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Tsukino Yado Sara

4.0 star property

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Garden
Garden
Public bath
Public bath
Premium Room, Private Open-Air Bath | In-room safe, desk, free WiFi, bed sheets

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Spa
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Restaurant

Explore the area

Map
588-1 Yumoto, Hakone, Kanagawa, 250-0311
  • Tamadare Falls
    ‪11 min walk‬
  • Gyokuren Shrine
    ‪11 min walk‬
  • Tenzan Onsen
    ‪4 min drive‬
  • Atsugi Air Base (NJA)
    ‪51 min drive‬

Room options

View all photos for Premium Room, Private Open-Air Bath

Premium Room, Private Open-Air Bath | In-room safe, desk, free WiFi, bed sheets

Premium Room, Private Open-Air Bath

  • 549 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Deluxe Triple Room, Private Open-Air Bath

Deluxe Triple Room, Private Open-Air Bath | In-room safe, desk, free WiFi, bed sheets

Deluxe Triple Room, Private Open-Air Bath

  • 484 sq ft
  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Triple Room, Private Open-Air Bath

Triple Room, Private Open-Air Bath | In-room safe, desk, free WiFi, bed sheets

Triple Room, Private Open-Air Bath

  • 388 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

Premium Room, Private Semi-Open Air Bath

  • 624 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Double Room, Private Open-Air Bath

Double Room, Private Open-Air Bath | In-room safe, desk, free WiFi, bed sheets

Double Room, Private Open-Air Bath

  • 312 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

Japanese Western Style Room, Private Open-Air Bath

  • 624 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Hollywood Style Twin Room, Private Open-Air Bath

Hollywood Style Twin Room, Private Open-Air Bath | In-room safe, desk, free WiFi, bed sheets

Hollywood Style Twin Room, Private Open-Air Bath

  • 388 sq ft
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

In-room safe, desk, free WiFi, bed sheets

Quadruple Room

  • Sleeps 4
  • 4 Twin Beds

View all photos for Deluxe Double Room

In-room safe, desk, free WiFi, bed sheets

Deluxe Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

In-room safe, desk, free WiFi, bed sheets

Triple Room

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Double Room

In-room safe, desk, free WiFi, bed sheets

Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Japanese-western style room

In-room safe, desk, free WiFi, bed sheets

Japanese-western style room

  • Sleeps 3
  • 1 Twin Futon and 2 Twin Beds

View all photos for Deluxe Triple Room

In-room safe, desk, free WiFi, bed sheets

Deluxe Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Hollywood Twin Room

In-room safe, desk, free WiFi, bed sheets

Hollywood Twin Room

  • Sleeps 2
  • 2 Twin Beds

Quadruple Room With Semi Open-Air Bath

  • Sleeps 4
  • 4 Twin Beds

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Room

Hakone Kowakien TEN-YU

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (1265)
The price is $443
per night
$536 total
includes taxes & fees
Feb 25 - Feb 26
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About this property

Tsukino Yado Sara

4-star ryokan in Yumoto
This ryokan features a restaurant, spa services, and a 24-hour front desk. WiFi in public areas is free.
Tsukino Yado Sara offers 55 accommodations with safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms.

Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers, spring water baths, slippers, and toilets with an electronic bidet. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe).
The ryokan offers a restaurant. Public areas are equipped with complimentary wireless Internet access. This hot springs ryokan also offers spa services and an elevator.

Tsukino Yado Sara has designated areas for smoking.

Tsukino Yado Sara has a restaurant on site.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • In the mountains

Spa

  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Disposable personal items are available in the lobby.

Renovations and closures

This property will be closed from January 22 2025 to January 23 2025 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 6 and younger are not allowed at this property; All guests older than 6 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 6 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tsukino Yado Sara Hotel Hakone
Tsukino Yado Sara Hotel
Tsukino Yado Sara Hakone
Hotel Tsukino Yado Sara Hakone
Hakone Tsukino Yado Sara Hotel
Tsukino Yado Sara Inn Hakone
Tsukino Yado Sara Inn
Tsukino Yado Sara Hakone
Ryokan Tsukino Yado Sara Hakone
Hakone Tsukino Yado Sara Ryokan
Ryokan Tsukino Yado Sara
Tsukino Yado Sara Ryokan
Tsukino Yado Sara Hakone
Tsukino Yado Sara Ryokan Hakone

Tsukino Yado Sara Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 122 out of 178 reviews
Rating 8 - Good. 44 out of 178 reviews
Rating 6 - Okay. 5 out of 178 reviews
Rating 4 - Poor. 5 out of 178 reviews
Rating 2 - Terrible. 2 out of 178 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Stayed 2 nights in Nov 2024

10/10 Excellent

Julia, Thousand Oaks

Liked: Cleanliness, staff & service
The breakfast was excellent.
Stayed 4 nights in Oct 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Only thing is that there was no wash clothes. The view by the river is spectacular. The breakfast was an art piece If you cannot walk to town , it may be hard bc not easy to get a cab. The town closes by 5pm so if you do not order dinner at the hotel ahead, u maybe eating at Lawson.
Stayed 1 night in Nov 2024

10/10 Excellent

Jorge, Cumming

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in the Hakone area. The bus and train stations are a bit of a walk but well within reasonable distance. The hotel was clean and the rooms were comfortable. I would stay here again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Diana

Traveled with family
Liked: Amenities, property conditions & facilities
All the staff alwas super nice. The tradidional breakfast was also amazing
Stayed 1 night in Nov 2024

8/10 Good

Francesca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and the hotel was comfortable. We enjoyed the private open air bath in our room.
Stayed 1 night in Oct 2024

10/10 Excellent

Kwok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Erica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Best hotel I've ever stayed at.
Stayed 2 nights in Oct 2024

6/10 Okay

Nikoletta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The people and service were lovely. My low score comes from my disappointment with the cleanliness and overall condition of the hotel. Our room looked like it was quite worn out. Additionally, the private tub while nice, was surrounded by mould. If I were to come back to Hakone, I would skip staying here.
Stayed 2 nights in Oct 2024

10/10 Excellent

Shamila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay in Hakone
Very traditional, modern hotel with both private and public onsen located about 10 minutes walk from station. The half board offered was traditional set meal. Staff were wonderful though very limited English.
Stayed 1 night in Oct 2024

10/10 Excellent

John, Concord

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel. Tsukino is an interesting and successful synthesis of traditional ryokan atmosphere with modern facilities. While my room comes with TV, fridge, western-style couch, a king sized bed, and a modern bathroom, the rest of the decoration is Japanese in style. The room also comes with a tube in the balcony. The balcony faces a very steep hill with dense foliage around 40 feet away. Thus I was able to take my baths in open air with ensured privacy. The 6th floor of the hotel offers one public onsen for men, one public onsen for women. For folks who are not used to bathing in public, the hotel also offers 2 private onsens on first come first serve basis. For those who have not done onsen before, I recommend limiting the first few onsen sessions to no more than 10 minutes. Beyond 10 minutes, the gas that comes with the hot spring water may make you light-headed. The dinner, that is included with the room, is a 4 course extravaganza. The first course is a combination of vegetables, eggs, and pickled vegetables. The second course is sashimi. The main course is your choice of beef shabu shabu or seafood shabu shabu. The final course is some simple Japanese deserts. The dinner also comes with free drinks for up to 70 minutes. For snacks, the hotel supplies each room with 4 cookies and 2 bottles of water each day. There is a cappuccino machine in the lobby. The hotel also offers freshly made ramen noodles at the restaurant every night around 10:30 pm.
Stayed 3 nights in Oct 2024

10/10 Excellent

chun li

Stayed 3 nights in Sep 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

4/10 Poor

Leslie

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed with this hotel.
Stayed 3 nights in Oct 2024

4/10 Poor

Latricia, Las Vegas

Traveled with partner
Disliked: Cleanliness, staff & service
I wanted to enjoy this hotel, but each experience made it less likely. The check-in was terrible; the staff ignored us and helped others, even though we had been waiting in line. Although many international travelers were present, the hotel isn’t foreigner-friendly, and communication was difficult, even with translation devices. Hakone is a small town with limited dining options, especially on weekdays. We tried to book dinner reservations upon arrival, but the hotel had none. The hotel is old and poorly maintained. Our room was dirty, the private baths had cracked tiles that leaked water, and there was mold on the restaurant ceiling. While free beverages are offered 24/7, the quality was poor. A complimentary snack is provided for 30 minutes each evening, but by the time we arrived, they had run out, leaving us without dinner alternatives. If you don’t like traditional Japanese food, skip breakfast—it was not worth it, and most guests left quickly due to the poor quality. The terrace, while nice, doubles as a smoking area, so it smells bad. The private baths are first-come, first-served and cannot be reserved, meaning they’re often unavailable. Guests with tattoos are restricted to these baths, further limiting access, and since Hakone doesn’t have much to offer after hours, the baths are always crowded. A redeeming feature is the free, self-serve cocktails in the evening, but this doesn’t make up for the overall poor experience.
Stayed 2 nights in Oct 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zen-fection
We are so happy we chose to stay here. The service was impeccable. Our room with a private balcony bath was perfection after a long day roaming around Hakone. Enjoyed the stone tub that kept the water hot for hours. The sound of the creek all night created a wonderful zen atmosphere. We suggest the half board. The dinner was delicious and the servers explained everything and how to eat it. We were grateful. Breakfast was filling and a great way to start our day. Thank you for the wonderful stay.
Stayed 1 night in Oct 2024

8/10 Good

Jady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close by to the Odawara Station. Walkable area overall - lots of nature and many small restaurants and shops to look at. It's not a big area within Hakone-Yumoto, but if you want to branch out further around the area, you will need to take buses and trains to see more nature specific attractions. Cool hotel room - it was a pretty spacious room with a separate toilet room and bathing room and a separate outdoor tub for private onsen. I had dinner and breakfast included in my booking and it was a really cool dining experience. The server I had was super nice and I enjoyed the meals (although, portions are small and not too big, you'd be surprised as to how full you can get!) Also free amenities in the hotel lobby!
Stayed 1 night in Sep 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hot pot, comfortable rooms.
The room was very comfortable with a private bath on the balcony. The hot pot dinner was much more than I expected; the food and service were outstanding! Unfortunately I couldn’t get to the rooftop due to a knee injury. The only downside was not being able to get a cab to the train station. It wasn’t terribly far, but difficult due to an injury.
Stayed 1 night in Sep 2024

10/10 Excellent

Tine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was impeccable, a great way to experience Japanese culinary. Staff and service are excellent. Location is perfect, about 7 minutes walk from the station. Neighbourhood offers a historical ambiance as well as nice shops.
Stayed 2 nights in Sep 2024

10/10 Excellent

Natasha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great location to bus stops. Lovely open air bath and the free beverages were a nice touch!
Stayed 1 night in Sep 2024

10/10 Excellent

Re

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great services, great amenities. We booked the half board option, and well worth it. We had great meals and were well presented by the staff for our table. Onsen was amazing. Both public and private spaces were available and well managed.
Stayed 1 night in Aug 2024

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience!
Stayed 1 night in Sep 2024