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Flyzoo Hotel - Alibaba

4.5 star property

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February 2025

Photo gallery for Flyzoo Hotel - Alibaba

Hollywood Deluxe with Balcony | Blackout drapes, soundproofing, iron/ironing board, free WiFi
Lobby
Exterior
Lobby
Restaurant

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Gym
  • Room service
  • Parking available
  • Air conditioning
  • Breakfast available

Explore the area

Map
Wenyixi Road / Jucheng Road, Yuhang District, Hangzhou, Zhejiang, 311121
  • Hangzhou Tower Shopping Mall
    11 min walk
  • 浙话艺术剧院
    10 min walk
  • Wulin Square Station
    7 min walk
  • Hangzhou (HGH-Xiaoshan Intl.)
    38 min drive

Room options

View all photos for Hollywood Deluxe King

Blackout drapes, soundproofing, iron/ironing board, free WiFi

Hollywood Deluxe King

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand King

Blackout drapes, soundproofing, iron/ironing board, free WiFi

Grand King

  • 280 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Hollywood Deluxe Twin

Blackout drapes, soundproofing, iron/ironing board, free WiFi

Hollywood Deluxe Twin

  • 388 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Hollywood Deluxe with Balcony

Hollywood Deluxe with Balcony | Terrace/patio

Hollywood Deluxe with Balcony

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Deluxe Suite | Blackout drapes, soundproofing, iron/ironing board, free WiFi

Deluxe Suite

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite | Blackout drapes, soundproofing, iron/ironing board, free WiFi

Luxury Suite

  • 667 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Blackout drapes, soundproofing, iron/ironing board, free WiFi

Executive Twin Room

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Premier Room, 1 Bedroom

Premier Room, 1 Bedroom | Blackout drapes, soundproofing, iron/ironing board, free WiFi

Premier Room, 1 Bedroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Blackout drapes, soundproofing, iron/ironing board, free WiFi

Executive Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

UrCove by Hyatt Hangzhou Westlake

Free WiFi
Restaurant
Air conditioning
Gym
4.4 out of 5, Excellent, (40)
The price is $52
per night
$60 total
includes taxes & fees
Jan 8 - Jan 9
UrCove by Hyatt Hangzhou Westlake

About this property

Flyzoo Hotel - Alibaba

4.5-star Hangzhou hotel, connected to a shopping center in Gongshu
3 restaurants, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, self parking, and dry cleaning.
Flyzoo Hotel - Alibaba offers 289 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Televisions come with cable channels.

Bathrooms include slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary. 2 meeting rooms are available. This luxury hotel also offers a 24-hour fitness center, a terrace, and a vending machine. Parking is available onsite for a surcharge.

Flyzoo Hotel - Alibaba is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Flyzoo Hotel - Alibaba has 3 restaurants on site.
Room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (CNY 60 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 98 for adults and CNY 49 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • 24-hour gym
  • Shopping mall

Family friendly

  • Children's toys
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • 2 meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 1000.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 98 for adults and CNY 49 for children
  • Self parking fee: CNY 60 per night (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Flyzoo Hotel Alibaba
Flyzoo Hotel - Alibaba Hotel
Flyzoo Hotel - Alibaba Hangzhou
Flyzoo Hotel - Alibaba Hotel Hangzhou

Flyzoo Hotel - Alibaba Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 18 out of 28 reviews" "
Rating 8 - Good. 7 out of 28 reviews" "
Rating 6 - Okay. 1 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 1 out of 28 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Tuan Keong

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean, facilities and amenities are modern and advance, although not state of the art yet. Staff are friendly. Had difficulty getting to the hotel from the airport as the taxi driver has not heard about the hotel and we spent almost half an hour looking up the directions for him. We could not find any contact number to call the hotel from the website. There’s a wide variety of cafes and eateries, however, most of them only opens at 10am. We could only find 3 open before 10am
Stayed 1 night in Jun 2023

10/10 Excellent

shuou

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

shuou

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Hangzhou after changing 3-4 different hotels
Stayed 1 night in May 2023

10/10 Excellent

FJ

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Nice room. Very good breakfast. Very clean. Will definitely stay there again.
Stayed 3 nights in Apr 2023

8/10 Good

SZE YIN SIDNEY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the design, cleanliness, and location
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Interesting concept, but still experimental
If you are not Chinese citizen or long-term resident, you don't get to enjoy much. Self-checkin is only for guests with a Cinese ID card, so foreigners need to br checkedbin manually, and they do not even have a piece of paper to give you for the room # or wifi pass. If you are a foreigner, again, you don't get to use Alipay, so you cannot use vending mac/ine, you cannot order roomservice etc. I don't speak Chinese, and the smart speaker in the room only understand Cinese. Face recognition key was convenient, but nothing notable. Nowadays, the China government is restricting foreigners w/o Cinese bank account to use mobile paymebt apps, so this place is not for visitors. Self check in was more efficient at CitizenM than here. Without Alipay, again, you don't get to enjoy the nearby shopping mall either. Besides those, breakfast was very very good.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Gan Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond robotic. Great!
Amazing stay ( 22/8/2019) to explore the technology and the comfort level is beyond and above the similar ranking hotel. I want to praise the lady officer who helped me to search & book restaurant in Hangzhou city, ordered the taxi service to send us there, even monitored the restaurant booking status and willing to update me via her WeChat. Obviously, it’s not a robotic environment when you need human touch. The officers ( including one more senior gentleman, her superior, I guess) were there to assist to meet my needs, it’s beyond their hotel provision but they gave me the good impression about the hospitality and feel good. Thanks you, you know who you are.
Stayed 1 night in Aug 2019

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The robot for coffee and cocktail is cool.
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean, high tech and comfort. Beside hotel have mall and supermarket.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AI experience is refteshing! The tutorial of how to use the facility is in Chinese. Those who do not soeak the language may not get to enjoy them.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

2/10 Terrible

Takayuki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is out in nowhere (false advertisement)
I chose this hotel as advertised as "one mile from the city center" on the strength of its proximity to downtown. It turned out that it was some 10 miles away from the city. Upon inquiry the front desk staff just told us to "ask Expedia." So we called the customer service of the Hotels.com. After one-hour conversation, all the service rep could tell us was "we've been trying to contact the hotel but it doesn't take our call. Why don't you cancel the current reservation and book another one on our website?" We were too tired to do so after the long journey, so we checked in. But the inconvenient location of the hotel completely spoiled our travel plan. The customer service sent me a few emails, promising to get back to us within 48 hours, but it never did. The hotel was otherwise acceptable, but the terrible experience caused by the false advertisement simply cancel out everything else.
Stayed 2 nights in Mar 2024

10/10 Excellent

wonjun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
주플라이 알리바바 인근 비즈니스
트윈배드룸타입이였는데 방이 두개 별도 되어있었고, 화장실도 2개로 편했습니다. 다만 냉장고가 없었고(스캔하여 로봇서비스), 겍실 내 영어 번역이 없어서 중국어를 몰라서 좀 어려웠습니다. 추가로 조식은 괜찮았고, 알리바바 a타운과 매우 근접하며 인근에 식당 많이 있습니다.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ang

Stayed 1 night in Apr 2023

10/10 Excellent

Hoi Yan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地方新淨，智能化服務，我會比4.5星星
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高
今までに宿泊したことのないタイプのホテルです。 快適でした。 但し、HOTELS.COMの地図の場所が違う。
Stayed 2 nights in Nov 2020

10/10 Excellent

YONGKUG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
깨끗한 내부와 현대식 시스템을 갖춤. 단지 서호에서 택시비 100위안거리가 아쉬움.
Stayed 1 night in May 2020

10/10 Excellent

Chao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好的酒店，有机器人送水到房间。
Stayed 1 night in Apr 2020

10/10 Excellent

Walaipan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Stayed 1 night in Oct 2019