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Four Seasons Hotel Hangzhou at West Lake

5.0 star property

Choose dates to view prices

Photo gallery for Four Seasons Hotel Hangzhou at West Lake

Indoor pool, sun loungers, lifeguards on site
Hypo-allergenic bedding, down comforters, minibar, in-room safe
Lake
Food and drink
Exterior

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Breakfast available
  • Gym

Explore the area

Map
5 Lingyin Road, Hangzhou, Zhejiang, 310013
  • Hangzhou Botanical Garden
    ‪1 min walk‬
  • West Lake
    ‪2 min drive‬
  • Lingyin Temple
    ‪3 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪26 min drive‬

Room options

View all photos for Grand Terrace Room King

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Grand Terrace Room King

  • 786 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Garden View Room 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Garden View Room 2 Double Beds

  • 786 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Garden View Room King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Garden View Room King Bed

  • 786 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Lagoon Suite

Lagoon Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Lagoon Suite

  • 1399 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Panorama Garden View Room King

Panorama Garden View Room King | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Panorama Garden View Room King

  • 861 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Garden View Room King Bed

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden View Room King Bed

  • 678 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Royal West Lake Suite

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Royal West Lake Suite

  • 1399 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Lotus Suite

Lotus Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Lotus Suite

  • 1292 sq ft
  • Water view
  • Sleeps 4
  • 1 King Bed

View all photos for West Lake Suite

West Lake Suite | Exterior

West Lake Suite

  • 1508 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden View Room 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Garden View Room 2 Double Beds

  • 678 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Terrace Room 2 Double Beds

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Grand Terrace Room 2 Double Beds

  • 786 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Indoor pool

Four Seasons Hotel Hangzhou At Hangzhou Centre

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, (10)
The price is $264
per night
$308 total
includes taxes & fees
Apr 7 - Apr 8
Four Seasons Hotel Hangzhou At Hangzhou Centre

About this property

Four Seasons Hotel Hangzhou at West Lake

5-star Hangzhou hotel, connected to a shopping center in Xihu
2 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free wired internet in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Four Seasons Hotel Hangzhou at West Lake offers 78 air-conditioned accommodations with iPod docking stations and DVD players. These individually decorated accommodations have separate sitting areas and include sofa beds. Beds feature down comforters. A pillow menu is available. LCD televisions come with satellite channels. Guests can make use of the in-room espresso makers and minibars. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an indoor pool, a sauna, a fitness center, and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The SPA has 9 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.
In addition to a full-service spa, Four Seasons Hotel Hangzhou at West Lake features an indoor pool and a sauna. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, 3 meeting rooms, and limo/town car service. Event facilities measuring 5543 square feet (515 square meters) include a conference center. This luxury hotel also offers a fitness center, spa services, and a terrace. Complimentary self parking is available on site.

Four Seasons Hotel Hangzhou at West Lake is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
WLB Restaurant - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Jin Sha Chinese Resaurant - Overlooking the pool and garden, this restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
24-hour room service is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free wired internet

Parking and transportation

  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 308 for adults and CNY 154 for children
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Jin Sha Chinese Resaurant
  • WLB Restaurant

Things to do

  • Arcade/game room
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Baby bath
  • Babysitting (surcharge)
  • Children's dinnerware
  • Children's games
  • Children's toys
  • DVD player
  • Free children's club
  • Highchair
  • In-room crib
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Computer station
  • Conference center (5,543 square feet of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Handrails in stairways
  • Height-adjustable showerhead
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2010
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • iPod dock
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 292.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 308 for adults and CNY 154 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 292.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Four Seasons Hangzhou West Lake
Four Seasons Hotel Hangzhou West Lake
Four Seasons Hangzhou West
Four Seasons Hangzhou At West
Four Seasons Hotel Hangzhou at West Lake Hotel
Four Seasons Hotel Hangzhou at West Lake Hangzhou
Four Seasons Hotel Hangzhou at West Lake Hotel Hangzhou

Four Seasons Hotel Hangzhou at West Lake Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 163 out of 182 reviews
Rating 8 - Good. 15 out of 182 reviews
Rating 6 - Okay. 3 out of 182 reviews
Rating 4 - Poor. 0 out of 182 reviews
Rating 2 - Terrible. 1 out of 182 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jean Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Ruxin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Roy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. I am a regular
Stayed 3 nights in Nov 2024

6/10 Okay

Albert

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Not a great ROI
This four reason is too expensive compared to the value it provides. The traffic around the hotel is terrible, getting in and out is difficult.
Stayed 2 nights in Oct 2024

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good services and staffing.
Stayed 2 nights in Sep 2024

10/10 Excellent

Yajun

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel
Stayed 1 night in Aug 2024

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Qisheng

Liked: Cleanliness, staff & service, property conditions & facilities
Must stay hotel next time
Stayed 1 night in Jul 2024

10/10 Excellent

Aloysius

Stayed 3 nights in May 2024

10/10 Excellent

Chen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jin sha restaurant needs improvement
The hotel is awesome! The only thing that we do not like is the jin sha restaurant at the hotel. Before we checked in, I did a lot of research online and this restaurant is supposed to be one of the best places to get local hang zhou cuisine. But we are very disappointed by the quality of the food despite of the fact that it is very expensive.
Stayed 2 nights in May 2024

10/10 Excellent

Irene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessible to the lakefront, however, quite crowded during the day.
Stayed 1 night in Mar 2024

10/10 Excellent

FENG

Liked: Cleanliness, staff & service, property conditions & facilities
We love the service and property
Stayed 1 night in Apr 2024

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

YAN, Palo Alto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice service, nice location near West Lake, and nice restaurant on site.
Stayed 2 nights in Nov 2023

10/10 Excellent

Wenzhe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

YILIN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Monty, san francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting, idealic location.
Stayed 1 night in Oct 2023

10/10 Excellent

Wing Chi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and facility The environment is magnificent Very relaxing trip and place to stay

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Special stay, service is amazing, great location, great breakfast.
Stayed 3 nights in Aug 2021

10/10 Excellent

JEANCLAUDE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is perfectly located for walks around the Lake. It has a large and beautiful chinese style garden. The breakfast is also top class. Staff very friendly. One special praise for Amy Chen who serves in breakfast team, she is so amicable and kind!
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

10/10 Excellent

Sophie, Boston

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful design and setting. Like a classic Chinese garden. Beautiful walkways.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019