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Okura Act City Hotel Hamamatsu

4.5 star property

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Photo gallery for Okura Act City Hotel Hamamatsu

Exterior
View from room
Lobby lounge
Banquet hall
Lobby lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Laundry
  • Room service
  • Housekeeping
$133
Nov 3 - Nov 4

Explore the area

View in a map
111-2 Itaya-machi Chuo-ku, Hamamatsu, Shizuoka-ken, 430-7733
  • Place, Act Tower
    ‪1 min walk‬
  • Place, Hamamatsu Museum of Musical Instruments
    ‪2 min walk‬
  • Place, Hamamatsu Castle
    ‪18 min walk‬
  • Airport, Shizuoka (FSZ-Mt. Fuji - Shizuoka)
    ‪47 min drive‬

Room options

View all photos for Premium Comfort Single Non-Smoking

1 bedroom, in-room safe, desk, soundproofing

Premium Comfort Single Non-Smoking

  • Sleeps 1

View all photos for Premium Comfort Casual Twin Room

Coffee and/or coffee maker

Premium Comfort Casual Twin Room

  • Sleeps 2

View all photos for Standard Twin Room, Non Smoking

View from room

Standard Twin Room, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)
  • 333 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Triple Room, Non Smoking

7.4 out of 10
Good
(3 reviews)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Double Room, Non Smoking

View from room

Standard Double Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Deluxe Twin Room, Non Smoking

  • 538 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Corner Double Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Double Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Comfort Floor Corner Double Room, Non Smoking

Premium Comfort Floor Corner Double Room, Non Smoking | Property amenity

Premium Comfort Floor Corner Double Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room for single use, Non Smoking

View from room

Standard Twin Room for single use, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 334 sq ft
  • City view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Corner Double Room, Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Double Room, Smoking

  • 474 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Corner Twin Room, Non-Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Twin Room, Non-Smoking

10.0 out of 10
Exceptional
(1 review)
  • 474 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Corner Twin Room, Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Twin Room, Smoking

  • 474 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Suite Room

Suite Room | 1 bedroom, in-room safe, desk, soundproofing

Suite Room

  • 947 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premier Comfort Floor Twin Room, Non Smoking

Premier Comfort Floor Twin Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Twin Room, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)
  • 334 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Comfort Floor Casual Twin Room, Non Smoking

Premier Comfort Floor Casual Twin Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Casual Twin Room, Non Smoking

9.2 out of 10
Wonderful
(9 reviews)
  • 291 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Comfort Floor Deluxe Twin Room, Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premier Comfort Floor Triple Room, Non Smoking

Premier Comfort Floor Triple Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Triple Room, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 377 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premier Comfort Floor Deluxe Triple Room, Non Smoking

Premier Comfort Floor Deluxe Triple Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Deluxe Triple Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 538 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premier Comfort Floor Superior Twin Room, Non Smoking

Premier Comfort Floor Superior Twin Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Superior Twin Room, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 377 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Upper Premier Comfort Floor Twin Room, Non Smoking

View from room

Upper Premier Comfort Floor Twin Room, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 334 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Upper Premier Comfort Floor Superior Twin Room, Non Smoking

View from room

Upper Premier Comfort Floor Superior Twin Room, Non Smoking

  • 377 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Upper Premier Comfort Floor Triple Room, Non Smoking

Upper Premier Comfort Floor Triple Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Upper Premier Comfort Floor Triple Room, Non Smoking

  • 377 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Upper Premier Comfort Floor Double Room, Non Smoking

Upper Premier Comfort Floor Double Room, Non Smoking | 1 bedroom, in-room safe, desk, soundproofing

Upper Premier Comfort Floor Double Room, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 290 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Comfort Floor Triple Room

Combined shower/tub, free toiletries, hair dryer, slippers

Premier Comfort Floor Triple Room

  • Sleeps 3

View all photos for Premier Comfort Floor Twin Room

1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Floor Twin Room

  • Sleeps 2

View all photos for Corner Room

1 bedroom, in-room safe, desk, soundproofing

Corner Room

  • Sleeps 2

View all photos for Deluxe Single Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Deluxe Single Non Smoking

  • Sleeps 1

View all photos for Deluxe Single Smoking

1 bedroom, in-room safe, desk, soundproofing

Deluxe Single Smoking

  • Sleeps 1

View all photos for Corner Double Room Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Double Room Smoking

  • Sleeps 2

View all photos for Corner Double Room Non smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Double Room Non smoking

  • Sleeps 2

View all photos for Corner Twin Room Non smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Twin Room Non smoking

  • Sleeps 2

View all photos for Corner Twin Room Smoking

1 bedroom, in-room safe, desk, soundproofing

Corner Twin Room Smoking

  • Sleeps 2

View all photos for Upper Premier Comfort Floor Superior Twin Room, Non Smoking

Combined shower/tub, free toiletries, hair dryer, slippers

Upper Premier Comfort Floor Superior Twin Room, Non Smoking

  • Sleeps 3

View all photos for [Upper Premium]Standard Twin 《 Non-Smoking 》[Standard][Twin Room][Non-Smoking][Nightlife View]

Combined shower/tub, free toiletries, hair dryer, slippers

[Upper Premium]Standard Twin 《 Non-Smoking 》[Standard][Twin Room][Non-Smoking][Nightlife View]

  • Sleeps 2

View all photos for Premium Comfort Corner Double Room Non-smoking

1 bedroom, in-room safe, desk, soundproofing

Premium Comfort Corner Double Room Non-smoking

  • Sleeps 2

View all photos for Premier Comfort Deluxe Twin Room Non Smoking

1 bedroom, in-room safe, desk, soundproofing

Premier Comfort Deluxe Twin Room Non Smoking

  • Sleeps 2

View all photos for Standard Floor Single Room Non-smoking

1 bedroom, in-room safe, desk, soundproofing

Standard Floor Single Room Non-smoking

  • Sleeps 1

View all photos for Standard Single Smoking

1 bedroom, in-room safe, desk, soundproofing

Standard Single Smoking

  • Sleeps 1

View all photos for Standard Floor Deluxe Twin room Non-smoking

1 bedroom, in-room safe, desk, soundproofing

Standard Floor Deluxe Twin room Non-smoking

  • Sleeps 2

View all photos for Suite

Living area | TV, pay movies

Suite

  • Sleeps 2

Similar properties

Front of property
HOTEL SUI HAMAMATSU
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 244 reviews
HOTEL SUI HAMAMATSU

About this property

Okura Act City Hotel Hamamatsu

4.5-star Hamamatsu hotel, connected to a shopping center in Naka Ward
Along with 3 restaurants, this hotel has a coffee shop/cafe and self parking. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite.
Okura Act City Hotel Hamamatsu offers 322 air-conditioned accommodations with safes and slippers. Televisions come with pay movies.

Bathrooms include shower/tub combinations, bidets, toilets with an electronic bidet, and complimentary toiletries. This Hamamatsu hotel provides complimentary wired and wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a grocery/convenience store. Wireless Internet access is complimentary. This luxury hotel also offers concierge services, dry cleaning/laundry services, and room service (during limited hours). Parking is available onsite for a surcharge.

Okura Act City Hotel Hamamatsu has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
レストラン フィガロ - This restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner.
中国料理 桃花林 - This restaurant specializes in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
鉄板焼 さざんか - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Open daily.
ザ・シーズンカフェ - This café serves light fare only. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1,000 per night; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,000 for adults and JPY 2,000 for children
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • ザ・シーズンカフェ
  • レストラン フィガロ
  • 中国料理 桃花林
  • 鉄板焼 さざんか

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • 13 floors
  • Banquet hall
  • Built in 1994
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Pay movies
  • TV with cable/satellite channels

Food and drink

  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3000 for adults and JPY 2000 for children
  • Self parking fee: JPY 1000 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees apply to children aged 11 and younger for breakfast when sharing existing bedding.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Act Hotel
Okura Act City
Okura Act City Hamamatsu
Okura Act City Hotel
Okura Act City Hotel Hamamatsu
Okura Act City Hamamatsu
Okura Act City Hotel Hamamatsu Hotel
Okura Act City Hotel Hamamatsu Hamamatsu
Okura Act City Hotel Hamamatsu Hotel Hamamatsu

Reviews

Okura Act City Hotel Hamamatsu Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 634 out of 1009 reviews
Rating 8 - Good. 273 out of 1009 reviews
Rating 6 - Okay. 74 out of 1009 reviews
Rating 4 - Poor. 16 out of 1009 reviews
Rating 2 - Terrible. 12 out of 1009 reviews

Reviews

10/10 Excellent

Charles

Stayed 1 night in Jul 2025

8/10 Good

Corin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super convenient for rail travellers.

I really like Okura Hotel. It’s super convenient to get to from the station. Has a small mall attached to it and selection of restaurants in close proximity. No real need to go into the centre, unless you want a change of scenery. Frankly speak the hotel is starting to age a little, but it’s still quite grand and the views are exceptional given its size.
Stayed 4 nights in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's quite a hotel. 😱 Rooms are very spacious and the staff are excellent.👏 👌 Can't wait to stay here again the next time I'm in the area. 👍👍
Stayed 2 nights in Jun 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable Hotel.
Stayed 1 night in Jun 2025

8/10 Good

Paul, Bedford

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Jun 2025

8/10 Good

Kyoko

Business traveler
Liked: Cleanliness, staff & service, room comfort
fantastic hospitality and superb location for both business and vacations.
Stayed 1 night in Jun 2025

10/10 Excellent

Keiko

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location is great. It is close to Hamamatsu Station. There are lots of restaurants and shops close by.
Stayed 2 nights in May 2025

8/10 Good

Nicholas

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Freddy

Stayed 2 nights in May 2025

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good property

This hotel is a Favorite of mine, I have stayed here multiple times over the last 20 + years. I get the feeling the hotel is winding down its position with the closure of the very nice high view bar and recently the closure of their excellent 25m exercise pool, the loss of this exercise pool is very very disappointing. Not proper explaintion for closure was given
Stayed 2 nights in Apr 2025

8/10 Good

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property, but had expected there to be a fitness area and swimming pool due to photos on the listing and on the hotel's website. Unfortunately, the pool and fitness centre have been shut down with no sign of it re-opening in the future. The views from the property were stunning though!
Stayed 1 night in Apr 2025

8/10 Good

kenji

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

John

Disliked: Property conditions & facilities, room comfort

Luxury hotel declines

Okura, built as a high class hotel, is at the stage of decline. Some restaurants are not opened according to schedule. The facilities looks deserted. Very few staff can communicate in English.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sherry, Black Diamond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were excellent. We were able to drop off our luggage in 5 minutes. When we finally checked in they were professional and tried hard to speak English. There is a Family mart attached to the hotel which was very convenient.
Stayed 1 night in Apr 2025

8/10 Good

Sato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2025

8/10 Good

Naga Hari Krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Tim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Hamamatsu

Very nice hotel The views are excellent.
Stayed 1 night in Feb 2025

10/10 Excellent

Toby

Stayed 2 nights in Feb 2025

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Okura is an elegant and classic hotel situated centrally next to Hamamatsu station. The location is very convenient to nearby dining options. Currently there is construction going on so some of the restaurants are inaccessible. I would recommend to the management to consider improving the skills of the concierge/bell desk staff to assist international guests also.
Stayed 2 nights in Feb 2025

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Jimmy

Stayed 6 nights in Dec 2024

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in Dec 2024

10/10 Excellent

Zander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Hamamatsu City!
Stayed 4 nights in Nov 2024

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel very close to the station
Stayed 3 nights in Nov 2024

10/10 Excellent

Marla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024