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Motel One Hamburg - Alster

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December 2024
January 2025

Photo gallery for Motel One Hamburg - Alster

Egyptian cotton sheets, premium bedding, desk, blackout drapes
Bar (on property)
Bar (on property)
Reception
Bar (on property)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Pet friendly
    Pet friendly
  • Housekeeping
    Housekeeping

Explore the area

Map
Steindamm 102, Hamburg, HH, 20099
  • Moenckebergstrasse
    14 min walk
  • Hamburger Kunsthalle
    16 min walk
  • Jungfernstieg
    3 min drive
  • Hamburg (HAM)
    22 min drive

Room options

View all photos for Standard Room, 1 Queen Bed

Egyptian cotton sheets, premium bedding, desk, blackout drapes

Standard Room, 1 Queen Bed

  • 171.9 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room (queen size or king size bed and view)

Egyptian cotton sheets, premium bedding, desk, blackout drapes

Comfort Room (queen size or king size bed and view)

  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Standard Room, 1 King Bed

Egyptian cotton sheets, premium bedding, desk, blackout drapes

Standard Room, 1 King Bed

  • 171.9 sq ft
  • Sleeps 2
  • 1 King Bed

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The price is $418
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$447 total
includes taxes & fees
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About this property

Motel One Hamburg - Alster

Hotel in Hamburg-Mitte
A bar/lounge, a snack bar/deli, and self parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk and multilingual staff are onsite.
Motel One Hamburg - Alster offers 460 accommodations with hair dryers and blackout drapes/curtains. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. This Hamburg hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This eco-certified hotel also offers a terrace, multilingual staff, and an elevator. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Motel One Hamburg - Alster is a smoke-free property.

Continental breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered self parking on site (EUR 20 per day)
  • Limited onsite parking

Food and drink

  • Continental breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 16.90 to 17.90 per person
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Bicycle rentals

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 19 floors
  • Built in 2010
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 6 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately EUR 16.90 to 17.90 for adults, and EUR 0 to 17.90 for children
  • Covered self parking fee: EUR 20.00 per day
  • Pet fee: EUR 15.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Motel One Hamburg-Alster
Motel One Hotel Hamburg-Alster
Motel 1 Hamburg Alster
Motel One Hamburg Alster Hotel Hamburg
Motel One Hamburg-Alster Hotel
Motel One Hamburg Alster
Motel One Hamburg Alster
One Hamburg Alster Hamburg
Motel One Hamburg - Alster Hotel
Motel One Hamburg - Alster Hamburg
Motel One Hamburg - Alster Hotel Hamburg

Motel One Hamburg - Alster Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 377 out of 760 reviews" "
Rating 8 - Good. 323 out of 760 reviews" "
Rating 6 - Okay. 43 out of 760 reviews" "
Rating 4 - Poor. 12 out of 760 reviews" "
Rating 2 - Terrible. 5 out of 760 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Janmesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

2/10 Terrible

Alexander

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

8/10 Good

Richard

Stayed 4 nights in Jul 2024

6/10 Okay

Edgar

Stayed 1 night in Jun 2024

8/10 Good

malcolm

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hamburg hotel
It was Ok, room too hot.
Stayed 1 night in Feb 2024

8/10 Good

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

6/10 Okay

Alirteza

Liked: Cleanliness, staff & service
I stayed one night and it was a comfortable stay. Here are the pros and cons for me: Pros: -The gentleman at reception was polite and very efficient. As the room was vacant he offered me a much earlier check in which was very useful as I had arrived early. -Hotel and the room were very clean. -It is located very close to a metro station, the area is fairly decent and not far from the city centre. It was a cold winter day. The room was quiet. Cons: There is no coffee/tea making facility in the room, which is a standard everywhere I have stayed before. I did not see any bins in the room and had to use the toilet bin for my rubbish. The room did not have a wardrobe. There was a basic rack however. I expect the above basic room facilities of a hotel in this class. Will I stay again? Only if I have to and found no better options.
Stayed 1 night in Jan 2024

10/10 Excellent

JINHUA

Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Fidel at the desk was very helpful and atttentive..infact all staff were very accomodating and friendly..very beautiful clran modern hotel..glad i stayed here
Stayed 3 nights in Jul 2023

10/10 Excellent

Menggang

Liked: Staff & service, property conditions & facilities
quiet and convenient
Stayed 2 nights in Jul 2022

10/10 Excellent

michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
very clean modern hotel and only 50 meters from train stop well run and provided a good place to stay. not in heart of city but only 5-10 mins by u Bahn which is very cheap to get around
Stayed 2 nights in Jun 2022

10/10 Excellent

Robert

Business traveler
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

ALANA CAROLINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

8/10 Good

Kraig, Orlando

Liked: Cleanliness, staff & service
The rooms are small but efficient and clean. The bar is trendy but understaffed for the numbers of patrons at least nights I was there. They were slow in serving. But overall a good location.
Stayed 3 nights in Oct 2021

8/10 Good

OLEG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean compact budget hotel. Good location 9 minutes by foot from central train station. Friendly staff
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great location
Great hotel in a great location. Easy access to the underground. Breakfast was delicious and well-priced. Parking on-site made arrival and departure easy.
Stayed 2 nights in Aug 2021

6/10 Okay

Goran

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Under my motel one expectation.
Only stayed overnight. The motel one standard is very high as usual. and it is not the first time i was using them. I was bit dissapointed that I called 2 times in space of 15 min. before arrival to hear about parking in the area and nobody answered, although there were 5 people at the front desk. Arrived late and check in took some time due to training of new employee. There are more then 15 floors of this motel one, but somehow we got the smallest room possible.(maybe ever for a double room). Not the greatest motel one stay but you cant be lucky every time.
Stayed 1 night in Jan 2020

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Lackluster stay
The hotel asked of we wanted to add breakfast to our stay which we did and then made us pay separately for it. The breakfast was very lacklustre, cereal and sandwich makings. The room was extremely tiny with very little room to walk or sit in. There was no phone available even at the front desk for local calls and there was no printer available either. No vending machines bit the bar was open 24hrs with very overpriced food and drinks.
Stayed 3 nights in Aug 2019

8/10 Good

Stinne

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Make sure you pay in euro
I liked the hotel, but had to pay 21 euro extra using my credit card because the receptionist asked if I wanted to pay in my own currency and I thought why not, it would be easiere to calculate with. She did however not tell me that it would cost 21 euro extra in a virtual "currency exchange". When I found out I asked them to return the purchase since I hadn't been told this would happen. This was apparantly not possible., which of course is complete rubbish. 21 euro right out the window... The neighborhood is basicly only with Muslim stores. It was a bit like China town just with muslims.. we found a great Turkish restaurant though with great meats (but no beer, since it was muslim) The room was good and the beds very comfortable. The breakfast buffet was okay, but there were only bread and cereal. I expected some scrambled eggs and bacon or other hot dishes. Overall it was ok, but I wont be returning to that particular hotel.
Stayed 1 night in Apr 2019

6/10 Okay

Ross

Good hotel
Quiet and comfortable
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Price in good relationship to offer
+ Bio-certified Joghurt, butter and milk @breakfast + several supermarket and pharmacy in the surrounding area + directly @ bus and U-Bahn station - Very small room, very small bathroom - No fresh fruits, only canned fruit salad @breakfast - no electric water heater - Bed too smooth for me
Stayed 3 nights in Mar 2019

8/10 Good

kerem

Liked: Cleanliness, property conditions & facilities
Good value but improvements needed
Quality hotel but can be better such as fridge and small wardrobe needed in the room
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to city centre. Walked from train station but much easier to get the underground.
Stayed 1 night in Jul 2018