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Tsukino Yado Sara

4.0 star property

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Garden
Premium Room, Private Open-Air Bath | In-room safe, desk, free WiFi, bed sheets
Public bath
Garden
Hollywood Style Twin Room, Private Open-Air Bath | In-room safe, desk, free WiFi, bed sheets

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
588-1 Yumoto, Hakone, Kanagawa, 250-0311
  • Tenzan Onsen
    ‪4 min drive‬
  • Hakone Open Air Museum
    ‪11 min drive‬
  • Hakone Kowakien Yunessun
    ‪12 min drive‬

Room options

View all photos for Premium Room, Private Open-Air Bath

Premium Room, Private Open-Air Bath | In-room safe, desk, free WiFi, bed sheets

Premium Room, Private Open-Air Bath

  • 549 sq ft
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Deluxe Triple Room, Private Open-Air Bath

Deluxe Triple Room, Private Open-Air Bath | In-room safe, desk, free WiFi, bed sheets

Deluxe Triple Room, Private Open-Air Bath

  • 484 sq ft
  • Mountain view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Triple Room, Private Open-Air Bath

Triple Room, Private Open-Air Bath | In-room safe, desk, free WiFi, bed sheets

Triple Room, Private Open-Air Bath

  • 388 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

Premium Room, Private Semi-Open Air Bath

  • 624 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Double Room, Private Open-Air Bath

Double Room, Private Open-Air Bath | In-room safe, desk, free WiFi, bed sheets

Double Room, Private Open-Air Bath

  • 312 sq ft
  • Mountain view
  • Sleeps 2
  • 1 Double Bed

View all photos for Japanese Western Style Room, Private Open-Air Bath

In-room safe, desk, free WiFi, bed sheets

Japanese Western Style Room, Private Open-Air Bath

  • 624 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Hollywood Style Twin Room, Private Open-Air Bath

Hollywood Style Twin Room, Private Open-Air Bath | In-room safe, desk, free WiFi, bed sheets

Hollywood Style Twin Room, Private Open-Air Bath

  • 388 sq ft
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

In-room safe, desk, free WiFi, bed sheets

Quadruple Room

  • Sleeps 4
  • 4 Twin Beds

View all photos for Deluxe Double Room

In-room safe, desk, free WiFi, bed sheets

Deluxe Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

In-room safe, desk, free WiFi, bed sheets

Triple Room

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Double Room

In-room safe, desk, free WiFi, bed sheets

Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Japanese-western style room

In-room safe, desk, free WiFi, bed sheets

Japanese-western style room

  • Sleeps 3
  • 1 Twin Futon and 2 Twin Beds

View all photos for Deluxe Triple Room

In-room safe, desk, free WiFi, bed sheets

Deluxe Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Hollywood Twin Room

In-room safe, desk, free WiFi, bed sheets

Hollywood Twin Room

  • Sleeps 2
  • 2 Twin Beds

Quadruple Room With Semi Open-Air Bath

  • Sleeps 4
  • 4 Twin Beds

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About this property

Tsukino Yado Sara

4-star ryokan in Yumoto
This ryokan features a restaurant, spa services, and a 24-hour front desk. WiFi in public areas is free.
Tsukino Yado Sara offers 56 accommodations with safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms.

Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers, spring water baths, slippers, and toilets with an electronic bidet. This Hakone ryokan provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages. Public bath/onsen services include an indoor public bath (no minerals), an indoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe).
The ryokan offers a restaurant. Public areas are equipped with complimentary wireless Internet access. This hot springs ryokan also offers spa services and an elevator.

Tsukino Yado Sara has designated areas for smoking.

Tsukino Yado Sara has a restaurant on site.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Outdoors

  • In the mountains

Spa

  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Spa services
  • Yukata (Japanese robes)

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Separate bathtub and shower
  • Slippers
  • Spring water bathtub
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Disposable personal items are available in the lobby.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children 6 and younger are not allowed at this property; All guests older than 6 are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 6 years old and younger are not permitted at this property
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tsukino Yado Sara Hotel Hakone
Tsukino Yado Sara Hotel
Tsukino Yado Sara Hakone
Hotel Tsukino Yado Sara Hakone
Hakone Tsukino Yado Sara Hotel
Tsukino Yado Sara Inn Hakone
Tsukino Yado Sara Inn
Tsukino Yado Sara Hakone
Ryokan Tsukino Yado Sara Hakone
Hakone Tsukino Yado Sara Ryokan
Ryokan Tsukino Yado Sara
Tsukino Yado Sara Ryokan
Tsukino Yado Sara Hakone
Tsukino Yado Sara Ryokan Hakone

Tsukino Yado Sara Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 130 out of 189 reviews
Rating 8 - Good. 46 out of 189 reviews
Rating 6 - Okay. 6 out of 189 reviews
Rating 4 - Poor. 5 out of 189 reviews
Rating 2 - Terrible. 2 out of 189 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nadine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing stay. We had been 1 week in Tokyo before 2 nights in Hakone, so I intended the time to be a mental switch from the rushing and hustle to quiet, and this place absolutely delivered. Everything about it encourages you to calm and quiet and relaxation. It's a short 10-15 minute walk from the station, but you cross over 2 bridges and walk along a river and leave all that craziness behind. I can't explain it any other way; your mind changes with that stroll along the riverside. The room itself is enormous by Japanese standards. The bathroom has a small shower inside but the best is the 1-person onsen/hot tub on a semi-covered patio outside. The front desk gives you English instructions on how to fill it and it was wonderful. There are also 2 private 2-person onsen inside. No reservation, you just go to the floor and if the light is off, you can enter. Food is traditional Japanese style and a HUGE assortment of 20 items in small portions. We never wanted lunch after eating breakfast here. The staff accommodated my allergies and prepared special food. There are so many freebies to discover. Free tea/coffee 1st floor, soda 3rd, free ice cream near onsen, free dango and oden in the lobby 4:30, free ramen 10:30. Beds were comfortable, elevators were fast and easy to use, staff was polite and helpful. If you look real hard you've find the occasional dusty corner, but overall clean and extremely relaxing place.
Stayed 2 nights in Apr 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay! Staff was receptive, patient, and kind. Balcony hottub was an amazing experience and spa facilities were exceptional. Highly recommend the massage and facial treatments.
Stayed 3 nights in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Thomas

Traveled with family
The experience was enjoyable, but the hotel and food were mediocre. We didn't get the options that were advertised. Instead, we received a vague email stating that there was only one choice and sorry. The food itself was just okay. The room was pleasant but shows its age.
Stayed 1 night in Mar 2025

10/10 Excellent

Alexandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained and felt like a traditional experience. Jun was most helpful, very friendly and ensured our trip was smooth
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. In room hot bath / SPA very nice. As well as the private SPA that was fantastic. Food, well it is an acquired test, Japanese all the way. Very beautiful, but not so much for us. Free drinks and snacks a great perk.
Stayed 2 nights in Feb 2025

8/10 Good

Poon

Traveled with family
Liked: Amenities, property conditions & facilities
Our room had a private hot-tub with a spectacular mountain view which made us a surprise. Reception staff couldn't understand English but they were helpful and cheerful. The meals (especially the breakfast) that provided by restaurant are remarkable. Food quality is good. Restaurant staff are very cheerful too. In the lobby area, one of the hotel staff felt annoying while she was cleaning up the complimentary drinking machines that we accidentally messed up by pouring the tea to the table. I suggested her to hang up a sign to stop the guests to use the machines while she is doing the clean up or refill job. I said sorry in Japanese about my messed up but she didn't response to me. I hope the hotel should provide more training to the staff who works in the lobby area. They all represent the hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

Andy

Stayed 1 night in Jan 2025

10/10 Excellent

Kim

Stayed 1 night in Nov 2024

10/10 Excellent

Marius

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay included breakfast and dining and the food was amazing. The hotel also has public onsen as well 2 private ones. It was very clean and the service was amazing.
Stayed 3 nights in Nov 2024

10/10 Excellent

Salil, Edison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, care for customers and amenities. 24 hours of hot and cold drinks available
Stayed 2 nights in Nov 2024

10/10 Excellent

Fan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Hot springs are great. Breakfast is excellent. The view is beautiful. Very easy access to the train and bus.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ying, Sugar Land

Liked: Property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great for an Onsen experience with a view. Private and public Onsen are available with ice cream. Plus all you can drink liquor makes it a deal.
Stayed 1 night in Nov 2024

10/10 Excellent

Laura

Stayed 2 nights in Nov 2024

10/10 Excellent

Julia, Thousand Oaks

Liked: Cleanliness, staff & service
The breakfast was excellent.
Stayed 4 nights in Oct 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Only thing is that there was no wash clothes. The view by the river is spectacular. The breakfast was an art piece If you cannot walk to town , it may be hard bc not easy to get a cab. The town closes by 5pm so if you do not order dinner at the hotel ahead, u maybe eating at Lawson.
Stayed 1 night in Nov 2024

10/10 Excellent

Jorge, Cumming

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in the Hakone area. The bus and train stations are a bit of a walk but well within reasonable distance. The hotel was clean and the rooms were comfortable. I would stay here again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Diana

Traveled with family
Liked: Amenities, property conditions & facilities
All the staff alwas super nice. The tradidional breakfast was also amazing
Stayed 1 night in Nov 2024

8/10 Good

Francesca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and the hotel was comfortable. We enjoyed the private open air bath in our room.
Stayed 1 night in Oct 2024

10/10 Excellent

Kwok

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Erica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Best hotel I've ever stayed at.
Stayed 2 nights in Oct 2024

6/10 Okay

Nikoletta

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The people and service were lovely. My low score comes from my disappointment with the cleanliness and overall condition of the hotel. Our room looked like it was quite worn out. Additionally, the private tub while nice, was surrounded by mould. If I were to come back to Hakone, I would skip staying here.
Stayed 2 nights in Oct 2024