel also offers spa services, a terrace, and a vending machine. Concierge services and wedding services can be provided. Complimentary self parking is available on site.

The Prince Hakone Lake Ashinoko is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
The Prince Hakone Lake Ashinoko has 3 restaurants serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free train station pick-up shuttle from 11:30 AM to 4:00 PM
  • Train station shuttle at scheduled times
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 4,600 to 5,750 for adults and JPY 1,380 to 2,760 for children
  • 3 restaurants
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Hot springs
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's dinnerware
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Outdoors

  • Garden
  • On a lake
  • Terrace

Full-service spa

  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open select days
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (33 inches high)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LCD TV with digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Roundtrip train station shuttle service departs from Odawara station to the property at 11:45 AM, 2 PM, and 4:10 PM. Return departures to Odawara station are 10:30 AM, 1 PM, and 3:10 PM until August 31, 2025. From September 1, 2025. Roundtrip train station shuttle service departs from Odawara station to the property at 11:45 AM, 2 PM, and 4:15 PM. Return departures to Odawara station are 10:30 AM, 1 PM, and 3:15 PM
Additional fees apply to children 0-5 years old for breakfast and dinner.
Guests booked in Half Board rates must check-in by 6:30 PM to receive dinner.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4600 to 5750 for adults, and JPY 1380 to 2760 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hakone Prince
Prince Aparthotel Hakone
Prince Hakone
Prince Hotel Hakone Machi
The Prince Hakone Hotel Hakone-Machi
Prince Hakone Lake Ashinoko Aparthotel
Prince Ashinoko Aparthotel
Prince Hakone Lake Ashinoko
Prince Ashinoko
The Prince Hakone
The Prince Hakone Ashinoko
The Prince Hakone Lake Ashinoko Hotel
The Prince Hakone Lake Ashinoko Hakone
The Prince Hakone Lake Ashinoko Hotel Hakone

The Prince Hakone Lake Ashinoko Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 419 out of 790 reviews
Rating 8 - Good. 257 out of 790 reviews
Rating 6 - Okay. 64 out of 790 reviews
Rating 4 - Poor. 30 out of 790 reviews
Rating 2 - Terrible. 20 out of 790 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful but slightly outdated hotel. Dining options after 4pm are extremely expensive, but food was good.
Stayed 2 nights in May 2025

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We loved the hotel! The breakfast was amazing.
Stayed 4 nights in May 2025

10/10 Excellent

Damon

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Neda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limited options for the dining
Stayed 1 night in May 2025

10/10 Excellent

Derek

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay here. The staff were extremely friendly and welcoming. Great views of the lake and Fuji. The lift to the top of Mt. Hakone was an easy walk, and the hotel offers frequent buses to the town and Odawara station. The room was cool and well kept, and we enjoyed the restaurant and unique architecture.
Stayed 1 night in May 2025

2/10 Terrible

RUBEN, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The property itself is undeniably beautiful—nestled right by the lake with serene views and a peaceful atmosphere. The staff were friendly and accommodating, and the food was reasonably good. However, all of that is completely overshadowed by one major issue: the discriminatory ban on tattooed guests using the onsen. Nowhere in the hotel rules or booking information was this restriction disclosed. Had I known, I would have never booked this hotel. Being refused access to a key amenity that is part of the experience—especially in a hotel of this caliber—is incredibly disappointing and feels exclusionary. It’s 2025. This kind of outdated policy should either be reconsidered or clearly communicated upfront. Beautiful setting or not, I won’t be returning—and I hope others take this into consideration before booking.
Stayed 1 night in Apr 2025

8/10 Good

Patterson

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Marian

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Spacious room, very dated and in need for refurbishment. Very limited dining options, very expensive especially for children. Staff are great and very attentive. Shuttle service infrequent and no taxi options early morning. Onsen was good, very clean and great views from outdoor bath.
Stayed 1 night in Apr 2025

10/10 Excellent

Nicola

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Stayed 2 nights in Apr 2025

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a very quiet remote place to stay with great views of Lake Ashi and Mt Fuji this is the place to stay. The bus station is a 5 min walk if that.
Stayed 1 night in Apr 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location and the ability to see Mt. Fuji in the early morning. Our favorite was the outdoor onsen. It was AMAZING!!!
Stayed 1 night in Apr 2025

10/10 Excellent

Hayden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to bus stop to get around to other parts of hakone.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel. It is in a gorgeous location on the lake and we could see Mt Fuji from our room. Staff were friendly and helpful and breakfast was excellent.
Stayed 1 night in Mar 2025

10/10 Excellent

Alexander

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool onsen
Stayed 2 nights in Mar 2025

10/10 Excellent

jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lakeside location with a wonderfully relaxing onsen. The food was outstanding and service was great.
Stayed 2 nights in Mar 2025

10/10 Excellent

Doris, Fairfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location! Very quiet and scenic setting. Loved our room and staff. Not many food options, hotel food overpriced.
Stayed 3 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel with Beautiful Views

The hotel offers a shuttle service that picks you up from the train station, which is convenient. However, it doesn’t provide any guidance for visiting Mount Fuji, so we had to navigate on our own using the Hakone Travel Pass. It would have been much easier if there had been a tour guide or tourist bus that took us directly, even if we had to pay for it. Another area for improvement is the internet, which was a bit unreliable and sometimes cut out at night. The room was comfortable but could use some improvements. It featured an electric kettle and a fridge, which were great for enjoying tea in the evening. The onsen was excellent, with wonderful hot spring water, although the facility could benefit from some updates and a bit more attention to its decor. Overall, the experience was great. The hotel offers stunning lake views with a glimpse of Mount Fuji, but if you want a closer view, the hotel doesn't provide any services to help with that. As foreigners, we were unable to rent a car, so we had to rely on local transport in Hakone, which made getting around a bit slower. Still, everything was overall very good.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and very relaxing. Staff so helpful with excellent service.
Stayed 2 nights in Jan 2025

10/10 Excellent

Leilei, Sunnyvale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service.
Stayed 2 nights in Dec 2024

8/10 Good

Annan

Liked: Staff & service
Need some transportation to attractions
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property on Lake Ashinoko with stunning views of Mt Fuji. Extremely close to the rope-way that takes you up to the shrine on the mountain with even more breathtaking views. Lovely rooms, helpful staff. Dining options are limited to the hotel as it is too remote to get anywhere else. Nice outdoor onsen
Stayed 2 nights in Dec 2024

10/10 Excellent

Ada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

peachaya

Stayed 2 nights in Dec 2024

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our accommodation was wonderful with friendly and helpful staff. However, the price tag of their Japanese style restaurant was overly priced. For example, a small plate of tempura was around $25 USD. We ordered our dinner a La carte and was 19,000 yen, around $122 USD. If we had done a set menu, average price would have been over $120/pp. The highlight was a 3 minute walk to the doorway to the view of Mt. Fuji, about 1800 yen/pp. we had great opportunity for pictures!
Stayed 1 night in Dec 2024