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Hanoi Inner Hotel

3.5 star property

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Photo gallery for Hanoi Inner Hotel

Lobby
City view
Minibar, in-room safe, desk, soundproofing
Property entrance
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
  • Laundry
$30
includes taxes & fees
Dec 3 - Dec 4

Explore the area

View in a map
No 19, Au Trieu Street, Hoan Kiem District, Hanoi, 10000
  • Place, St. Joseph's Cathedral of Hanoi
    ‪1 min walk‬
  • Place, Hoan Kiem Lake
    ‪3 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪8 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪37 min drive‬

Room options

View all photos for Triple Room

Minibar, in-room safe, desk, soundproofing

Triple Room

  • Sleeps 3

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

  • Sleeps 4

View all photos for Deluxe Double or Twin Room, City View

Deluxe Double or Twin Room, City View | Minibar, in-room safe, desk, soundproofing

Deluxe Double or Twin Room, City View

8.0 out of 10
Very good
(11 reviews)
  • 237 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Honeymoon Double or Twin Room, City View

Honeymoon Double or Twin Room, City View | Minibar, in-room safe, desk, soundproofing

Honeymoon Double or Twin Room, City View

7.0 out of 10
Good
(2 reviews)
  • 323 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Triple Room, City View

Minibar, in-room safe, desk, soundproofing

Triple Room, City View

7.4 out of 10
Good
(3 reviews)
  • 377 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Family Quadruple Room, City View

Minibar, in-room safe, desk, soundproofing

Family Quadruple Room, City View

  • 409 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room

Minibar, in-room safe, desk, soundproofing

Superior Double Room

7.8 out of 10
Good
(6 reviews)
  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King Room

Minibar, in-room safe, desk, soundproofing

Deluxe King Room

  • Sleeps 2

View all photos for Superior Double Room

Minibar, in-room safe, desk, soundproofing

Superior Double Room

  • Sleeps 2

View all photos for Honeymoon Room

Minibar, in-room safe, desk, soundproofing

Honeymoon Room

  • Sleeps 2

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About this property

Hanoi Inner Hotel

3.5-star Hanoi hotel, connected to a shopping center in Old Quarter
Along with a restaurant, this smoke-free hotel has a snack bar/deli and self parking. WiFi in public areas is free. Additionally, coffee/tea in a common area, a business center, and concierge services are onsite.
Hanoi Inner Hotel offers 24 air-conditioned accommodations with fireplaces and computers. 32-inch LCD televisions come with cable channels and DVD players. Refrigerators, coffee/tea makers, and minibars are provided. Bathrooms include showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

Dining options at the hotel include a restaurant and a snack bar/deli. Public areas are equipped with complimentary wired and wireless Internet access. This 3.5-star property offers access to a business center. For a surcharge, the property provides an airport shuttle (available 24 hours), a beach shuttle, and a train station drop-off service. This business-friendly hotel also offers tour/ticket assistance, coffee/tea in a common area, and concierge services. Parking is available onsite for a surcharge.

Hanoi Inner Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge.
Onsite venue - This restaurant specializes in Vietnamese cuisine.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Self parking on site (VND 200,000 per night)
  • Onsite parking options include a carport

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • On the bay
  • On the boardwalk/promenade

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Raised toilet seat

More

  • 1 building
  • 6 floors
  • Built in 2013
  • Smoking not allowed

Room amenities

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • Computer
  • DVD player

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Fireplace
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 250000.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 400000 per vehicle (one-way)
  • Self parking fee: VND 200000 per night
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: VND 250000.0 per night
  • Credit card charges are subject to a surcharge of 4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Boutique Splendid Hotel
Splendid Boutique
Splendid Boutique Hotel
Splendid Star Boutique
Splendid Star Boutique Hanoi
Splendid Star Boutique Hotel
Splendid Star Boutique Hotel Hanoi
Splendid Star Hotel
Star Boutique Hotel
Hanoi Inner Hotel Hotel
Hanoi Inner Hotel Hanoi
Splendid Star Boutique Hotel
Hanoi Inner Hotel Hotel Hanoi
7S Hotel Splendid Star Boutique

Reviews

Hanoi Inner Hotel Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.6/10

Staff & service

7.0/10

Amenities

8.8/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 697 out of 1001 reviews
Rating 8 - Good. 172 out of 1001 reviews
Rating 6 - Okay. 79 out of 1001 reviews
Rating 4 - Poor. 29 out of 1001 reviews
Rating 2 - Terrible. 24 out of 1001 reviews

Reviews

6/10 Okay

jen

Liked: Staff & service
Staff really helpful and friendly. Rooms a bit tired looking and lack ventilation, air conditioning is poor
Stayed 3 nights in Aug 2025

8/10 Good

Malachy

Traveled with partner
The property is in a great location, close to the old quarter and right next to St. Paul’s Cathedral. The staff were very friendly and helpful when we had a late night arrival. The was quite large had a nice view overlooking the street. It was somewhat noisy at night with motorbikes and cars passing by and the bathroom could benefit from a deep clean. The price was fair for what you get.
Stayed 2 nights in Jul 2025

6/10 Okay

Shawn

Traveled with family
Disliked: Property conditions & facilities
Helpful staff. Close location to many places in the historical district. However, the room is not nearly as nice as the pictures lead you to believe. It’s kind of run down. The AC worked, it was clean enough and it was safe. That’s all that mattered to us. The old saying ‘You Get What You Pay For.’ is still true!
Stayed 4 nights in Jun 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service

Convenient hotel near the big church

This is my second stay at this hotel. Even though the room had a nice big window this time, the condition was quite run down with cracks on the floor and dusts on the chaise. I was told they were thinking about renovation for this room. The reception staff were lovely, the young lady changed the fridge for me as the one in my room was not working. The size of the room is comfortable as I booked for a bigger size room. The location was great as it was 5mins walk to Hoan Kiem lake and had lots of eateries nearby.
Stayed 2 nights in Jul 2025

10/10 Excellent

Quynh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice mini hotel in an excellent location, 3 mins walk to the church and 5mins to Hoan Kiem lake. There are lots of restaurants and shops nearby. I booked a big room so the size is spacious, good WiFi and lovely staff. I would stay here again.
Stayed 2 nights in Jun 2025

8/10 Good

amélie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Carmen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was poorly maintained with broken flooring. The shower smelt bad and there were bugs. We complained and the receptionist offered a slightly better room but there were still bugs and so we immediately left and went to a different hotel. I am surprised this is rated above 9.0 on Hotels.com
Shower gel was broken too
Very old and rusted
Stayed 3 nights in May 2025

8/10 Good

Jacqueline

Traveled with family

Miscommunication

The hotel was not bad, but there’s one of the girls that works in the reception that does not know English, and there was a miscommunication
Stayed 3 nights in May 2025

10/10 Excellent

Beryl Knena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part about this hotel was Lucy, her excellent service and genuine interactions to help ensure our stay was great made our stay at this hotel worth it. The AC was super helpful and worked well too! Breakfast was not included however many places were near to eat. The hotel was located at a good spot.
Stayed 6 nights in May 2025

10/10 Excellent

Elizabeth

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice to have everything so close and able to be accessed by foot. Staff were super nice, helpful and welcoming.
Stayed 1 night in May 2025

2/10 Terrible

Andika

Traveled with group
Disliked: Amenities, property conditions & facilities
Property is very out dated and dirty. The wallpaper of the room is ripped, and the floor are very dusty and dirty. I don’t think the rooms have been thoroughly cleaned. Very disappointed with my visit as I expected it to be a lot better condition. The photos of the hotel did not capture this at all.
Stayed 5 nights in Apr 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Did not even stay one night, very dirty rooms

I initially booked this room due to the good reviews on this website, and the pictures looked promising. However on arrival, there was quite a lot of issues that we encountered. We booked two rooms but initially only got one room and had to make the staff aware of this. The first room's door had a large gap in it and was difficult to lock. The bathroom had soap scum on the floors and in the shower, the toilet and surrounding floor was visibly dirty. The sheets on the bed had rips in them. The second room's bathroom was also quite dirty. There was hair on the bedroom and bathroom floors. There was also drops of blood on the floor next to the bed and bedside table. I am unsure if the rooms had been cleaned properly prior to our arrival. We were supposed to stay here for 6 nights but did not even stay for 3 hours due to feeling very uncomfortable with the living situation. We booked elsewhere and instantly felt more secure and comfortable. The benefit of this hotel is the location, as it is quite close to everything in the Old Quarter. The bedrooms are larger compared to other hotels also. If you are looking for convenience and a fairly priced hotel, and are not too concerned about the standard of cleanliness then I would recommend this for you. I however would not recommend staying here to my friends and family.
Stayed 6 nights in Apr 2025

10/10 Excellent

PaYing

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property in the heart of Old City. The rooms were large and convenient.
Stayed 1 night in Apr 2025

8/10 Good

eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel great location

Nice tiny hotel, close to everything. Big rooms. Located close to cathedral in a low traffic street. Restaurants, circle K and services in same.street.
Stayed 2 nights in Apr 2025

4/10 Poor

RICHARD, CHICAGO

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I do not recommend this hotel. Two towels for two people, no other towels or hand cloths. Shower lacked shelves so soap etc had to be outside on sink. No water kettle. Coffee cups but no coffee. Safe inoperative. TV inoperative. Cobwebs in corners. Room musty with mildew. No comp water. Stay away.

4/10 Poor

SAR, Grand Prairie Texas

Traveled with partner
If you are looking for a place where you can save money this is the right place and close to everything this is the right place, but the cleaning is very bad, the bathroom and the floor were dirty, there were even ants in our bed.
Stayed 1 night in Mar 2025

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at this hotel. It is situated in a very quaint alley with the cathedral at the end of the alley. The hotel is ideally located within easy walking distance of the Old Quarter and Hoan Kiem lake. The staff at the hotel are very friendly and helpful. The facilities at the hotel however are a bit tired and worn and could do with some upgrade. I would recommend this hotel and I would stay again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Baljit, WANNIASSA

Stayed 3 nights in Feb 2025

8/10 Good

Russell

Traveled with partner
Liked: Cleanliness, staff & service
Pictures looked nothing like the property. Toilet leaked, bathroom faucet ready to fall off. Staff was very friendly and helpful. Location was fine.
Stayed 3 nights in Feb 2025

6/10 Okay

Chun

Traveled with partner
Liked: Staff & service
Bed is good and comfortable. No electric kettle provided. Staff are helpful.
Stayed 2 nights in Feb 2025

6/10 Okay

Raffaele

Liked: Staff & service
Acceptable. It could be cleaner
Stayed 1 night in Feb 2025

2/10 Terrible

Amanda

Stayed 2 nights in Feb 2025

6/10 Okay

Raffaele

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Kira, Oak Harbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My all time favorite hotel in Hanoi
Stayed 1 night in Feb 2025

10/10 Excellent

Kira, Oak Harbor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here whenever i am in Hanoi. Its perfect for my needs. Its well kept and the host always helps me make travel arrangements even when i am in other parts of Vietnam. Also i was able to store my luggage here. The rooms are clean and very spacious
Stayed 1 night in Feb 2025