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Holiday Inn Hangzhou Xiaoshan, an IHG Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Hangzhou Xiaoshan, an IHG Hotel

Exterior
Pool
Minibar, in-room safe, desk, iron/ironing board
Serves breakfast, lunch, and dinner
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Laundry
  • Air conditioning
  • Housekeeping
  • Room service
  • 24/7 front desk

Explore the area

Map
Shanyin Road, Xiaoshan District, Hangzhou, Zhejiang, 310000
  • Hangzhou Paradise Park
    4 min drive
  • Xianghu Tourism Resort
    5 min drive
  • Hangzhou Polar Ocean World
    7 min drive
  • Hangzhou (HGH-Xiaoshan Intl.)
    26 min drive

Room options

View all photos for Suite, 1 King Bed (Additional Living Area)

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 King Bed (Additional Living Area)

  • 700 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds

View from room

Premium Room, 2 Twin Beds

  • 323 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom (with Living Area)

Minibar, in-room safe, desk, iron/ironing board

Suite, 1 Bedroom (with Living Area)

  • 700 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Premium Room, 1 King Bed

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Minibar, in-room safe, desk, iron/ironing board

Standard Room

  • 323 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 1 King Bed

  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds

Minibar, in-room safe, desk, iron/ironing board

Standard Room, 2 Twin Beds

  • 323 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Hilton Garden Inn Hangzhou Xiaoshan

Parking included
Restaurant
Air conditioning
Gym
5.0 out of 5, Exceptional, (3)
The price is $52
per night
$61 total
includes taxes & fees
Dec 11 - Dec 12
Hilton Garden Inn Hangzhou Xiaoshan

About this property

Holiday Inn Hangzhou Xiaoshan, an IHG Hotel

4-star hotel in Xiaoshan
2 restaurants, a health club, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, a sauna, and a coffee shop/cafe are onsite.
Holiday Inn Hangzhou Xiaoshan, an IHG Hotel offers 417 accommodations with minibars and safes. Premium satellite television is provided. Bathrooms include shower/tub combinations and bathrobes.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

Recreational amenities at the hotel include a health club and a sauna.
Holiday Inn Hangzhou Xiaoshan, an IHG Hotel features a health club and a sauna. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This 4-star property offers access to a business center, meeting rooms, and limo/town car service. Event facilities measuring 7010 square feet (651 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Limited complimentary onsite parking is available on a first-come, first-served basis.

Holiday Inn Hangzhou Xiaoshan, an IHG Hotel has designated areas for smoking.

Coast Cafe - This restaurant serves breakfast and dinner.
Donghai Tang - This fine-dining restaurant serves lunch and dinner.
Circle Bar - This pub serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Circle Bar
  • Coast Cafe
  • Donghai Tang

Things to do

  • Health club
  • Sauna

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 7,010 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 19 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Holiday Inn Hotel HANGZHOU XIAOSHAN
Holiday Inn XIAOSHAN HANGZHOU
Hangzhou Holiday Inn
Holiday Inn Hangzhou Xiaoshan Hotel
Holiday Inn Hangzhou Xiaoshan

Holiday Inn Hangzhou Xiaoshan, an IHG Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 29 out of 122 reviews" "
Rating 8 - Good. 65 out of 122 reviews" "
Rating 6 - Okay. 20 out of 122 reviews" "
Rating 4 - Poor. 7 out of 122 reviews" "
Rating 2 - Terrible. 1 out of 122 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fifth time
The hotel is fine with spacious guest rooms and very friendly and helpful staff.It could do with a refurbishment ,but other than that I have nothing negative to say.
Stayed 4 nights in Nov 2019

6/10 Okay

Jenna

Liked: Cleanliness, staff & service, room comfort
Not as expected
The hotel was not as expected, the check in process took a liitle long, not sure why when my reservation had already specified the "suite" I requested. After going upstairs to the rooms we were given I had to go back down because the room didn't have a bath tub which was one of the reasons I booked a suite. We were then given a room with a bathtub but it smelled weird, and unpaired. The plaster around the tub was peeling and the bathroom door wouldn't close unless you pushed and locked it. I think the entire room could do with a bit of updating. The one bright spot was the the bar, restaurant and breakfast buffet staff were very helpful and accomadating. For breakfast we had great service from Pankaj Bora. He was super helpful and very accomadating.
Stayed 2 nights in Sep 2019

8/10 Good

Wing Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Hotel still maintains Holiday Inn standards if a little jaded around the edges. Service in all areas very acceptable. Lobby bar is great for the traveller offering excellent service and a good selection of bar food. Ideally located for local factories. Will stay again!
Stayed 1 night in Jan 2019

6/10 Okay

Albert

Stayed 1 night in Jan 2019

8/10 Good

Trinh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable for the price
The location is good. The hotel is next to the mall and walking distant to metro. The only problem is the limited choice for foods at the hotel restaurant.
Stayed 1 night in Jan 2019

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Hangzhou
Got in after midnight. Plenty of staff to check in. Check out was easy, too. Great selection for breakfast.
Stayed 1 night in Dec 2018

8/10 Good

Yuan Kun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was clean and comfortable. Check in and check out were fast and smooth.
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

8/10 Good

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

6/10 Okay

KUNAL

Disliked: Cleanliness
food is ok here not bad, less oil as compared to other places in china, cleanliness is not upto mark in the hotel

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
POOR ENGLISH
English is not their forte, they asked me if I wanted a good view and I was sent to the 21st floor, I thought about the great view,however,it was ugly due to the fact that I was looking at construction sites,and not only that but also noices due to work done.

8/10 Good

Shannon, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
The hotel exceeded my exception. Very clean, comfortable room, staff was extremely helpful. I highly recommend staying here on your visit to Hangzhou.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay

6/10 Okay

Verified traveler

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Good
Decent hotel at the price

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and Practical
Good hotel, centrally located . Everything about it is simply practical.

6/10 Okay

Chung Yu, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Alternative for an Hangzhou airport hotel
Good but short stay. Unfortunately no international TV channels in room and the wifi wasn't working in the gym, the hotel has been notified.

8/10 Good

Josephine, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Hangzhou
Excellent staff service. Though they are more proficient in Mandarin than English. Very enthusiastic. Eg. the concierge arranged an airport transfer for us, he made sure that all are taken of before we left for airport. Not much to see around the area. Good to take the metro to West Lake for sightseeing.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

LIZANDRO

Disliked: Staff & service, room comfort
Not good for a business trip!
The reason I selected this Hotel was my previous experience.However, in the last three years it looks they have worsen.My room, in spite of the fact I requested NO SMOKING got filtered smoke.The TV was not working,only Chinese channels, only after my third complain I got an explanation of what to do. THE INTERNET SERVICES WAS SO POOR THAT I CHANGED ROOMS. I thought it was going to solve the issue.As a result my MOTHERBOARD GOT FRIED.Was it the Hotel, the Censors of their system? Not even SKYPE worked!! NEVER AGAIN!! I am not going back to that place!!

8/10 Good

Zenabu, Birmingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good.
Easy Book-in and check-out. Good breakfast, nice room. I extended my stay. But at a point it was difficult to find an English speaking staff.

8/10 Good

Student

Liked: Cleanliness, staff & service, room comfort
Clean Hotel Near Metro Station
Hotel was clean and comfortable. Front desk staff, especially Eason, was super friendly and was able to communicate clearly in both Mandarin and English. Staff was timely in meeting our requests for extra towels and ice, in addition to satisfying our request to have non-smoking rooms. Tip: If you're in a time crunch, there's a BreadTalk bakery attached right to the hotel with equally friendly staff.

6/10 Okay

Vicky

Liked: Staff & service
Disliked: Property conditions & facilities

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort