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The Silk Lakehouse, Shangri-La Hangzhou

4.5 star property

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Photo gallery for The Silk Lakehouse, Shangri-La Hangzhou

Bar (on property)
Property video
Terrace/patio
Exterior
Romance Room, Lake View | Premium bedding, free minibar items, in-room safe

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available
$489
includes taxes & fees
Feb 5 - Feb 6

Explore the area

View in a map
78 Beishan Road, Hangzhou, Zhejiang, 310007
  • Place, Beishan St
    ‪1 min walk‬
  • Place, West Lake
    ‪3 min walk‬
  • Place, Zhejiang University Yuquan Campus
    ‪3 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪34 min drive‬

Room options

View all photos for Premier Room, Garden View

Premier Room, Garden View | Premium bedding, free minibar items, in-room safe

Premier Room, Garden View

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Romance Room, Lake View

Romance Room, Lake View | Premium bedding, free minibar items, in-room safe

Romance Room, Lake View

  • 614 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for West Lake Suite

West Lake Suite | Living area | LCD TV, iPad

West Lake Suite

  • 732 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View | Premium bedding, free minibar items, in-room safe

Room, 1 King Bed, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 463 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Garden View

Twin Room, Garden View | Premium bedding, free minibar items, in-room safe

Twin Room, Garden View

  • 463 sq ft
  • Sleeps 3
  • 2 Twin Beds

Suite, Garden View (Serenity)

  • Sleeps 4
  • 1 King Bed

Suite, Lake View (Serenity)

  • Sleeps 4
  • 1 King Bed

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About this property

The Silk Lakehouse, Shangri-La Hangzhou

4.5-star hotel in Xihu
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour health club. WiFi in public areas is free. Additionally, a bar/lounge, a rooftop terrace, and a conference center are onsite.
The Silk Lakehouse, Shangri-La Hangzhou offers 68 air-conditioned accommodations with iPads and minibars (stocked with some free items). Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

A 24-hour health club and complimentary bicycles are featured at the hotel. Other recreational amenities include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, The Silk Lakehouse, Shangri-La Hangzhou provides a 24-hour health club and complimentary bicycles. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 4.5-star property offers access to 3 meeting rooms and limo/town car service. This Art Deco hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance.

The Silk Lakehouse, Shangri-La Hangzhou is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Living Room by Alan Yu - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 312 for adults and CNY 156 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Living Room by Alan Yu

Things to do

  • 24-hour health club
  • Bicycle storage
  • Fitness classes
  • Free bicycle rentals
  • Indoor pool
  • Pilates classes
  • Yoga classes

Family friendly

  • Children's dinnerware
  • In-room crib
  • Indoor pool
  • Lifeguards on site
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Garden
  • On the waterfront
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Braille/raised signage
  • Front entrance ramp
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2025
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Reception hall
  • Rooftop garden
  • Smoking not allowed
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Children's robes
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • iPad
  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (limited items)
  • Meal delivery service
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 583.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 312 for adults and CNY 156 for children
  • Rollaway bed fee: CNY 583.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Alipay and WeChat Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses eco-friendly cleaning products

We should mention

This property does not have elevators
Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

The Silk Lakehouse, Shangri-La Hangzhou Hotel
The Silk Lakehouse, Shangri-La Hangzhou Hangzhou
The Silk Lakehouse, Shangri-La Hangzhou Hotel Hangzhou

The Silk Lakehouse, Shangri-La Hangzhou Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 6 out of 7 reviews
Rating 8 - Good. 0 out of 7 reviews
Rating 6 - Okay. 1 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

10/10

Cleanliness

9.8/10

Staff & service

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Franklin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most beatiful hotel - even though most rooms are obstructed by tall trees (government requirement) to have views of West Lake, the 360 degree views are available at roof floor - a must in the evening when the whole Lake and distant city become enchanted.
Stayed 5 nights in Dec 2025

10/10 Excellent

mingling

Stayed 2 nights in Nov 2025

10/10 Excellent

Ming-Yi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
員工很細心專業，每一位都相當親切。早餐尤其驚艷，不僅是新鮮可口，熱食的口感非常細緻，每一道都推薦品嚐。
Stayed 1 night in Oct 2025

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

PEI-CHUN

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Li-Shao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025