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Best Western Plus Hotel St. Raphael

4.0 star property

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Photo gallery for Best Western Plus Hotel St. Raphael

Lobby
Point of interest
Lobby
Sports facility
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Room service
  • 24/7 front desk
  • Parking available
  • Breakfast available

Explore the area

Map
Adenauerallee 41, Hamburg, HH, 20097
  • Miniatur Wunderland
    ‪4 min drive‬
  • Elbe Philharmonic Hall
    ‪4 min drive‬
  • Hamburg Cruise Center
    ‪4 min drive‬
  • Hamburg (HAM)
    ‪28 min drive‬

Room options

View all photos for Comfort Room, 1 Double Bed

Comfort Room, 1 Double Bed | Down comforters, minibar, in-room safe, desk

Comfort Room, 1 Double Bed

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Down comforters, minibar, in-room safe, desk

Standard Room, 1 Queen Bed

  • 161 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | Down comforters, minibar, in-room safe, desk

Standard Room, 1 Double Bed

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Twin Bed

Standard Room, 1 Twin Bed | Down comforters, minibar, in-room safe, desk

Standard Room, 1 Twin Bed

  • 151 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Suite, 1 Double Bed

Junior Suite, 1 Double Bed | Down comforters, minibar, in-room safe, desk

Junior Suite, 1 Double Bed

  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed (Comfort Plus)

Comfort Room, 1 Double Bed (Comfort Plus) | Down comforters, minibar, in-room safe, desk

Comfort Room, 1 Double Bed (Comfort Plus)

  • 280 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Best Western Plus Hotel St. Raphael

4-star hotel in Hamburg City Center
A fitness center, a bar/lounge, and self parking are available at this hotel. WiFi in public areas is free. Other amenities include conference space, dry cleaning, and laundry facilities.
Best Western Plus Hotel St. Raphael offers 118 air-conditioned accommodations with minibars and safes. Beds feature down comforters. A pillow menu is available. 42-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus Hotel St. Raphael features a fitness center, a terrace, and multilingual staff. A computer station is located on site and wireless Internet access is complimentary. A bar/lounge is on site where guests can unwind with a drink. This business-friendly hotel also offers gift shops/newsstands, tour/ticket assistance, and a fireplace in the lobby. Onsite parking is available (surcharge), along with a car charging station.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Bar - Onsite bar. Open select days.
Room service (during limited hours) is available.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (EUR 15 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 22 for adults and EUR 11 for children
  • A bar/lounge

Restaurants on site

  • Bar

Things to do

  • Bicycle storage
  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Desk chair
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 11 for children
  • Uncovered self parking fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number Adenauerallee 41, 20097 Hamburg, DE 118 706 406, Hotel St. Raphael Hospiz GmbH, HRB 74 52, 040248200

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Best Western Plus Hotel St. Raphael
Best Western Plus Hotel St. Raphael Hamburg
Best Western Plus St. Raphael
Best Western Plus St. Raphael Hamburg
Best Western St. Raphael
Hamburg Best Western
Best Western St Raphael
Best Plus St Raphael Hamburg
Best Western Plus Hotel St. Raphael Hotel
Best Western Plus Hotel St. Raphael Hamburg
Best Western Plus Hotel St. Raphael Hotel Hamburg

Best Western Plus Hotel St. Raphael Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 495 out of 1003 reviews
Rating 8 - Good. 409 out of 1003 reviews
Rating 6 - Okay. 78 out of 1003 reviews
Rating 4 - Poor. 17 out of 1003 reviews
Rating 2 - Terrible. 4 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

8/10 Good

Martin

Traveled with partner
Hotel was close to train station and subway
Stayed 2 nights in Oct 2024

8/10 Good

Isabelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Practically situated
Good stay - hotel is very well situated between 2 Underground stops which get you directly into city centre, exhibition centre Messehalle and the airport! My room was big and comfortable. Only downside is that at breakfast two days running it felt that they did not replace the cooked food quick enough as I could not get my selection of scrambled eggs.
Stayed 3 nights in Sep 2024

8/10 Good

Alberto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel but unfortunately, not in the best area, the area is somewhat run down, closed business and it attracts shady people.. Excellent breakfast, with ;large choice of foods, attentive staff in the breakfast room and reception. Room was small but quiet. Overall a good hotel despite the location.
Stayed 6 nights in Aug 2024

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and very friendly and helpful staff. Room was small but adequate for a short stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Joaquin

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2024

10/10 Excellent

John

Stayed 1 night in Aug 2024

10/10 Excellent

Marta

Stayed 1 night in Jul 2024

8/10 Good

Michiaki

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Aug 2024

10/10 Excellent

Alexandru

Avoid this location!
Hotel is good but location is not! A lot of homeless people and junkies doing drugs in the middle of the street. I was affraid of walking back to the hotel especially in the evening. I would have chosen a different hotel for sure if people would have been tell this in the reviews. Drugs were a well kept secret and I don t understand why!
Stayed 2 nights in Aug 2024

10/10 Excellent

Michael

Stayed 1 night in Jul 2024

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well located especially for the train station but at night it is seedy
Stayed 1 night in Jul 2024

8/10 Good

Ludmila

Stayed 4 nights in May 2024

10/10 Excellent

WILLIAM, Stoughton

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful
Stayed 4 nights in Apr 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy for Hamburg
Great hotel close to central station. Housekeeping staff were accommodating with our requests. Hotel is handy for Hamburg but the immediate area did feel a bit unsafe. Bed comfortable and clean room. Slightly outdated but overall nice presentation.
Stayed 2 nights in Mar 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Ivory

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I am in Hamburg, I enjoy staying at the Best Western Plus Hotel St. Raphael. It is a wonderful boutique style hotel in the City Center and walking distance to the Main Train Station and all the shops.
Stayed 6 nights in Feb 2024

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and lovely clean and large rooms!!
Stayed 4 nights in Oct 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles in Ordnung!
Stayed 2 nights in Oct 2023

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and good location. .
Comfortable hotel near main train station. It is a bit noisy as sime of the trains run undergrounfmd quite close to the horel. Staff were all friendly and helpful. The only thing we found unhelpful was that there was a set of stairs that you had to carry your luggage up right after you came through the front door.
Stayed 2 nights in Sep 2023

6/10 Okay

Marlene

Business traveler
Liked: Room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Maurice van de

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with friendly and helpfull staff. Short walk to the town centre.
Stayed 2 nights in Sep 2023

10/10 Excellent

Christoph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wir mochten dieses sehr gepflegte Hotel sehr. Super Lage, nicht weit von U und S-Bahn. Das Personal war sehr hilfsbereit, freundlich und professionell. Wir würden dieses Hotel sicherlich nochmal wählen.
Stayed 2 nights in Aug 2023

8/10 Good

anat

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good
Hotel in an old building, old furniture, small rooms, old bathroom. The location of the hotel is wonderful, close to the city center. There is paid car parking
Stayed 1 night in Jul 2023

6/10 Okay

Zeger

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Very small room.
Stayed 2 nights in Jun 2023