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Hanmer Springs Retreat

4.5 star property

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Photo gallery for Hanmer Springs Retreat

Sports bar, garden views, open daily
Sports bar, garden views, open daily
Courtyard
Courtyard
View from room

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Kitchen

Explore the area

Map
35 Hanmer Springs Road, Hanmer Springs, 7334
  • A Maze N Golf
    ‪3 min walk‬
  • Hanmer Springs Thermal Reserve
    ‪13 min walk‬
  • Hanmer Heritage Forest
    ‪3 min drive‬

Room options

View all photos for Standard Studio

Desk, laptop workspace, blackout drapes, soundproofing

Standard Studio

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Executive Studio

Executive Studio | Desk, laptop workspace, blackout drapes, soundproofing

Executive Studio

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Studio, Bathtub

Desk, laptop workspace, blackout drapes, soundproofing

Premier Studio, Bathtub

  • 592 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Studio

Desk, laptop workspace, blackout drapes, soundproofing

Superior Studio

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Suite, 1 Bedroom

Mini-fridge, microwave, electric kettle, toaster

Suite, 1 Bedroom

  • 592 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Two Bedroom Apartment

Two Bedroom Apartment | Living area | 32-inch TV with cable channels

Two Bedroom Apartment

  • 915 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Premier Studio

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Two-Bedroom Suite

Desk, laptop workspace, blackout drapes, soundproofing

Two-Bedroom Suite

  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

Superior Studio

  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

Standard Studio

  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

Executive Studio

  • Sleeps 2
  • 1 King Bed

One-Bedroom Suite with SPA Bath

  • Sleeps 4
  • 1 King Bed

Similar properties

Seasonal outdoor pool

Edit Hanmer Springs

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (506)
$110 nightly
The price was $138
The price is $110 total
includes taxes & fees
Edit Hanmer Springs

About this property

Hanmer Springs Retreat

4.5-star Hanmer Springs motel with restaurant
This motel features a restaurant, a bar/lounge, and a conference center. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, a business center, and conference space. Change of towels is available on request.
Hanmer Springs Retreat offers 33 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Accommodations at this 4.5-star motel have kitchenettes with microwaves and cookware/dishes/utensils.

Guests can surf the web using the complimentary wireless Internet access. Premium cable television is provided. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is offered daily and change of towels can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the motel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 4.5-star property consist of a business center and 3 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 2153 square feet (200 square meters) include a conference center. This family-friendly motel also offers a terrace, barbecue grills, and an arcade/game room. Onsite uncovered self parking is complimentary.

Hanmer Springs Retreat has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Five Stags Hanmer Springs - Overlooking the garden, this steakhouse specializes in local and international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Bar - Overlooking the garden, this sports bar serves dinner and light fare. Happy hour is offered. Open daily.
Private function Bar - This cocktail bar serves dinner and light fare. Reservations are required. Open daily.
Room service (during limited hours) is available.

Languages

English, Filipino, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free uncovered self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: NZD 15 for adults and NZD 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Bar
  • Five Stags Hanmer Springs
  • Private function Bar

Things to do

  • Arcade/game room
  • Bicycle tours
  • Billiards/pool table
  • Playground

Family friendly

  • Arcade/game room
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Conference center (2,153 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 2 floors
  • Ballroom
  • Banquet hall
  • Built in 2000
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Champagne service
  • Cookware, dishware, and utensils
  • Electric kettle
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge
  • Restaurant dining guides
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 3.50 percent for credit card payments
The front desk is open Monday - Sunday (7:30 AM - 11:30 AM) and Monday - Sunday (2:30 PM - 6:30 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property is closed between August 19 and August 24.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately NZD 15 for adults and NZD 10 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3.50 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a first aid kit

We should mention

This property does not have elevators
Hot springs access available from 10:00 AM to 6:00 PM

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hot Springs Motor Lodge Hanmer Springs
Hot Springs Motor Lodge
Hot Springs Motor Hanmer Springs
Hot Springs Motor
Hot Springs Motor Hotel Hanmer Springs
Hanmer Springs Retreat Hotel
Hanmer Springs Retreat Hotel
Hanmer Springs Retreat Hanmer Springs
Hanmer Springs Retreat Hotel Hanmer Springs

Hanmer Springs Retreat Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 459 out of 1001 reviews
Rating 8 - Good. 359 out of 1001 reviews
Rating 6 - Okay. 125 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
The complex is getting more and more run-down through lack of care & maintenance. Exterior lights are hanging off the walls, cigarette butts on the decks. The fridges are never defrosted - completely blocked with ice. There was no milk. The shower head needs a new seal as water blows everywhere from the back of the fitting. I left a personal item in the motel and the owners ignored all requests to get it back. 0/5
Stayed 1 night in Feb 2025

10/10 Excellent

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people went out of their way to be helpful and pleasant. A great place to stay for a couple of days. Highly recommended.
Stayed 2 nights in Feb 2025

8/10 Good

Megan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendky upon check-in. However no reply to 4 messsges left prior to arrival. Very disappointing
Stayed 1 night in Feb 2025

6/10 Okay

Averil

Liked: Staff & service
An average NZ place to stay. Beautiful surroundings
Stayed 2 nights in Feb 2025

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and quiet with beautiful views.
Stayed 1 night in Feb 2025

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Given disabled room with no prior warning

Booked a Supierer Studio room for the weekend to celebrate my wife's 50th Birthday. Arrived after Reception closed 6pm (very early to close) to find they had put us into the disability room complete with Hospital style bathroom. Normally Hotels/ motels would sell these rooms as disability rooms so at least if you book it you know what to expect but beware this place does not specifically advertise it has disability rooms so you book a normal room and there is a chance they will give you one of these rooms. Breakfast was very mediocre, we tried 2 of the breakfast cereals and they were very stale and same for the crackers with the cheese. Coffee did not taste nice at all.
Stayed 2 nights in Feb 2025

10/10 Excellent

Grant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't say anything wrong about this place hosts and staff could not do enough for us for the 2 days we where there and the room was super clean tidy
Stayed 2 nights in Feb 2025

10/10 Excellent

Aliaon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Andrew

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location. Loved the size of the room, the balcony, the quiet
Stayed 1 night in Feb 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient access to pool.
Stayed 1 night in Feb 2025

6/10 Okay

Timothy, Hamilton

Traveled with family
Liked: Cleanliness, staff & service
Stayed a few years back and the place was very good. It however now needs updating. The attached restauramt has declined.badly and breakfast is not worth it, just go into town. Its clean and comfortable and good access to town but needs an update
Stayed 2 nights in Feb 2025

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The managers were extremely helpful and took care of my every need
Stayed 4 nights in Feb 2025

8/10 Good

Norman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Aimee

Traveled with group, Traveled with partner
Liked: Staff & service, amenities
Staff are amazing, friendly and helpful! Rooms could do with a better clean!
Stayed 2 nights in Feb 2025

10/10 Excellent

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay
Stayed 1 night in Feb 2025

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed just one night but great place for short stay. Staff were very friendly and welcoming. Large comfortable room and bed, slept well. Walkable to shops.
Stayed 1 night in Jan 2025

10/10 Excellent

Sheinel

Stayed 1 night in Jan 2025

6/10 Okay

Hannelie

Traveled with group
Liked: Cleanliness, property conditions & facilities
The reception was unattended and only open at 3pm. We had food in a cool bag and just wanted to drop it off so it's not sitting in the warm car. We couldn't go for a walk and explore as we had to wait for reception to open. We even phoned the number on the reception door and asked for help to no avail.
Stayed 2 nights in Jan 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Could we please get a bigger fridge in the room. Is my only critique
Stayed 1 night in Jan 2025

6/10 Okay

Kathryn

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The motel needs an update in the bathrooms. The water in the toilet cistern was running and noisy!
Stayed 2 nights in Jan 2025

10/10 Excellent

George Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very courteous and flexible staff
Stayed 1 night in Jan 2025

10/10 Excellent

Suzanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wished we could have stayed longer. Thank u for having us
Stayed 1 night in Jan 2025

10/10 Excellent

Kendra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room, clean and comfortable. Having the kitchenette was great. Big bathroom with good shower pressure
Stayed 3 nights in Jan 2025

8/10 Good

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Dec 2024

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was so good. The room was spacious and clean. The bed was comfortable. The spa bath was lovely The manager owner was friendly and went out of his was to make our stay really nice. We didn't know how breakfast was included he called the kitchen to keep the buffet out.
Stayed 1 night in Jan 2025