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InterContinental Hangzhou ICC by IHG

4.5 star property

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Photo gallery for InterContinental Hangzhou ICC by IHG

Children's area
Exterior
Minibar, in-room safe, laptop workspace, blackout drapes
Property amenity
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Breakfast available
  • Spa
  • Gym

Explore the area

Map
Jiefang East Road No 2, Hangzhou, Zhejiang, 310016
  • Wushan Night Market
    ‪4 min drive‬
  • West Lake
    ‪5 min drive‬
  • Hangzhou Tower Shopping Mall
    ‪7 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪26 min drive‬

Room options

View all photos for Classic Room

Minibar, in-room safe, laptop workspace, blackout drapes

Classic Room

  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for 2 Single Premium River View

2 Single Premium River View | Minibar, in-room safe, laptop workspace, blackout drapes

2 Single Premium River View

  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for 2 Single Premium

Minibar, in-room safe, laptop workspace, blackout drapes

2 Single Premium

  • 700 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room

Minibar, in-room safe, laptop workspace, blackout drapes

Premium Room

  • 700 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 King Bed, Club Lounge Access, River View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, 1 King Bed, Club Lounge Access, River View

  • 1399 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Single Classic

Minibar, in-room safe, laptop workspace, blackout drapes

2 Single Classic

  • 538 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds, City View

Premium Room, 2 Twin Beds, City View | Minibar, in-room safe, laptop workspace, blackout drapes

Premium Room, 2 Twin Beds, City View

  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 King Classic

Minibar, in-room safe, laptop workspace, blackout drapes

1 King Classic

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Upgraded Premium Room

Minibar, in-room safe, laptop workspace, blackout drapes

Upgraded Premium Room

  • 1399 sq ft
  • River view
  • Sleeps 3
  • 1 Twin Bed

View all photos for 2 Single Upgraded Premium Lounge Access River View

Minibar, in-room safe, laptop workspace, blackout drapes

2 Single Upgraded Premium Lounge Access River View

  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for 1 King Upgraded Premium Lounge Access River View

Minibar, in-room safe, laptop workspace, blackout drapes

1 King Upgraded Premium Lounge Access River View

  • 700 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Premium

Minibar, in-room safe, laptop workspace, blackout drapes

1 King Premium

  • 700 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Premium River View

Minibar, in-room safe, laptop workspace, blackout drapes

1 King Premium River View

  • 700 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club Lounge Access, River View (CEO)

View from room

Suite, 1 King Bed, Club Lounge Access, River View (CEO)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Club Lounge Access

Suite, 1 King Bed, Club Lounge Access | Minibar, in-room safe, laptop workspace, blackout drapes

Suite, 1 King Bed, Club Lounge Access

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Club Lounge Access, River View

Minibar, in-room safe, laptop workspace, blackout drapes

Suite, 1 Queen Bed, Club Lounge Access, River View

  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

Premium Room, 1 King Bed, City View | Minibar, in-room safe, laptop workspace, blackout drapes

Premium Room, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible

Minibar, in-room safe, laptop workspace, blackout drapes

Classic Room, 1 King Bed, Accessible

  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

InterContinental Hangzhou ICC by IHG

4.5-star hotel in Downtown Hangzhou
This smoke-free hotel features 3 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite.
InterContinental Hangzhou ICC by IHG offers 395 air-conditioned accommodations with minibars and safes. A pillow menu is available. LCD televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 6 treatment rooms. Services include massages.
In addition to a full-service spa, InterContinental Hangzhou ICC by IHG features an indoor pool and a hot tub. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a business center and meeting rooms. This luxury hotel also offers a fitness center, a sauna, and a complimentary children's club. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Limited complimentary onsite parking is available on a first-come, first-served basis.

InterContinental Hangzhou ICC by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge.
The Lake All Day Dining - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Xianshanyuan Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Lobby Lounge - Onsite café.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: CNY 196 per person
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Lobby Lounge
  • The Lake All Day Dining
  • Xianshanyuan Restaurant

Things to do

  • Arcade/game room
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna

Family friendly

  • Arcade/game room
  • Free children's club
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • 6 treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 408.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 196 per person
  • Airport shuttle fee: CNY 20 per person (one-way)
  • Rollaway bed fee: CNY 408.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Intercontinental
Intercontinental Hangzhou
Intercontinental Hotel Hangzhou
InterContinental Hangzhou Hotel
Intercontinental Hangzhou Hotel Hangzhou

InterContinental Hangzhou ICC by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 86 out of 154 reviews
Rating 8 - Good. 47 out of 154 reviews
Rating 6 - Okay. 13 out of 154 reviews
Rating 4 - Poor. 3 out of 154 reviews
Rating 2 - Terrible. 5 out of 154 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kenneth

Traveled with family
Liked: Cleanliness, property conditions & facilities
The building design is unique.
Stayed 1 night in Dec 2024

6/10 Okay

Faisal, Hollis

Business traveler
Liked: Cleanliness
Limited dining options
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
slight feedback otherwise great stay
enjoyable stay. only downside is the lobby bar closes so early it was hard to have post dinner drinks or work at lounge over some whiskeys or alcohol in the night.
Stayed 3 nights in Sep 2024

2/10 Terrible

canson

Disliked: Cleanliness, property conditions & facilities
The property is dated
Stayed 2 nights in Jun 2024

10/10 Excellent

renjun

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Nian

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well kept hotel with high service level
The stay was excellent. The staff r friendly and helpful. They always give a welcoming smile. I would like to suggest that the hotel line their dustbin especially the one inside the toilet because some guests absent-minded discard their toliet paper there, leaving behind a urine smell. While being green, the current methos is just not sustainable.
Stayed 1 night in Oct 2023

10/10 Excellent

MARZOUQ

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very unique place to stay! Me and my girlfriend stayed there for three nights and the hotel was super! The room so clean, the hotel so organized, and the service is one of the best that I saw for while, they are really helpful and nice, the pool is good also the gym, and last thing which is the most important, is the view , this hotel have special view on the River and the new town, we will come back! Thank you intercontinental
Stayed 3 nights in Oct 2022

10/10 Excellent

Eric

Stayed 1 night in Dec 2021

10/10 Excellent

Nan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

8/10 Good

Eric

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is great hotel to stay in Hangzhou city. Large Outlet in underground and easy access to subway
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the hotel
Nice hotel and good service
Stayed 1 night in Jul 2020

8/10 Good

MIN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast, many choices
Stayed 1 night in Jun 2019

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Landmark of the city
amazing hotel with super nice staffs great location, so in love with local area cozy and good variation of breakfast
Stayed 1 night in Jun 2019

10/10 Excellent

Yu Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

Hasan Furkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 4 nights in Jan 2019

10/10 Excellent

KUO HSUEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常滿意的住宿體驗
非常滿意的住宿體驗。
Stayed 1 night in Dec 2018

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional!!!!!
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and services
Stayed 2 nights in May 2018

10/10 Excellent

Shyr Yong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, View and Convenience
Great view of the famous Qiantang River right in front of my room. Almost nightly light show. On Saturday, there is a musical fountain show right in front of the hotel and the Hangzhou Grand Theatre. The music and the lightings are synchronised very well with all surrounding buildings within I believe a 5 km radius all participating in the lighting show. It is very convenient as it is next to the subway station. It is also within a 1.7 km walking distance from the the new and grand Raffles City Square developed by Capitaland. Outlet Mall (Sausser) is right in front of the hotel.
Stayed 6 nights in Mar 2018