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Holiday Inn Express Hamilton Upper James by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hamilton Upper James by IHG

Exterior
Point of interest
Free daily buffet breakfast
Point of interest
1 bedroom, in-room safe, iron/ironing board, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Pet friendly
  • 24/7 front desk
  • Free WiFi
  • Air conditioning
$142
includes taxes & fees
Aug 31 - Sep 1

Explore the area

View in a map
1276 Upper James St, Hamilton, ON, L9C 3B3
  • Mohawk College
    ‪3 min drive‬
  • TD Coliseum
    ‪8 min drive‬
  • McMaster University
    ‪8 min drive‬
  • Hamilton, ON (YHM-John C. Munro Hamilton Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room

1 bedroom, in-room safe, iron/ironing board, free WiFi

Standard Room

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub) | Bathroom | Towels

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

9.8 out of 10
Exceptional
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub) | 1 bedroom, in-room safe, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Mobility, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(20 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Room amenity

Standard Room, 2 Queen Beds

10.0 out of 10
Exceptional
(14 reviews)
  • Sleeps 4
  • 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Express Hamilton Upper James by IHG

Hotel in Kernighan
A 24-hour front desk, free breakfast, and free self parking are available at this smoke-free hotel. WiFi in public areas is free.
Holiday Inn Express Hamilton Upper James by IHG offers 105 accommodations with safes and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access.
A complimentary breakfast is offered each morning. Public areas are equipped with complimentary wireless Internet access. Onsite self parking is complimentary.

Holiday Inn Express Hamilton Upper James by IHG is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Conveniences

  • 24-hour front desk

More

  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Towels provided

Entertainment

  • 55-inch flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 25 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 75 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: CAD 25 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted

Property is also known as

Holiday Inn Express Hamilton Upper James by IHG Hotel
Holiday Inn Express Hamilton Upper James an IHG Hotel
Holiday Inn Express Hamilton Upper James by IHG Hamilton
Holiday Inn Express Hamilton Upper James by IHG Hotel Hamilton

Holiday Inn Express Hamilton Upper James by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 164 out of 243 reviews
Rating 8 - Good. 46 out of 243 reviews
Rating 6 - Okay. 12 out of 243 reviews
Rating 4 - Poor. 9 out of 243 reviews
Rating 2 - Terrible. 12 out of 243 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean
Stayed 1 night in May 2025

4/10 Poor

Jeovanny

Traveled with family and small children
Disliked: Amenities
The hotel itself is clean like any other holidays inn. First day I was there, my family and I were getting ready to go out and the fire alarm went off. My wife and I had to run out of the building with our 3 toddlers. one of the elevators wasn't working properly, The bathroom door lock was not working. Its a new building so there are lots of small issues they need to fix. there is no pool. I think so many little things happened that we don't think its worth paying $200 a night. Would not be coming back to this hotel
Stayed 2 nights in May 2025

2/10 Terrible

Angel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful experience. Someone from their call center told me over the phone that I could pay the incidental deposit with my debit card, but when I arrived, the story changed. I was met by a very rude staff member who didn’t try to understand the issue or take responsibility for the mistake. All they did was repeat their policy over and over, instead of acknowledging that the problem started with their own team. I wasn’t looking for an argument—I needed a solution. Because of their misinformation, I was left without a place to stay. It was unacceptable and poorly handled.
Stayed 1 night in May 2025

10/10 Excellent

Bonnie, Thorold

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked 13 rooms for a woman's conference and everything went so smoothly. HIE was amazing to deal with
Stayed 1 night in May 2025

10/10 Excellent

Kathryn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great pillows and linen on beds.
Stayed 4 nights in May 2025

10/10 Excellent

Reynold

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accessibility

Accessibility. Wife is in wheelchair. Bathroom needs to have counter lower Bathing-tub, needs to have a plastic chair in bathroom for bathtub Beds- are too high to transfer- lower frame Carpets in room. Extremely taxing to roll a wheelchair on carpet This was our experience at the hotel however many hotels not only Holiday Inn have the same experience Idea, use someone im a wheelchair to help you with your accessibility standard when designing a room
Stayed 2 nights in May 2025

8/10 Good

Melissa

Stayed 5 nights in May 2025

4/10 Poor

Tracey

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I received misinformation from the staff all the three times I called the hotel to confirm reservation, because I wanted everything to go smoothly. Unfortunately, my guest had to wait for more than 30 minutes to get checked in. Our guests were elderly and were staying there for a week but I was not at all impressed with the service, it lacked the quality service we expected
Stayed 8 nights in Apr 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Great location (proximity to airport).
Stayed 1 night in May 2025

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice new hotel
Stayed 1 night in May 2025

8/10 Good

Ernie

Very nice place, good breakfast. Clean room. A couple of extra towels would be nice. Over all i would recommend this hotel.
Stayed 1 night in May 2025

10/10 Excellent

Ashley

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and brand new. Highly recommend!
Stayed 3 nights in May 2025

10/10 Excellent

Jeannine, Wasaga Beach

Traveled with partner
Liked: Amenities
Very comfortable and clean.
Stayed 1 night in May 2025

8/10 Good

Janet

Stayed 1 night in May 2025

10/10 Excellent

Melodie

Stayed 1 night in May 2025

10/10 Excellent

Feliciana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Judy

Disliked: Staff & service, property conditions & facilities
At first impression we thought the hotel and room were very nice. In appearance, they were. However, once checked in and in our room we had issues that were not resolved even with asking the Front Desk clerk for help. The blinds on the large window are supposed to close with a remote. They did not work, even when front desk clerk tried. This meant our room was lit up from street and business sogn lights all night. The toulet paper holder holds 2 rolls but it kept flipping over and almost off the wall. Broken. The breakfast was not very good. Pancakes were a gummy texture. Apples had rotten spots on them. Muffin very dry. Scrambled eggs cold. The boiled egg in fridge was very good and coffee was good.
Stayed 1 night in May 2025

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are comfy but parking is a bit of a challenge
Stayed 1 night in May 2025

10/10 Excellent

Leanne, Collingwood

Stayed 1 night in Apr 2025

10/10 Excellent

Leanne, Collingwood

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel!
Stayed 2 nights in Apr 2025

2/10 Terrible

Steve

Stayed 1 night in Apr 2025

4/10 Poor

Linda

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Did not realize cost of stay was in U.S dollars. I have an Expedia app and didn’t realize it wasn’t Canadian. The staf was quite rude at the front desk when I questioned the cost. I guess it was my error, but the person told me that because I used a service provider there was going to be an additional charge. Also, coming in on a Saturday, I was not aware that there would be no cleaning service in the room I.e. towels, bed making , coffee supplies, cups, creamer etc. We were equipped with 2 styrofoam cups. Three Kerrigan pods and 2 packets of non dairy creamer for a 2 day stay. I can make my own bed and realize that changing sheets every day may environmentally unfriendly, but I feel the cost was exorbitant for what we received.
Stayed 2 nights in Apr 2025

10/10 Excellent

Leslee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is fairly new and very clean. Staff very pleasant and helpful. Included breakfast very delicious with hot and cold options. Rooms were clean with all required amenities.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jonathan B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly

Beautiful new building. Very friendly and helpful front desk service.
Stayed 1 night in Apr 2025