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Mercure Hangzhou West Lake

3.5 star property

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Privilege, Room, 1 King Bed | 1 bedroom, in-room safe, desk, blackout drapes
Exterior
Fitness facility
Meeting facility
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Housekeeping
  • Room service
  • Laundry
  • 24/7 front desk
  • Gym
$63
includes taxes & fees
Sep 3 - Sep 4

Explore the area

View in a map
No 3 Zhonghe North Road, Xiacheng District, Hangzhou, Zhejiang, 310006
  • West Lake
    ‪15 min walk‬
  • Wulin Square
    ‪19 min walk‬
  • Hangzhou Tower Shopping Mall
    ‪3 min drive‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪27 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

1 bedroom, in-room safe, desk, blackout drapes

Superior Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, in-room safe, desk, blackout drapes

Standard Room, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Room, 1 King Bed

Privilege, Room, 1 King Bed | 1 bedroom, in-room safe, desk, blackout drapes

Privilege, Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Privilege, Room, 2 Twin Beds

1 bedroom, in-room safe, desk, blackout drapes

Privilege, Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

1 bedroom, in-room safe, desk, blackout drapes

Deluxe Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

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Exterior

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  • Free WiFi
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About this property

Mercure Hangzhou West Lake

3.5-star Hangzhou hotel, connected to a shopping center in Shangcheng
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Other amenities include 2 coffee shops/cafes, coffee/tea in a common area, and a business center. Housekeeping is available on request.
Mercure Hangzhou West Lake offers 292 accommodations with safes and complimentary bottled water. LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 18 years old are not allowed in the fitness facility without adult supervision. Guests under 14 years old are not allowed in the fitness facility.

Dining is available at the hotel's restaurant and guests can grab coffee at one of the 2 coffee shops/cafes. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center and meeting rooms.

This business-friendly hotel also offers a fitness center, a terrace, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Mercure Hangzhou West Lake is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Mercure Hangzhou West Lake has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CNY 10 per day; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 69 to 69 per person
  • 2 coffee shops/cafes
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 17 floors
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 69 to 69 for adults, and CNY 0 to 69 for children
  • Self parking fee: CNY 10 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parking height restrictions apply
Guests under 14 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Mercure Hangzhou West Lake Hotel
Mercure Hangzhou West Hotel
Mercure Hangzhou West Hangzhou
Mercure Hangzhou West Lake Hotel
Mercure Hangzhou West Lake Hangzhou
Mercure Hangzhou West Lake Hotel Hangzhou

Mercure Hangzhou West Lake Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 27 out of 51 reviews
Rating 8 - Good. 14 out of 51 reviews
Rating 6 - Okay. 7 out of 51 reviews
Rating 4 - Poor. 3 out of 51 reviews
Rating 2 - Terrible. 1 out of 51 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as I expected, clean and neat with helpful staff.
Stayed 1 night in May 2025

10/10 Excellent

Meiling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .
Stayed 3 nights in Mar 2025

10/10 Excellent

Hugo

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveler

Business traveler
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).
Stayed 2 nights in Dec 2019

8/10 Good

Oh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.
Stayed 3 nights in Dec 2019

10/10 Excellent

Junior

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, worth the price for stay. Clean as well. Eecommended
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk very helpful and polite and very sweet The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location, clean tidy rooms. Definitely recommend
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!
Stayed 2 nights in Oct 2019

10/10 Excellent

CK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Zhen Guang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury at no cost smiles everywhere

From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Stayed 1 night in Jun 2019

10/10 Excellent

Swee Hock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!
Stayed 1 night in Apr 2019

10/10 Excellent

Kady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceeded my expectations.

I love the modern decor and the details that went into the design of guest rooms. Highly recommended.
Stayed 1 night in Apr 2019

8/10 Good

Stephanie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Need more signs in English. Need some English speaking channels no cnn ????? Internatioal hotel needs to not be so chinese
Stayed 9 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Last minute find in Hangzhou

The Hangzhou Mercure West Lake was a last minute find, and it was absolutely fine, considering that we normally only stay in 5 star properties. For non Chinese speaking guests, I imagine there are difficulties. To access the internet, you need to have Chinese ID, and a Chinese mobile number. The in-room television system is almost impossible to operate, as you need to be able to read Mandarin, and when you finally get it working, there is only one English language channel. The guest services manager, Candice, was very helpful. She booked train tickets for us, and was truly professional. It rained non stop during our stay, so we were pleased that the hotel was warm and comfortable.
Stayed 2 nights in Feb 2019

6/10 Okay

Raymond

Disliked: Cleanliness
Disappointed with the housekeeping and bathroom hygiene.
Stayed 3 nights in Feb 2019