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20 Hotel and Apartment

3.5 star property

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Photo gallery for 20 Hotel and Apartment

Junior Double Room, Balcony | Free minibar items, in-room safe, desk, laptop workspace
Royal Room | Free minibar items, in-room safe, desk, laptop workspace
Room amenity
Restaurant
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Laundry
  • Free WiFi

Explore the area

Map
93A Doi Can, Ba Dinh, Hanoi, Hanoi, 100000
  • Ho Chi Minh Mausoleum
    ‪10 min walk‬
  • West Lake
    ‪15 min walk‬
  • Hoan Kiem Lake
    ‪4 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪35 min drive‬

Room options

View all photos for Superior Double or Twin Room

Superior Double or Twin Room | Free minibar items, in-room safe, desk, laptop workspace

Superior Double or Twin Room

  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Royal Room

Royal Room | Free minibar items, in-room safe, desk, laptop workspace

Royal Room

  • City view
  • 517 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed

View all photos for Family Room

Family Room | Free minibar items, in-room safe, desk, laptop workspace

Family Room

  • Lake view
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Double Room, Balcony

Junior Double Room, Balcony | Free minibar items, in-room safe, desk, laptop workspace

Junior Double Room, Balcony

  • City view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Free minibar items, in-room safe, desk, laptop workspace

Deluxe Room

  • City view
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, City View

Junior Suite, City View | Free minibar items, in-room safe, desk, laptop workspace

Junior Suite, City View

  • City view
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

20 Hotel and Apartment

3.5-star hotel in Ba Dinh
Along with a restaurant, this hotel has a bar/lounge and a business center. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Change of towels is available on request.
20 Hotel and Apartment offers 57 air-conditioned accommodations with minibars (stocked with some free items) and minibars. 24-inch flat-screen televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center.

Public areas are equipped with complimentary wireless Internet access. This Art Deco hotel also offers a terrace, tour/ticket assistance, and a garden. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Only motorcycle parking is offered.

20 Hotel and Apartment has designated areas for smoking.

Onsite venue - restaurant.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Onsite motorcycle parking only

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height bed
  • Stair-free path to entrance
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • 1 building
  • 12 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 percent of room rate
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 200000.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: VND 200000 (one-way), (from 1 to 17 years old)
  • Late check-out fee: 50 percent of room rate (subject to availability)
  • Rollaway bed fee: VND 200000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

20 Hotel Apartment
20 Hotel and Apartment Hotel
20 Hotel and Apartment Hanoi
20 Hotel and Apartment Hotel Hanoi

20 Hotel and Apartment Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 30 out of 55 reviews
Rating 8 - Good. 17 out of 55 reviews
Rating 6 - Okay. 6 out of 55 reviews
Rating 4 - Poor. 2 out of 55 reviews
Rating 2 - Terrible. 0 out of 55 reviews

8.4/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Liked: Cleanliness, staff & service, room comfort

Hotel 20

Rooms are comfortable but a little tired. Breakfast is buffet style, it's not a huge choice but is certainly adequate. The location is very good, 10 minutes walk to Ho Chi Minh Mausoleum and about 25 minutes to the Opera House.
Stayed 8 nights in Mar 2025

6/10 Okay

Gillian

Liked: Cleanliness, staff & service, room comfort

Hotel matches the price tag

A bit out dated and not a great breakfast buffet in terms of variety or quality but the staff are really friendly and helpful and the room was spacious for the price. Reasonable value for money but the location was a bit inconvenient to the main area of Old Quarter. Although, it did allow us to discover local gems in the outer skirts.
Stayed 4 nights in Mar 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not great

In need fo some TLC. More of a backpackers hostel than a hotel. But the staff were wonderful and did their best under the circumstances.
Stayed 3 nights in Mar 2025

8/10 Good

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities
shower bathroom leaks water everywhere
Stayed 1 night in Mar 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2025

8/10 Good

Gerald, Kern Che

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great area if you’re looking to explore the west side of Hanoi. While it’s slightly away from the Old Quarter, this area offers plenty of food options and is relatively close to Lotte West Lake.
Stayed 5 nights in Feb 2025

8/10 Good

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
1
Stayed 5 nights in Feb 2025

10/10 Excellent

Lily Hue

hot water in the shower not very long
Stayed 3 nights in Dec 2024

10/10 Excellent

Lily Hue

the buffet
Stayed 2 nights in Dec 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

6/10 Okay

Raihan Binti

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
It was just okay.
Stayed 1 night in Nov 2024

8/10 Good

Kush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasent stay

Close to shops and friendly staff
Stayed 2 nights in Oct 2024

8/10 Good

Kelvin

Stayed 2 nights in Sep 2024

8/10 Good

Sunderam

Traveled with group
Liked: Cleanliness, staff & service, amenities
Amazing property good staff. Fantastic hospitality
Stayed 2 nights in Aug 2024

10/10 Excellent

Lu Min

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place.The only negative thing is that the walls are not really sound proof. I can hear everything from the room besides mine. Food is delicious. The staffs are friendly and overall it is a really nice place.
Stayed 7 nights in May 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, room comfort

Very friendly

Very friendly staff at the hotel.
Stayed 3 nights in Jun 2024

10/10 Excellent

Ivan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice n friendly

Stayed 1 night in Mar 2024

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here because it was walkable to the one pillar pagoda and other things we needed to get to. Also, the price was really good. The staff was accommodating and excellent. The rooms have some wear but overall in good shape and they clean the rooms well. The walls aren’t very sound proof so you can hear loud talking and crying kids next door but normal volume conversations aren’t noticeable. Because no one is really out past 11pm it is quiet after that. I would stay here again.
Stayed 2 nights in Feb 2024

8/10 Good

Gérard

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vraiment bon emplacement pour visiter et le personnel plus que parfait
Stayed 2 nights in Oct 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Was comfortable and clean
Stayed 4 nights in Jul 2023

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Not good

Very friendly and kind staff but the hotel is run down. The location wasn't great, king bed (2 twin beds together) not comfortable at all, every time I took a shower the water would go all over the bathroom floor and the AC would not blow cold... Strong cigarette smell inside the room during my 2 night stay and the gym has no equipment. Would not go back or recommend
Stayed 2 nights in Mar 2023

10/10 Excellent

chendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
gem of a place. beautiful room quite large for the price busy location- you have to learn how to cross roads here! The staff are kind and courteous and always welcoming. Housekeeping was fantastic. Such nice people....
Stayed 8 nights in Jan 2023

10/10 Excellent

ETHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend!

Wonderful! Staff were friendly and attentive. I enjoyed my stay very much. Location is great in that it is not as busy and loud as the Old Quarter. My room was very spacious, too.
Stayed 3 nights in Dec 2022