8/10 Good
Verified traveler
Dec 4, 2024
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The location is convenient, and the pricing is above average for the season.
Overall, my experience was mediocre. The situation with the lock significantly detracted from my stay.
I checked in late, having called ahead, and the initial process went smoothly. However, upon opening my door, the lock fell to the ground, leaving the door unsecured for the night. While the area appeared safe, this was understandably concerning.
I informed the reception desk about the issue, and they promptly sent someone to assess the problem during the day. Additionally, the receptionist offered a broom as a temporary solution to keep the door closed, which I appreciated. To mitigate any risks, I left all my belongings in the car while the room remained unlocked. A staff member came to inspect the situation and assured me that a technician would arrive within the next 30 minutes to replace the lock. Although I had prior commitments, I waited for 45 minutes before returning my belongings to the car and notifying reception that I was attending an event, but someone should still arrive to address the issue.
Upon my return, the lock had not been repaired, and I had not received the broom or any alternative means to secure the door, leaving me feeling vulnerable during my stay.
It seems that this may be a recurring issue for the hotel, particularly with the suite I occupied, as evidenced by the numerous broken lock remnants still attached to the door.
Verified traveler
Stayed 2 nights in Nov 2024