8/10 Good
Sonja, Belleville
May 28, 2025
Liked: Cleanliness, staff & service, property conditions & facilities
They are currently upgrading the hotel, which is good, but I wish we had known this at the time of booking. We were dealing with an individual in a wheelchair, and the one elevator on property was serving a dual purpose of serving guests, and construction workers. The hotel was very helpful though, and would get the elevator to you asap if it was being blocked off for the construction, however, it would have been made aware of this situation prior to booking. The room was newly redone, spacious, and clean. There was a lot of noise from highway traffic, and off ramp though, even wearing earplugs. My room was also very cold. I had to put the thermostat up to 24.5, and the air conditioning still continuously came on. The person I was travelling with was on the floor below, and the temperature was set at 21.5, and it was comfortable. All in all though, it was great for our purposes, and once the construction is done it will be fine. The staff went above and beyond to assist us with any of our needs, and were very kind
Sonja
Stayed 3 nights in May 2025