4/10 Poor
Arthur
Traveled with partner
Jul 1, 2025
Disliked: Amenities
Upon check in, i was notifed that the 1 bedroom king that i had reserved was not available due to previous clients extending thier stay. My room category was bummped down to thier basic room with a queen beed and desk. Disnt even have the couch. They tried to spin it that seeing we didnt get what we booked we would only be charged the rate for the lesser room. Well i would hope so. They also threw in a 12 dollar bottlenof wine. Feel like it was a bait and switch. They dmsaud they did try and calm me. Well yes they did, 2 hours before our arrival when we were allready just about to the city. Kind of late to make alternitive arrangments. Didnt even leave a message when they called. Second day room cards stopped working. Had to leave my car and wife at the entrance to the parking garage to gonin and have the cards looked at. The desk staff reporgrammed them, went back tk my car and low and behold, they still didnt work. Had to trek back to the desk once again to get new cards. Bed was uncomfortable, duvet kept comming apart. The last factor that made our stay bad was the fact of the homeless, and drug adicts all around the hotel. I know this partnis not thier fault but still dis not make the stay very enjoyable. We ended up calli g our trip short and left with out staying the second night.
Arthur
Stayed 2 nights in Jun 2025