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Mercure Hangzhou Qianjiang

4.0 star property

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Photo gallery for Mercure Hangzhou Qianjiang

Exterior
Exterior
View from room
City view from property
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Gym
  • Laundry
  • Room service
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
52F Building 2, Fortune And Finance, Center, No37 Eastern Jiefang Road, Hangzhou, Zhejiang, 310020
  • West Lake
    ‪5 min drive‬
  • Wulin Square
    ‪6 min drive‬
  • Hangzhou Tower Shopping Mall
    ‪7 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪18 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed

  • 280 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed

  • 258 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, River View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, River View

  • 344 sq ft
  • River view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

  • 280 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Twin Beds

  • 280 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, River View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, River View

  • 344 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

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Exterior

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4.4 out of 5, Excellent, (45)
The price is $65
per night
$74 total
includes taxes & fees
Mar 24 - Mar 25
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About this property

Mercure Hangzhou Qianjiang

4-star hotel in Qianjiang New Town
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a business center, and concierge services. Change of towels is available on request.
Mercure Hangzhou Qianjiang offers 162 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 55-inch flat-screen televisions come with digital channels and pay movies. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center.

Public areas are equipped with complimentary wireless Internet access. This Art Deco hotel also offers a 24-hour fitness center, multilingual staff, and a garden. Guests can use the indoor pool at a partner property. Limited complimentary onsite parking is available on a first-come, first-served basis.

Mercure Hangzhou Qianjiang is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.
Cui Yuan - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; CNY 69 for adults and CNY 69 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Cui Yuan

Things to do

  • 24-hour gym
  • Indoor pool (guest access)
  • Shopping mall

Family friendly

  • Access to nearby indoor pool
  • Baby toys
  • Children's books
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 52 floors
  • Art Deco architecture
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 69 for adults and CNY 69 for children
  • Laundry fee: CNY 200 per stay
  • Service fee: CNY 200 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Mercure Hangzhou Qianjiang Hotel
Mercure Qianjiang Hotel
Mercure Qianjiang
Mercure Hangzhou Qianjiang Hotel
Mercure Hangzhou Qianjiang Hangzhou
Mercure Hangzhou Qianjiang Hotel Hangzhou

Mercure Hangzhou Qianjiang Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 7 out of 18 reviews
Rating 8 - Good. 6 out of 18 reviews
Rating 6 - Okay. 1 out of 18 reviews
Rating 4 - Poor. 3 out of 18 reviews
Rating 2 - Terrible. 1 out of 18 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay, would go again
the stay was great. good location and very scenic view from the lobby. the hotel room is small but very nice and super affordable. the breakfast buffet was limited but still good enough; the price is a 1/4 of what i'm used to paying so i thought that was a deal.
Stayed 1 night in Dec 2019

4/10 Poor

Ben

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Awful customer service
I’m afraid I’m guilty of staying in many great hotels and never getting round to leaving positive reviews. Unfortunately the Mercure Hangzhou has frustrated me so much into leaving a negative review. Whilst travelling in China and only having a small amount of conversational Manderin, you choose to pay a premium to stay in a Western (French) owned hotel with the expectation they speak English (or even French) Nobody speaks anything other than Chinese so everything is spoken into their phone to translate - which is effectively useless and incredibly aggravating. You can’t charge breakfast or drinks to your room; apparently the bar/restaurant is a different company so individual charges for every transaction required - I’m not sure why they require a credit card deposit as you can’t use it for anything?!? Really don’t understand as bar is in the hotel lobby. The rooms have unbelievably noising ventilation running all night keeping you awake. Trying to use the crazy light switches is “interesting” As for customer service, I’m afraid it was just terrible start to finish. Management need to take a serious look at themselves and how they encourage the team to interact with their guests.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to our convention venue (Intercontinental Hotel) and reasonably price. Good value for money. Staff were friendly.
Stayed 4 nights in Dec 2018

4/10 Poor

Joe, London

Disliked: Cleanliness, property conditions & facilities
The hotel stank of smoke. Even tho a newly built hotel the rooms looked tired and were not cleaned properly. Bathroom smelt of clorine. Possitive, staff were nice and very helpful with the lanague barrier.
Stayed 4 nights in Nov 2018

8/10 Good

Chee Yuen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Stayed 2 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Did not meet my expectations
Actually, I was quite disappointed with the lack of English of some of the staff, as well as the cleanliness in the room. The shower glass was definitely not cleaned for a while and there was fluff in the room on the floor. The hotel has a wonderful view and nice facilities but lacks the basics to be a good quality hotel. As it is quite a new hotel, hopefully things will improve.
Stayed 2 nights in Oct 2018

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Views
Stay here for no other reason than the views. Simple accommodations, simple breakfast buffet. Staff are friendly and trying. Have no idea why housekeeping must run vacuum in lobby at 730am everyday. Very Loud machine.
Stayed 2 nights in Oct 2018

10/10 Excellent

Xinxin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
出乎意料的好，风景特别赞，然后价格很便宜，超高性价比
Stayed 2 nights in Oct 2019

2/10 Terrible

AKIHIRO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

youngsu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
การเดินทางสะดวกอยู่ย่านธุรกิจ การเงิน แต่ถ้าเป็นนักท่องเที่ยว ไปทะเลสาบชีหูหรือที่อื่นๆ ถือว่าไกลนิดนึง เพราะถ้าจะไปสถานที่ท่องเที่ยวเหล่านั้น ต้องนั่งแท็กซี่ไป
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
除了第一個晚上沒有空調，房間很悶以外，其他都好
Stayed 2 nights in Mar 2019

10/10 Excellent

CHIH YEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
價格實惠，房間好服務也好
這次是用超優惠價格入住五星酒店，五十幾層的高度實在是前所未有的入住經驗，服務態度好，早餐也好吃，下次也會選擇入住
Stayed 1 night in Nov 2018

10/10 Excellent

Siu Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店非常近地鐵，往機場不用30分鐘
Stayed 1 night in Nov 2018

10/10 Excellent

CHIH-HUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨清潔舒適
酒店位在辦公商圈，附近很多特色的辦公建築，還有個OUTLET，酒店大樓前面有麥當勞與便利商店，晚上不怕肚子餓沒東西吃；酒店大廳在辦公大樓52層，辦理入住與退房都很快速，辦公大樓店電梯不能直接到酒店各層，必須轉換電梯，還算安全；房間不大，但是乾淨清潔，睡床也舒服，電視頻道很多，還看了免費的電影節目，插座上有USB充電孔，可以看出酒店在小細節處的用心
Stayed 1 night in Nov 2018