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Grand Hyatt Hangzhou

5.0 star property

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Photo gallery for Grand Hyatt Hangzhou

Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Exterior
Exterior
Sports facility

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Room service
  • Parking included
$196
includes taxes & fees
Sep 3 - Sep 4

Explore the area

View in a map
28 Hu Bin Road, Hangzhou, Zhejiang, 310007
  • West Lake
    ‪1 min walk‬
  • Broken Bridge
  • Hangzhou Tower Shopping Mall
    ‪2 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪28 min drive‬

Room options

View all photos for Grand Premium Suite

Grand Premium Suite | Premium bedding, minibar, in-room safe, desk

Grand Premium Suite

  • 646 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • 366 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Grand, Suite, 1 King Bed

  • 614 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds

  • 366 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 2 Twin Beds (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Twin Beds (Club Access)

  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Tent, 1 King Bed (CAMP IN GARDEN)

Tent, 1 King Bed (CAMP IN GARDEN) | Premium bedding, minibar, in-room safe, desk

Tent, 1 King Bed (CAMP IN GARDEN)

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Twin Beds, Lake View

  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Garden View

Room, 2 Twin Beds, Garden View | Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Garden View

  • 388 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(2 reviews)
  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Lake View

Room, 2 Twin Beds, Lake View | Premium bedding, minibar, in-room safe, desk

Room, 2 Twin Beds, Lake View

8.0 out of 10
Very good
(1 review)
  • 388 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (Club Access)

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, Garden View

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior

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  • Parking included
4.4 out of 5, Excellent, 208 reviews
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About this property

Grand Hyatt Hangzhou

5-star hotel in Shangcheng
5 restaurants, a full-service spa, and an indoor pool are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a sauna are onsite.
Grand Hyatt Hangzhou offers 388 accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
In addition to a full-service spa, Grand Hyatt Hangzhou features an indoor pool and a health club. Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business amenities at this 5-star property consist of a business center, a meeting room, and limo/town car service. This luxury hotel also offers a sauna, spa services, and a vending machine. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. Complimentary self parking is available on site.

Grand Hyatt Hangzhou is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
28 Hubin Road 湖滨28 - This restaurant serves lunch and dinner.
Grand Cafe 咖啡厅 - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Open daily.
Grand Hyatt Steakhouse - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Patio 青莳 - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 198 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • 28 Hubin Road 湖滨28
  • Grand Cafe 咖啡厅
  • Grand Hyatt Steakhouse
  • Patio 青莳

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • On a lake

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 288.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 198 per person
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Hyatt
Hangzhou Hyatt Regency
Hyatt Hangzhou
Grand Hyatt Hangzhou Hotel
Hyatt Regency Hotel Hangzhou
Regency Hyatt Hangzhou
Hyatt Regency Hangzhou Hotel
Grand Hyatt Hangzhou Hotel
Grand Hyatt Hangzhou Hangzhou
Grand Hyatt Hangzhou Hotel Hangzhou

Grand Hyatt Hangzhou Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 220 out of 420 reviews
Rating 8 - Good. 130 out of 420 reviews
Rating 6 - Okay. 48 out of 420 reviews
Rating 4 - Poor. 11 out of 420 reviews
Rating 2 - Terrible. 11 out of 420 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Malcolm

Liked: Cleanliness, property conditions & facilities
Lake veiw was more a roof than lake
Stayed 4 nights in May 2025

10/10 Excellent

BOON WEE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

sharvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

If I come again then repeat this property !!

Stayed 2 nights in May 2025

10/10 Excellent

Jingxin, Bloomington

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

10/10 Excellent

David, Glennville

Liked: Cleanliness, staff & service, property conditions & facilities
The area is beautiful
Stayed 2 nights in Apr 2025

10/10 Excellent

Xueshanshan

Stayed 4 nights in Apr 2025

10/10 Excellent

Ling

Stayed 3 nights in Feb 2025

8/10 Good

Jeff

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to west lake.
Stayed 1 night in Jan 2025

10/10 Excellent

chiu yiu caroline, Newbury Park

Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Stayed 2 nights in Dec 2024

10/10 Excellent

Jordick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room lighting is too bright

The lighting in the room is too bright. No light dimmer.
Stayed 3 nights in Dec 2024

10/10 Excellent

Hoi Liong

Stayed 2 nights in Nov 2024

8/10 Good

WEILIN

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Smoke issue bored me

My family booked three rooms in this hotel, my room has strong unpleasant small while other two didn’t have. It seemed from the previous guests smoked. This hotel should be smoke free hotel but many people especially those taxi drivers just smoke in front door to wait guess to take their taxis which made us to go through their smoking “wall”, hotel manager should enforce them not to smoke in front door (should be much further away from the door)
Stayed 2 nights in Nov 2024

10/10 Excellent

Faustina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury hotel with superb location

Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.
Stayed 1 night in Nov 2024

8/10 Good

Mingya

Liked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

Mingya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s in a very good location and good service!
Stayed 4 nights in Oct 2024

10/10 Excellent

Yee Kok, Kuala Lumpur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This luxury hotel offers a fantastic location, situated directly in front of West Lake and the shopping walking street areaIn, with the metro station just a few minutes’ walk away. However, the only drawback is that the water pressure is relatively low compared to other luxury hotels.
Stayed 3 nights in Oct 2024

8/10 Good

YAOCHAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location to Xihu.

Great hotel, good location just next to west lake. The lake view room we stayed barely could see lake blocked by trees. Sometimes a little bit noisy because kids running around in lobby.
Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Joey

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Property needs renovation, some major work, well location is best of the best,1min walk to the west lake, staffs are very professional and hospitality, thank you!
Stayed 4 nights in Jul 2024

10/10 Excellent

Brenda

Stayed 2 nights in Sep 2024

10/10 Excellent

Huan, Carlsbad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 5-star facility in the best location in Hangzhou with services that match its class!
Stayed 2 nights in Aug 2024

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

simon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024