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ibis Hamburg City

3.0 star property

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Photo gallery for ibis Hamburg City

Terrace/patio
Front of property
Exterior
Exterior
Dinner served, Regional cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Parking available
  • 24/7 front desk
  • Breakfast available
  • Pet friendly

Explore the area

Map
Amsinckstr. 3, Hamburg, HH, 20097
  • Moenckebergstrasse
    ‪8 min walk‬
  • Hamburger Kunsthalle
    ‪11 min walk‬
  • Mehr!-Theater am Großmarkt
    ‪16 min walk‬
  • Hamburg (HAM)
    ‪30 min drive‬

Room options

View all photos for Room, 1 Double Bed (New Sleep Easy Concept)

Room, 1 Double Bed (New Sleep Easy Concept) | Hypo-allergenic bedding, in-room safe, blackout drapes, soundproofing

Room, 1 Double Bed (New Sleep Easy Concept)

  • 172 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

Standard Suite, 2 Double Beds, Connecting Rooms (Family)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, blackout drapes, soundproofing

Standard Room, 1 Double Bed with Sofa bed

  • 194 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Room, 2 Twin Beds

Hypo-allergenic bedding, in-room safe, blackout drapes, soundproofing

Room, 2 Twin Beds

  • 172 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Exterior

Prize by Radisson, Hamburg City

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very Good, (746)
The price is $73
per night
$78 total
includes taxes & fees
Mar 6 - Mar 7
Prize by Radisson, Hamburg City

About this property

ibis Hamburg City

3-star hotel in Hamburg-Mitte
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include self parking, a business center, and a 24-hour front desk. Housekeeping is available on request.
Ibis Hamburg City offers 252 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions are featured in guestrooms. This Hamburg hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center.

Wireless Internet access is complimentary. This eco-certified hotel also offers a terrace, a garden, and a front-desk safe. Parking is available onsite for a surcharge.

Ibis Hamburg City is a smoke-free property.

Buffet breakfasts are available for a surcharge between 6:30 AM and 10:00 AM on weekdays.
Onsite venue - This restaurant specializes in Regional cuisine and serves dinner only.
Onsite venue #2 - This bar serves light fare only. Open 24 hours.
Room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 19 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 19 for adults and EUR 9.50 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Shopping mall

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (35 inch wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (37 inches high)
  • Wheelchair-accessible restaurant

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 16 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 19.00 for adults and EUR 9.50 for children
  • Self parking fee: EUR 19 per night
  • Pet fee: EUR 16 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 stars.

Property is also known as

Ibis Hamburg City
Ibis Hotel Hamburg City
Accor Hamburg Alster
Ibis Hamburg Alster Hotel Hamburg
ibis Hamburg City Hotel
ibis Hamburg City Hotel
ibis Hamburg City Hamburg
ibis Hamburg City Hotel Hamburg

ibis Hamburg City Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 307 out of 976 reviews
Rating 8 - Good. 526 out of 976 reviews
Rating 6 - Okay. 119 out of 976 reviews
Rating 4 - Poor. 14 out of 976 reviews
Rating 2 - Terrible. 10 out of 976 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for work, very friendly staff.
Great service, very helpful and friendly staff. Great location for the Messe and HBF, I would visit again for work. The mattress was good but not excellent.
Stayed 2 nights in Oct 2024

8/10 Good

WAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a lovely stay, but just a couple of small suggestions: it would be great to have a kettle in the room for convenience, as going down to reception for hot water/tea was a bit of a hassle. Also, the hair dryer being fixed in the bathroom made it tricky when someone was using the shower.
Stayed 3 nights in Oct 2024

6/10 Okay

Cynthia

Traveled with family
Overall, this is an average hotel. However, they need to upgrade their beds. We woke up with stiff, sore backs and bodies from the uncomfortable beds.
Stayed 3 nights in Jul 2024

8/10 Good

Horst

Liked: Cleanliness, staff & service, property conditions & facilities
It would be excellent if the hotel had an chatle between airport and station.
Stayed 1 night in Jul 2024

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is great, very good location and breakfast.
Stayed 2 nights in Jul 2024

10/10 Excellent

Neil

Stayed 1 night in Jul 2024

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Vincent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern hotel within walking distance of the main train station and a short walk to the old section and Hafen City on the water.
Stayed 1 night in Mar 2024

8/10 Good

Katherine

Liked: Property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

6/10 Okay

Neil

Liked: Staff & service, room comfort
For 3 star was very basic with mice thrown in free
Although it was January and cold outside the room was far too hot even with the window open....then the traffic noise is immensely loud! Air con turned low didnt work either. Only one pillow for each person and no extras in the room so had to ask. No tea / coffee facilities in the room like basic UK hotels always provide. Wasn't great to see mice running between the restaurant area and lobby either at least two on two different occasions, took a video and told reception but they didn't seem that interested. Wont let me upload photos on here.
Stayed 3 nights in Jan 2024

6/10 Okay

Alhassan

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Alan

Stayed 3 nights in Aug 2023

4/10 Poor

Jason

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Was expecting best quality for the price . No coffee or refri on the room. No good info about tourism on the living room. No recognizing hotels.com gold status etc
Stayed 3 nights in Jul 2023

4/10 Poor

Siavash

Disliked: Staff & service, property conditions & facilities, room comfort
Too cheap to be good
- The room did not have a proper bed, it was a hard thin layer that looked more like a blanket. - The staff does not speak English well and have a very bad attitude towards the foreigners, specially from the US - It is overcrowded and small as a lot of people travel on budget. - The location is a bit odd as you have to pass under a bridge or take your luggages up and down the stairs for shortcut - There were a lot of construction and new development around that wasn't open and made this place look like a ghetto
Stayed 2 nights in Jul 2023

8/10 Good

Trinidad

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice, modern and clean. It was too bad that you couldn’t get anything at the cafe after breakfast was finished.
Stayed 3 nights in Jun 2023

8/10 Good

Myriam

Stayed 1 night in May 2023

8/10 Good

Annabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

6/10 Okay

Craig

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst pillow ever experienced in a hotel in 30 years.
Stayed 2 nights in Mar 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Noha

Traveled with group
Disliked: Room comfort
Overall is ok yet air conditioning was too loud that I didn’t manage sleeping all night
Stayed 2 nights in Aug 2022

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel was difficult to find from the train station at first, but I learned my way. The location is good. The mattress was the worst of any of my 5 hotels in Germany. It was quite thin, more like a futon over a base. My back ached each morning. I did not like this.
Stayed 2 nights in May 2022

8/10 Good

Henry

Liked: Cleanliness
Stayed 4 nights in Mar 2022