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Midtown Shangri-La, Hangzhou

5.0 star property

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Photo gallery for Midtown Shangri-La, Hangzhou

Suite (Shangri-La) | Hypo-allergenic bedding, down comforters, minibar, in-room safe
Exterior
View from room
2 restaurants, breakfast, lunch, dinner served; Chinese cuisine
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Pool
  • Spa
  • Bar
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
6 Changshou Road, Kerry Central, Yan'an Road, Hangzhou, Zhejiang, 310006
  • West Lake
    ‪5 min walk‬
  • Wulin Night Market
    ‪9 min walk‬
  • Broken Bridge
    ‪15 min walk‬
  • Hangzhou (HGH-Xiaoshan Intl.)
    ‪36 min drive‬

Room options

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Twin Room

  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe Twin Room

  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Twin Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Twin Room

  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Lakeview Twin Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Lakeview Twin Room

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room

Family Room | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Family Room

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe King Room

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club Twin Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Horizon Club Twin Room

  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier King Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier King Room

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Lakeview King Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Premier Lakeview King Room

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite King Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Suite King Room

  • 926 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Lakeview Suite King Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Executive Lakeview Suite King Room

  • 926 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Deluxe King Room

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Premier King Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Horizon Premier King Room

  • 840 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Lakeview King Room

Horizon Lakeview King Room | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Horizon Lakeview King Room

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club King Room

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Horizon Club King Room

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Shangri-La)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite (Shangri-La)

  • 2314 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Specialty)

Hypo-allergenic bedding, down comforters, minibar, in-room safe

Suite (Specialty)

  • 1389 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Midtown Shangri-La, Hangzhou

5-star Hangzhou hotel, connected to a shopping center in Gongshu
This smoke-free hotel features 2 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club, and a sauna.
Midtown Shangri-La, Hangzhou offers 414 air-conditioned accommodations with minibars and safes. Beds feature down comforters. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Chi. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

In addition to a full-service spa, Midtown Shangri-La, Hangzhou features an indoor pool and a health club. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Public areas are equipped with complimentary wireless Internet access.

This 5-star property offers access to a business center, meeting rooms, and limo/town car service. This luxury hotel also offers a hot tub, a sauna, and spa services. For a surcharge, the property provides a train station pick-up service and a train station drop-off service. Onsite self parking is complimentary.

Midtown Shangri-La, Hangzhou is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
Chengzhong Bistro Chinese - This restaurant specializes in Chinese cuisine and serves lunch and dinner.
Central Market - This café specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Midtown Brewery - This gastropub serves lunch and dinner. Open daily.
The Great Lounge - Onsite lobby lounge. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 194 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Central Market
  • Chengzhong Bistro Chinese
  • Midtown Brewery
  • The Great Lounge

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • On a lake

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Massage
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 13 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 350.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 194 per person
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Midtown Shangri-La Hangzhou Hotel
Midtown Shangri-La Hotel
Midtown Shangri la Hangzhou
Midtown Shangri La Hangzhou
Midtown Shangri La, Hangzhou
Midtown Shangri-La, Hangzhou Hotel
Midtown Shangri-La, Hangzhou Hangzhou
Midtown Shangri-La, Hangzhou Hotel Hangzhou

Midtown Shangri-La, Hangzhou Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 108 out of 192 reviews
Rating 8 - Good. 61 out of 192 reviews
Rating 6 - Okay. 9 out of 192 reviews
Rating 4 - Poor. 2 out of 192 reviews
Rating 2 - Terrible. 12 out of 192 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Chunfeng

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No1
Stayed 2 nights in Nov 2024

10/10 Excellent

Baisong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location and facility for business travel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Geaik Theng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel.
The hotel was amazing with comfort and cleanliness. Very nice rooms with big bathroom. Although was only a 2 night stay, it was really an experience. Thank you.
Stayed 2 nights in Oct 2024

10/10 Excellent

Hanbing

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slightly dated but very clean and well maintained still. Absolutely great location, steps away from famous night market and walking distance to West Lake. Staff are nice and helpful.
Stayed 3 nights in Oct 2024

8/10 Good

CHOONG HIOK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly and helpful
Stayed 1 night in Sep 2024

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean with great breakfast.
Stayed 2 nights in Jun 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

4/10 Poor

Alan

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Matt

Stayed 1 night in Apr 2024

8/10 Good

Varsha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
After much research, I chose this hotel due to location: it does not disappoint in this regard. It’s connected to a shopping wall and is in an area with lots of dining options and it’s a beautiful walk to west lake. The room itself is okay. It is a bit dated but comfortable. However, I was very disappointed with the concierge and their inability to communicate with English guests as on two occasions, we booked a taxi and showed them the location translated into Chinese and we were dropped at the wrong location. Due to this, we missed the impression light show two nights in a row and also lost our money spent on tickets.
Stayed 2 nights in Apr 2024

10/10 Excellent

zhongqun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2024

10/10 Excellent

Jiewei

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and easy to walk around.
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Wiltven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service received from Jane Zhang

2/10 Terrible

FENG

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We paid extra for a Lake View to only see the back of a buildings parking lot—there is no lake view. On top of that, hotel does not feel like a 5 star hotel and the hotel receptionist staff is not professional.
Stayed 3 nights in Dec 2023

8/10 Good

Mo, Plymouth

Liked: Cleanliness, staff & service, property conditions & facilities
All is great. The only thing is the check-in process is very slow with a long line of customers waiting. The receptionists seem to be unskilled with their computers.
Stayed 2 nights in Jun 2023

10/10 Excellent

ZHOU

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay well, comfortable, safe
Stayed 1 night in Jun 2023

10/10 Excellent

Jianyu

Traveled with family
Liked: Cleanliness
Great location, friendly staffs at horizon club

10/10 Excellent

CHEK MENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Liked all of it, very nice place.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2021

10/10 Excellent

Sally

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Enid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is excellent. Location is desirable. The staff is very friendly and helpful.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The Room was very nice The lobby of the hotel is nice and location of the hotel is excellent Staff are very friendly
Stayed 2 nights in Nov 2019