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Aussen Alster Hotel

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Hypo-allergenic bedding, in-room safe, desk, blackout drapes
Lobby
Exterior
Balcony
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Laundry
  • Air conditioning
  • Housekeeping

Explore the area

Map
Schmilinskystr. 11, Hamburg, HH, 20099
  • Hamburger Kunsthalle
    ‪11 min walk‬
  • Moenckebergstrasse
    ‪14 min walk‬
  • Jungfernstieg
    ‪18 min walk‬
  • Hamburg (HAM)
    ‪26 min drive‬

Room options

Single Room, Private Bathroom

  • Sleeps 1
  • 1 Twin Bed

Deluxe Double Room, Bathtub

  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, Balcony, Garden View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Double Room, Balcony, Garden View

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Garden View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Double Room, Garden View

  • 86 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Bathtub, Garden View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Double Room, Bathtub, Garden View

  • 161 sq ft
  • Sleeps 2
  • 1 King Bed

Double Room, Private Bathroom

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, Terrace, Garden View

Shower, hydromassage showerhead, free toiletries, hair dryer

Double Room, Terrace, Garden View

  • 172 sq ft
  • Sleeps 2
  • 1 King Bed

Comfort Double Room, Balcony, Garden View

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Room

Standard Double Room | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Standard Double Room

  • 161 sq ft
  • Sleeps 2
  • 1 King Bed

Single Room

  • 129 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About this property

Aussen Alster Hotel

Hotel in Hamburg-Mitte
A restaurant, a bar/lounge, and a sauna are available at this hotel. WiFi in public areas is free. Other amenities include a meeting room, concierge services, and dry cleaning.
Aussen Alster Hotel offers 27 air-conditioned accommodations with espresso makers and safes. A pillow menu is available. 50-inch flat-screen televisions come with cable channels. Bathrooms include showers with hydromassage showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. This boutique hotel also offers a sauna, a terrace, and multilingual staff.

Aussen Alster Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Schmilinsky Ristorante - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 15 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 for adults and EUR 14 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Schmilinsky Ristorante

Things to do

  • Bicycle rentals
  • Sauna
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • In-room massages

Accessibility

  • Elevator

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 6 AM - 7:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 30.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 14 for adults and EUR 14 for children
  • Nearby parking fee: EUR 15 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 30.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Property Registration Number Schmilinskystr. 11-13, 040241559, DE345118814, Aussen Alster Hotel e.K.

We should mention

Parking height restrictions apply

Property is also known as

Aussen Alster
Aussen Alster Hamburg
Aussen Alster Hotel
Aussen Alster Hotel Hamburg
Hotel Aussen Alster
Aussen Alster Hotel Hotel
Aussen Alster Hotel Hamburg
Aussen Alster Hotel Hotel Hamburg

Aussen Alster Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 40 out of 110 reviews
Rating 8 - Good. 50 out of 110 reviews
Rating 6 - Okay. 13 out of 110 reviews
Rating 4 - Poor. 6 out of 110 reviews
Rating 2 - Terrible. 1 out of 110 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Adel

Liked: Staff & service
Easy access and safe
Stayed 6 nights in Sep 2024

8/10 Good

Doreen

Liked: Cleanliness, staff & service, amenities
Lovely hotel with comfortable and clean rooms. Central location and good price value. However, shower water wasn’t hot which can be uncomfortable in cold Hamburg.
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful booking taxi
The hotel desk employee was very helpful and booked a taxi for me. My flight (first of three flights) had been cancelled, and then I had to leave earlier than expected. Unfortunately, I could not stay for breakfast. In fact, I had to leave at 2:30 a.m., and I did not feel safe waiting for the taxi because two disheveled-looking mean saw me waiting with my suitcase, after I had locked my key inside the hotel. They sat down on the bench closest to the hotel and stared at me. I felt threatened, but nothing happened. I was quite relieved when the taxi arrived on time.
Stayed 1 night in Jun 2022

8/10 Good

Dennis

Stayed 1 night in Apr 2020

8/10 Good

Geoffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Dietmar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great location and very comfortable! The breakfast was delicious.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, quiet, good breakfast, but overpriced for what it was.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Nice for dogs
Nice hotel, excellent breakfast, walking distance from train station, right next to the lake. The guy at reception at evening was super nice (Woman in the morning, not so much). They treat dogs very well, they provided bowls and sleeping mat for my dog. Unfortunately, I got a big allergy from dust from the curtain on my room. Other than that, I had a nice stay.
Stayed 2 nights in Aug 2018

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

8/10 Good

Florin

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
WiFi good, room very small but well laid out. Staff not overly friendly, but the two retrievers were.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location comfortable hotel adequate ameneties.
Stayed 3 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alinh, Seattle, WA, USA

Liked: Cleanliness, property conditions & facilities, room comfort
good hotel if you don't need critical wifi
good overall, very poor wifi in the room. need to connect in the tiny lobby

10/10 Excellent

Kathleen, Indio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So happy
A nice hotel with just enough style! The staff couldn't have been more helpful. I gave a 4 on comfort only because floor 2 lacked air conditioning. But, with windows open it was manageable. Great bed and linens. Very quiet!

6/10 Okay

Janet, Lakewood

Liked: Cleanliness, room comfort
Breakfast great...Parking ridiculous
Beware of the parking issue.... There is absolutly NO street parking, but the hotel DOES have a garage nearby. That info. is not clear on the website. However, getting to the garage is tricky...it tooks us 5 tries driving around the same city block to find it. The communication about the parking was subpar. I will also say, that the breakfast is delightful and despite the extremely frustrating parking situation, the location of this hotel was near everything we needed.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities

8/10 Good

Ian J, Mansfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super location
A really nice place to stay, excellent location very close to the lake and also a simple 5 minute walk from the central station. nice clean simple modern rooms and a lovely courtyard in the shade. You cannot fault this place, well done!

10/10 Excellent

Peter Thiess, Bay Area, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exzellent experience
A very well managed Hotel - passinate and friendly service, a variety of choices at the breakfast buffet, great location and the room was fabulous with a nice little balcony towards a typical green Hamburg City backyard. All in all our stay was a great experience ...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Convenient Hotel
Was only passing through Hamburg one night and this hotel was practical and very well located. Everything was functional but not a place to be blown away.

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STYLISH HOTEL WITH WONDERFUL BREAKFAST
The Aussen Alster is a stylish hotel which is conveniently located for the outer lake and the central station. It is in the St George neighbourhood which provides a very good selection of trendy shops, bars and restaurants of all different nationaliities. The hotel is modern and quirky with models of farm animals on the roof. Our room was not large but very clean and comfortable. The breakfast is excellent with a very wide selection of breads and mainly cold accompanying dishes. The Aussen Alster represents good value for money and I would recommend staying there.