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Crowne Plaza Hamburg - City Alster, an IHG Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Hamburg - City Alster, an IHG Hotel

Bar (on property)
Exterior
Exterior
Exterior
Junior Suite, 1 King Bed (Alster View) | Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Gym
    Gym
  • Bar
    Bar
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
  • Pet friendly
    Pet friendly
  • Room service
    Room service

Explore the area

Map
Graumannsweg 10, Hamburg, HH, 22087
  • Alster Lakes
    6 min walk
  • Hamburger Kunsthalle
    18 min walk
  • Moenckebergstrasse
    3 min drive
  • Hamburg (HAM)
    27 min drive

Room options

View all photos for Premium Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed

  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 205 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Alster View)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Alster View)

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • 237 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds

  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Alster View)

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (Alster View)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Family Room)

Premium bedding, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed (Family Room)

  • Sleeps 3
  • 1 King Bed

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About this property

Crowne Plaza Hamburg - City Alster, an IHG Hotel

4-star hotel in Hamburg-Nord
This smoke-free hotel features a restaurant, a 24-hour health club, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, spa services, and 24-hour room service. Housekeeping is available on request.
Crowne Plaza Hamburg - City Alster, an IHG Hotel offers 291 accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services.
Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. Event facilities measuring 5651 square feet (525 square meters) include conference space. This eco-certified hotel also offers a 24-hour health club, spa services, and a vending machine. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in November 2019.

Crowne Plaza Hamburg - City Alster, an IHG Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:30 AM and 11:30 AM.
The Restaurant - This buffet restaurant serves breakfast and lunch.
The Plaza - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 29 per night)
  • Secured, covered self parking on site (EUR 29 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:30 AM to 11:30 AM on weekends; EUR 28.50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • The Plaza
  • The Restaurant

Things to do

  • 24-hour health club
  • Bicycle rentals
  • Billiards/pool table
  • Rowing/canoeing

Family friendly

  • Free crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5,651 square feet of conference space
  • 9 meeting rooms

Outdoors

  • On the waterfront

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Area rugs in room
  • Assistive listening devices
  • Elevator (39 inch wide door)
  • Handrails in stairways (39 inches high)
  • Hardwood flooring in room
  • Sign language-capable staff
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Locally-owned and organized tours and activities
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • City/local tax: EUR 2.14

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 28.50 per person
  • Covered self parking fee: EUR 29 per night
  • Nearby parking fee: EUR 29 per night
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Crowne Plaza Alster
Crowne Plaza Alster Hotel
Crowne Plaza Alster Hotel Hamburg City
Crowne Plaza Hamburg City
Crowne Plaza Hamburg City Alster
Hamburg City Alster
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza
Crowne Plaza Hamburg City Alster Hotel

Crowne Plaza Hamburg - City Alster, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 486 out of 1025 reviews" "
Rating 8 - Good. 431 out of 1025 reviews" "
Rating 6 - Okay. 89 out of 1025 reviews" "
Rating 4 - Poor. 9 out of 1025 reviews" "
Rating 2 - Terrible. 10 out of 1025 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Norbert

Liked: Cleanliness, staff & service, property conditions & facilities
A pleasant and calm hotel at the edge of hopping St. Georg with its dining options and just a few steps to green walls along the Alster. Downtown ist a 25 min walk or short bus ride.
Stayed 4 nights in Aug 2024

10/10 Excellent

Osher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Recommendation 👍
Stayed 1 night in Jul 2024

10/10 Excellent

Tatyana, Orange

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in the center of Hamburg. The property is new, very clean and is in a great location. We greatly enjoyed our stay.
Stayed 2 nights in Jun 2024

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel. The location is brilliant with only a 7 minute walk to the nearest U-Bahn - U3 line which takes you to most places in the city centre. The rooms were very very clean as was the hotel. The breakfast was great with a huge selection of food and drink. The bar area is lovely too. All the staff at the hotel are so helpful. We would definitely stay at this hotel again. Absolutely excellent.
Stayed 3 nights in Jun 2024

10/10 Excellent

Kevin

Stayed 4 nights in May 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great ! Workers are helpful and so nice would definitely stay here again if I come back
Stayed 5 nights in Nov 2023

6/10 Okay

Gulzar Alam

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel with a wrong perception projected in expedia
Nice hotel mainly for business people. But the lo ation shown in the website was deceiving. We oaid extra for Altser Lake view but you can only view part of the Lake at a distance. City center is at a distance and not easy for regular walking.I was surprised to find that in the breakfast room there is a long que as they look for names but not the room number of the guest. Breakfast choice is also very limited. This is not a typical Crown Plaza we stau around the world.
Stayed 3 nights in Nov 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff all friendly, welcoming and helpful. Room and hotel in general was very clean. Short (20min) walk to Hauptbahnhof through St George or 30 mins along the Alster Lake and Binnenalster towards Rathaus.
Stayed 4 nights in May 2023

10/10 Excellent

Andre, Essen

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in May 2023

8/10 Good

Rajiv Bhalchandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Probably needs some modernisation
Stayed 3 nights in Apr 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel.
Nice hotel. Friendly staff. Dining room at breakfast busy and noisy.
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
We had a wonderful stay at the hotel. Everyone in the hotel team was friendly and helpful. The rooms were lovely. The breakfast had plenty of variety, was well stocked and tasty. We would definitely go again.
Stayed 3 nights in Feb 2023

10/10 Excellent

Atef

Stayed 2 nights in Dec 2022

10/10 Excellent

Leslie

Stayed 4 nights in Jan 2023

10/10 Excellent

Robert, Annandale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A short walk away from a main street with plenty of dining options, grocery store, drug store, and other businesses. Nestled on the edge of a quiet residence area, and about a 20 minute tax ride form the airport. Hotel staff speak excellent English.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Just a short distance from town center. Good restaurant (Sagner's) a block away. Plus one is the hotel with friendly staff. Didn't try the hotel's food. Friendly and attentive staff. Clean room with eager cleaning staff. I always tip the cleaning staff something. They're crucial. Small and friendly and english speaker friendly corner store down the block for essentials. Would absolutely recommend and stay again if I return. Only deficiency i found was no ATM. Coming from the US where they're everywhere, they're harder to find in Germany/ Hamburg. Not a deal breaker.
Stayed 3 nights in Nov 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great staff. Clean rooms.
Wow. Great location. Nice rooms. Great staff. The breakfast was great. It is a nice place to stay. We were able to walk everywhere we needed to go. The staff was really nice. The bathrooms were great. Clean rooms and nice hotel.
Stayed 4 nights in Oct 2022

10/10 Excellent

John Carlo I

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Virginia

Stayed 6 nights in Sep 2022

6/10 Okay

Leslie

Stayed 6 nights in Aug 2022

10/10 Excellent

Mizuki

Stayed 2 nights in Aug 2022

8/10 Good

Kamin

Business traveler
Liked: Cleanliness, staff & service, amenities
Generally a nice place
Stayed 2 nights in Jun 2022

10/10 Excellent

Matthew, Bristol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

Zeke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 3 nights in Apr 2022

10/10 Excellent

James

Stayed 1 night in Feb 2022