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Sofitel Hangzhou Westlake

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sofitel Hangzhou Westlake

Terrace/patio
Sports facility
City view
Pub
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Parking included
    Parking included
  • Laundry
    Laundry
  • Gym
    Gym
  • Air conditioning
    Air conditioning

Explore the area

Map
333 West Lake Avenue, Hangzhou, Zhejiang, 310002
  • West Lake
    5 min walk
  • Westlake Yintai Commercial Center
    5 min walk
  • Qinghefang Old Street
    12 min walk
  • Hangzhou (HGH-Xiaoshan Intl.)
    37 min drive

Room options

View all photos for Luxury King Room

1 bedroom, premium bedding, down comforters, minibar

Luxury King Room

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Room

Superior King Room | 1 bedroom, premium bedding, down comforters, minibar

Superior King Room

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar

Junior Suite, 1 King Bed

  • 646 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Prestige)

Suite, 1 King Bed (Prestige) | 1 bedroom, premium bedding, down comforters, minibar

Suite, 1 King Bed (Prestige)

  • 861 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

1 bedroom, premium bedding, down comforters, minibar

Superior Room, 2 Twin Beds

  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, City View

Superior Room, 2 Twin Beds, City View | 1 bedroom, premium bedding, down comforters, minibar

Superior Room, 2 Twin Beds, City View

  • 377 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Room, 1 King Bed, Business Lounge Access

1 bedroom, premium bedding, down comforters, minibar

Luxury Room, 1 King Bed, Business Lounge Access

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury City View King Room

1 bedroom, premium bedding, down comforters, minibar

Luxury City View King Room

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Business Lounge Access, City View

1 bedroom, premium bedding, down comforters, minibar

Luxury Room, 1 King Bed, Business Lounge Access, City View

  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior City View King Room

Superior City View King Room | 1 bedroom, premium bedding, down comforters, minibar

Superior City View King Room

  • 377 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Canopy by Hilton Hangzhou West Lake

Parking included
Free WiFi
Restaurant
Air conditioning
4.5 out of 5, Wonderful, (55)
The price is $126
per night
$147 total
includes taxes & fees
Dec 7 - Dec 8
Canopy by Hilton Hangzhou West Lake

About this property

Sofitel Hangzhou Westlake

5-star Hangzhou hotel, connected to a shopping center in Shangcheng
Along with 3 restaurants, this smoke-free hotel has an indoor pool and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Sofitel Hangzhou Westlake offers 233 accommodations with minibars and safes. Beds feature down comforters and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

This Hangzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Sofitel Hangzhou Westlake provides a sauna and a 24-hour fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This 5-star property offers access to a business center and meeting rooms. This luxury hotel also offers a terrace, barbecue grills, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Sofitel Hangzhou Westlake is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Yong Jin Ge - This restaurant serves lunch and dinner.
Kwee Zeen - This restaurant serves breakfast, lunch, and dinner.
Le Bar - Onsite pub.
Club lounge - Onsite bar.
Sky Garden Roof Top Loung - Onsite rooftop bar.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 188 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Club lounge
  • Kwee Zeen
  • Le Bar
  • Sky Garden Roof Top Loung
  • Yong Jin Ge

Things to do

  • 24-hour gym
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free crib
  • In-room refrigerator
  • Indoor pool
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 288.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 500 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CNY 188 per person
  • Airport shuttle fee: CNY 550 per vehicle (one-way)
  • Rollaway bed fee: CNY 288.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.

We should mention

Pool access available from 9:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hangzhou Sofitel
Hangzhou Westlake
Sofitel Hangzhou
Sofitel Hangzhou Westlake
Sofitel Westlake
Sofitel Westlake Hangzhou
Sofitel Westlake Hotel
Sofitel Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou

Sofitel Hangzhou Westlake Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 172 out of 416 reviews" "
Rating 8 - Good. 166 out of 416 reviews" "
Rating 6 - Okay. 40 out of 416 reviews" "
Rating 4 - Poor. 28 out of 416 reviews" "
Rating 2 - Terrible. 10 out of 416 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is crossing from west Lake, very friendly staff, great breakfast buffet, nice environment. Love the stay.
Stayed 2 nights in Jul 2024

10/10 Excellent

Minchuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the Westlake, very easy to access. Central location
Stayed 2 nights in Jul 2024

10/10 Excellent

Gail, Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convent location a block from West Lake, clean comfortable facility, would stay here again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Overnight in Hangzhou
Clean convenient location. Short walk to West Lake. Easy access to shopping district and restaurants.
Stayed 1 night in Jun 2024

10/10 Excellent

Peck Sze Jacqueline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient. We were just across from the lake. Our junior suite booking including daily breakfasts and afternoon teas. Suite was tidied twice a day with fresh fruits provided daily. Hotel drivers offered good rates and good service.
Stayed 3 nights in May 2024

10/10 Excellent

Hai Yan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

amitabh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Great location next to the lake
Stayed 1 night in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice
Close proximity to the West Lake makes it easy to assess. There's no lake view from our room but can go to the gardens for that. Room is well taken care of by the service staff, excellent service.
Stayed 5 nights in Apr 2024

2/10 Terrible

CHEE YEN

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room review, facilities
- 5 stars Hotel without good air-conditioner - Not providing convenient room and comfort to the guests. - Staff Hotel not even solving guests complaint. - Air conditioner not running well, noisy room environment.
Stayed 3 nights in Mar 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

6/10 Okay

Kim Hua

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unhappy Experience
The housekeeping was not met. The cups weren’t washed. The beds weren’t tided properly. Some of our rubbish was also not cleared away. The service was not what we expected based on the reviews.
Stayed 4 nights in Dec 2023

10/10 Excellent

Hu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near West lake
Stayed 1 night in Nov 2023

8/10 Good

Luwei

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Wei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located cross street distance from the world famous Westlake. The hotel rooms are super clean and spacious. The staff are well trained, but I found the male staff members were less patient than the female staff. Another thing should be improved is the transportation. The taxi or Uber drivers sometimes were not able to drive to the front of the lobby to pick up guests - inconvenient when with luggage.
Stayed 3 nights in Sep 2023

10/10 Excellent

Jianlong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for two nights and the experience is fantastic. The hotel is close to metro station and the west Lake is cross the street. Hotel is clean and staff is very polite and friendly. Breakfast has a lot of options and is good value for money. The cleaning lady who is responsible for 4th floor has done a great job to make my room clean and comfortable. Thanks for providing excellent customer experience.

10/10 Excellent

Jun Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel despite being slightly old. The hotel is very pretty and service is extremely good.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kentaro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing. For the location and price, it can't be beaten. It was a 3-minute walk to a fun part of the west lake with food and dining. The cabs were able to pull up to the front of the lobby. The service was really good. Can't way enough good things about this hotel. I will definitely be back
Stayed 3 nights in Aug 2023

10/10 Excellent

Bruce

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff were more than accommodating. They helped make my stay enjoyable.
Stayed 2 nights in Aug 2023

10/10 Excellent

Sophie

Stayed 2 nights in May 2023

10/10 Excellent

Huang

Stayed 1 night in Jun 2023

8/10 Good

Ying

Stayed 1 night in May 2023

6/10 Okay

YL

Traveled with group
Liked: Cleanliness
area for improvement for staff at dining room making noises while pulling the chairs during clearing
Stayed 4 nights in May 2023

10/10 Excellent

Shun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is one of the best we have stayed, the other greatest experience are the staffs we met, especially the gentlement Liu (小刘) from the conciege, he is
Stayed 1 night in Jan 2023

10/10 Excellent

Timothy

Stayed 4 nights in Jun 2021