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ibis Hamburg Alster Centrum

2.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for ibis Hamburg Alster Centrum

Exterior
Exterior
Lobby
Hypo-allergenic bedding, desk, soundproofing, iron/ironing board
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Parking available
  • Breakfast available
  • 24/7 front desk
  • Laundry
  • Pet friendly
  • Air conditioning

Explore the area

Map
Holzdamm 4-12 & 16, Hamburg, HH, 20099
  • Hamburger Kunsthalle
    ‪5 min walk‬
  • Moenckebergstrasse
    ‪9 min walk‬
  • Jungfernstieg
    ‪12 min walk‬
  • Hamburg (HAM)
    ‪26 min drive‬

Room options

View all photos for Double Room, 1 Double Bed (New Sleep Easy Concept)

Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Double Room, 1 Double Bed (New Sleep Easy Concept)

  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 1 Double Bed with Sofa bed

  • 183 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Room, 2 Twin Beds

Hypo-allergenic bedding, desk, soundproofing, iron/ironing board

Room, 2 Twin Beds

  • 194 sq ft
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

IntercityHotel Hamburg Hauptbahnhof

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.2 out of 5, Very Good, (1002)
The price is $97
per night
$103 total
includes taxes & fees
Jan 26 - Jan 27
IntercityHotel Hamburg Hauptbahnhof

About this property

ibis Hamburg Alster Centrum

Hamburg hotel connected to a shopping center in Hamburg City Center
This smoke-free hotel features self parking, dry cleaning, and a 24-hour front desk. WiFi in public areas is free. Other amenities include a front-desk safe. Housekeeping is available on request.
Ibis Hamburg Alster Centrum offers 165 accommodations with hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Ibis Hamburg Alster Centrum features dry cleaning/laundry services, a front-desk safe, and an elevator. Public areas are equipped with complimentary wireless Internet access. Parking is available onsite for a surcharge.

Ibis Hamburg Alster Centrum is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 20 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 19 per person

Things to do

  • Bicycle rentals

Family friendly

  • Free crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • On a river

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator (35 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (32 inches high)

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 16 per pet, per night
Service animals are welcome, and are exempt from fees
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 19 per person
  • Self parking fee: EUR 20 per day
  • Pet fee: EUR 16 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The photos in this description reflect the brand standard and are provided for illustrative purposes only
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 2 stars.

Property is also known as

ibis Alster Centrum
ibis Alster Centrum Hotel
ibis Alster Centrum Hotel Hamburg
ibis Hamburg Alster Centrum
ibis Hamburg Alster Centrum Hotel
Ibis Hamburg Alster Hotel Hamburg
ibis Hamburg Alster Centrum Hotel
ibis Hamburg Alster Centrum Hamburg
ibis Hamburg Alster Centrum Hotel Hamburg

ibis Hamburg Alster Centrum Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 208 out of 754 reviews" "
Rating 8 - Good. 370 out of 754 reviews" "
Rating 6 - Okay. 131 out of 754 reviews" "
Rating 4 - Poor. 35 out of 754 reviews" "
Rating 2 - Terrible. 10 out of 754 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

CYNTHIA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
No bells and whistles but a confortable stay. Very close to river, train station and city center.
Stayed 3 nights in Sep 2024

6/10 Okay

BURCIN, ANKARA

Business traveler
Liked: Cleanliness, staff & service
I wish there was a safe in the room. Other than that very friendly staff, very clean room, great sheets on the bed.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

8/10 Good

Barry

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location for the property was excellent, easy to get to from the train station (HBF), and there were many good bars/restaurants within minutes walk. The area was quiet too. The elevator was sporadic. Also a few times the doors from the stairs were open/accessible to anyone.
Stayed 4 nights in Jun 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Fatih

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Özellikle otelde ki receptionist hanımefendi çok ilgili alakalı idi
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for a short stay in Hamburg
This is the first place I'd recommend if you have a short stay in Hamburg and really just need a place to sleep. It's a great location (less than 5 minutes from the train station, and right across the street from the lake). The rooms are small but clean, we didn't have any noise from inside or outside the hotel, and service was helpful and friendly. Great option at a decent price.
Stayed 2 nights in Jun 2024

8/10 Good

Susannah

Liked: Cleanliness, staff & service
I liked everything about the place, except for the fact that the air conditioning did not work.
Stayed 1 night in May 2024

4/10 Poor

David

Stayed 3 nights in Apr 2024

8/10 Good

Asteria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2024

6/10 Okay

DAVID

Disliked: Property conditions & facilities
Does what it does on the tin.Rooms at the back level 5 near the lift are very noisy at night.You hear the lift then when that stops you hear the trains on the track at the rear. Staff very good when we asked to change rooms and there was no problem in doing so.
Stayed 4 nights in Mar 2024

8/10 Good

Philip Glenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Tatia

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Not clean
The elevators were broken. We were given a dirty room, and had to navigate back to the front desk. Front desk acted like it was an inconvenience to find us a clean unused room. I did not want to shower, the towels were stained. The beds and pillows are like rocks. The room was small, and warm in a great location. Parking is easy!
Stayed 1 night in Jan 2024

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that is quite close to the station, shops and restaurants. Bed was comfortable, bathroom spotless and it was a nice stay. Only problem is that you can hear the trains at night, but it is not too bad!
Stayed 3 nights in Jan 2024

6/10 Okay

W A

Liked: Cleanliness, property conditions & facilities
Too noisey from railway.
A lot of noise from the railway interrupted sleep on both nights. No tea or coffee making facilities in the room, a basic standard for any reasonable hotel.
Stayed 2 nights in Dec 2023

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I nice, basic, hotel very close to the city centre.
Stayed 3 nights in Dec 2023

8/10 Good

SANDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Reasonably priced. Good breakfast. Great staff!
Stayed 2 nights in Nov 2023

10/10 Excellent

Francis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attended a conference in Hamburg the location of the hotel was centrally located and easy to get around.
Stayed 8 nights in Oct 2023

8/10 Good

Hyun Jung

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Gilda, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent breakfast !!!! Recommended!!!
Stayed 1 night in Sep 2023

10/10 Excellent

Darren, Burlington

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's great
Stayed 1 night in Aug 2023

6/10 Okay

martin

Liked: Property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

4/10 Poor

Robert

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Some staff were helpful. Good breakfast. Several staff were rude and not helpful. No air conditioning for first three night and window opened to very noisy (all hours) train station. No ice machine and TV did not work.
Stayed 8 nights in Jul 2023