Dining is available at the hotel's restaurant and guests can grab coffee at one of the 2 coffee shops/cafes. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center and meeting rooms.
This business-friendly hotel also offers a fitness center, a terrace, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).
Mercure Hangzhou West Lake is a smoke-free property.
Mercure Hangzhou West Lake offers 292 accommodations with safes and complimentary bottled water. LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Self parking (surcharge) , Parking (limited spaces)
Available in all rooms: Free WiFi , High-speed internet access
Buffet breakfasts are available for a surcharge and are served each morning.
Mercure Hangzhou West Lake has a restaurant on site.
Room service is available.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Recreational amenities at the hotel include a fitness center.
Children under 18 years old are not allowed in the fitness facility without adult supervision. Guests under 14 years old are not allowed in the fitness facility.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in time starts at noon
Check-in time ends at anytime
Minimum check-in age is: 18
Check-out time is noon
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
UnionPay
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Staff temperature checks are conducted regularly
Masks are compulsory at the property
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Protective clothing is available to guests
Masks are available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Parking height restrictions apply
Debit cards
Parking height restrictions apply.
For the benefit of our customers, we have provided a rating based on our rating system.