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Hangzhou Tower Hotel

4.0 star property

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Photo gallery for Hangzhou Tower Hotel

Exterior
Executive Room | Living room | 37-inch flat-screen TV with digital channels, TV, pay movies
Exterior
Daily buffet breakfast (CNY 50 per person)
Executive Suite | Living room | 37-inch flat-screen TV with digital channels, TV, pay movies

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Housekeeping
  • Laundry
  • Bar
  • Room service
  • Breakfast available

Explore the area

Map
7F Building A Hangzhou Tower, No.21 Wuling Square, Xiacheng, Hangzhou, Zhejiang, 310006
  • Wulin Square
    ‪1 min walk‬
  • Hangzhou Tower Shopping Mall
    ‪1 min walk‬
  • Hangzhou Opera
    ‪7 min walk‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪22 min drive‬

Room options

View all photos for Executive Room

Executive Room | Premium bedding, down comforters, minibar, in-room safe

Executive Room

  • 592 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe King Room

  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Room

Premium bedding, down comforters, minibar, in-room safe

Superior King Room

  • 366 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Premium bedding, down comforters, minibar, in-room safe

Executive Suite

  • 603 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, down comforters, minibar, in-room safe

Deluxe Twin Room

  • 388 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Business Suite

Premium bedding, down comforters, minibar, in-room safe

Business Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Canal-view Room

Premium bedding, down comforters, minibar, in-room safe

Canal-view Room

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Queen Room

Premium bedding, down comforters, minibar, in-room safe

Superior Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Deluxe Suite

Premium bedding, down comforters, minibar, in-room safe

Executive Deluxe Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Standard Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Standard Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Standard Room

Premium bedding, down comforters, minibar, in-room safe

Superior Standard Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Special Standard Room

Premium bedding, down comforters, minibar, in-room safe

Special Standard Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Business Queen Room

Premium bedding, down comforters, minibar, in-room safe

Executive Business Queen Room

  • Sleeps 2
  • 1 King Bed

View all photos for Boutique Queen Room

Premium bedding, down comforters, minibar, in-room safe

Boutique Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for B.duck Theme Room

Premium bedding, down comforters, minibar, in-room safe

B.duck Theme Room

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Queen Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Queen Room

  • Sleeps 2
  • 1 King Bed

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About this property

Hangzhou Tower Hotel

4-star Hangzhou hotel, connected to a shopping center in Downtown Hangzhou
This smoke-free hotel features 5 restaurants, a nightclub, and a bar/lounge. Free WiFi in public areas and free valet parking are also provided. Additionally, a snack bar/deli, a conference center, and a coffee shop/cafe are onsite.
Hangzhou Tower Hotel offers 215 accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. 37-inch flat-screen televisions come with premium digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and hair dryers.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4-star property consist of a business center and meeting rooms.

Wired and wireless Internet access is complimentary. This business-friendly hotel also offers a nightclub, multilingual staff, and karaoke. Complimentary self parking and valet parking are available on site.

Hangzhou Tower Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Onsite venue - This restaurant serves breakfast, lunch, and dinner.
A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 50 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Karaoke
  • Nightclub
  • Shopping

Family friendly

  • Children's toys
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • On a river

Spa

  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 28 floors
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 50 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Disposable personal items are available on request.

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Tower
Hangzhou Tower Hotel
Hangzhou Tower Hotel Hotel
Hangzhou Tower Hotel Hangzhou
Hangzhou Tower Hotel Hotel Hangzhou

Hangzhou Tower Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 27 out of 74 reviews
Rating 8 - Good. 32 out of 74 reviews
Rating 6 - Okay. 7 out of 74 reviews
Rating 4 - Poor. 5 out of 74 reviews
Rating 2 - Terrible. 3 out of 74 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness
Not as expected, but ok.
Had some communication problems with reception but they tried very hard. I noted in my booking that I wanted a non smoking room but they issued me a smoking room, however they were able to reassign me a non smoking room after my discovery. The bed and linens were clean and comfortable, the shower bathroom were great as well, but you could see that the carpet wasn’t as clean. The room was hot due to no in room controlled A/C. There was a note saying that the hotel was on “Heat” mode and that you cannot set to “Cool” and to contact reception for further assistance, which I thought they could manually set to cool, but without success. Their suggestion was to open the window. Be careful when booking “Hangzhou Tower Hotel” because there seems to be two different locations one close to the westlake area and one much further north, both have the same 1Wulin Square address at Wulin Metro stop and another shows it’s at Longxiangqiao station.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, but rooms are stuffy and hot.
Hotel is centralized and easy to get to the surrounding shopping areas and the metro subways. Downside is the inability to turn on the air conditioning in the room making it very stuffy. When you call the front desk and have them send a maintenance worker to look at it, unfortunately, all they can suggest is to open the window for fresh air, but the air quality in China is poor. Also, it’s very difficult to communicate with the staff due to language barriers. Not their fault, but it does make me think twice about staying here again
Stayed 2 nights in Nov 2018

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to metro line 1. Room was spacious and clean.
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
I booked no- smoke room, but got smoked room. The whole floor smell smoke. Very bad experience.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Yan, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Inside a shopping mall
The hotel is actually inside the shopping mall, you just got to take the elevator up to the seventh floor where the lobby is. The facilities were nice, except i didn't like the shower. It has a large glass window that faces a outside office building, and the privacy shade was black and moldy because it was in the shower
Stayed 2 nights in Aug 2017

8/10 Good

Shih-Chen

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
Room Condition
I changed my room because there was a funny smell in the bathroom. The water leaks from underneath the glass door in the bathroom in the second room making the floor all wet. Don't understand why there always is a smell of smoke from cigarettes on the reception floor.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfort and the location is awesome!

10/10 Excellent

Hon-Mun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and very clean room
The hotel check-in was fast. Room was very clean.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Convenient hotel with small rooms.
The room is too small.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convienient to Luxury Shopping,
Mostly Chinese Business Hotel, Rooms a little sdmall, bathrooms enormous.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location in the shopping district
Wonderful location with excellent amenities. No worries on food choices. You will also be spoilt for choice when it comes to shopping.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Chong Teng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money exceeding expectations
Location is good, near to the metro, lots of shopping malls, comfortable bed, good wifi, very welcoming and overall great value for money.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was very small barely enough room to walk around 3 sides of bed. Carpet extremely soiled.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hangzhou - Tier 3 Chinese City
This is Hangzhou, a tier 3 Chinese city. Barely anything to look forward to when you are in the centre of the city. Lots of pretentious and suspicious looking branded shops and plenty of restaurants with strong MSG odour.

8/10 Good

yi, shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fair enough
bedroom is little bit small

2/10 Terrible

Christine, Tampa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very Chinese hotel not suitable for westerners
Thought this would be a nice hotel since it is attached to a very high end mall. Wrong. The mall has really nothing to offer in terms of eating. We arrived at 9 pm and the mall closed at 9:30. We were hungry and tired. The hotel offers no food which led us out to find somewhere to eat. Most places were closed. The "lounge" of the hotel has a really poor selection for wine and there is so much smoke. The hotel advertises a "nightclub" but when we went to go see it, we realized it was a gay bar and women were not allowed in. My room was another issue. It was a good sized room but the ventilation did not work well so it was always too hot no matter how I adjusted the AC. Also, it was a little disturbing that in my bathroom there were condoms for sale. The linens all were clean but the carpet in the room looked very dirty. I was very careful to never touch it.

10/10 Excellent

Catlin, Birmingham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the heart of Hangzhou.
This hotel was beautiful. I stayed for a few nights on my first business trip to Hangzhou and would return. The rooms were comfortable and the breakfast was nice. The location was great, right attached to a big shopping centre. Most of the staff were very, very helpful although some seemed a bit reserved. The bathroom was lovely and it had a great shower!

8/10 Good

Tak Chiu

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Right in Hangzhou Tower Mall
I have stayed here at this hotel on a number of occasions. I have been satisfied each and every time. This last time, they placed us on a lower floor and near very noisy neighbors. After complaining to the front desk at least 4 times, they finally sent someone to check the noise level. They moved us up to a higher floor and into a nicer room. For convenience and location, you can't beat the Hangzhou Tower Hotel.