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Jacosmo Hotel & Spa

4.0 star property

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Reception
Jacosmo Suite Balcony with Jacuzzi | Minibar, in-room safe, individually decorated, individually furnished
Jacosmo Suite Balcony with Jacuzzi | Minibar, in-room safe, individually decorated, individually furnished
Reception
Restaurant

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • All inclusive
  • Spa
  • Parking included
  • Room service

Explore the area

Map
23 Lo Su, Hoan Kiem, Hanoi
  • Hoan Kiem Lake
    ‪4 min walk‬
  • Hanoi Old Town Night Market
    ‪9 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪13 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪23 min drive‬

Room options

View all photos for Deluxe Double With City View

Deluxe Double With City View | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double With City View

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Twin - Room

Superior Double Twin - Room | Minibar, in-room safe, individually decorated, individually furnished

Superior Double Twin - Room

  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Jacosmo Suite Balcony with Jacuzzi

Jacosmo Suite Balcony with Jacuzzi | Minibar, in-room safe, individually decorated, individually furnished

Jacosmo Suite Balcony with Jacuzzi

  • 646 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior suite Balcony

Junior suite Balcony | Minibar, in-room safe, individually decorated, individually furnished

Junior suite Balcony

  • 646 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double with window

Deluxe Double with window | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double with window

  • 301 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive City View

Executive City View | Minibar, in-room safe, individually decorated, individually furnished

Executive City View

  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Triple City View

Minibar, in-room safe, individually decorated, individually furnished

Triple City View

  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Family City View

Minibar, in-room safe, individually decorated, individually furnished

Family City View

  • 431 sq ft
  • Sleeps 5
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Suite City View

Family Suite City View | Minibar, in-room safe, individually decorated, individually furnished

Family Suite City View

  • 807 sq ft
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Junior Suite City View

Junior Suite City View | Minibar, in-room safe, individually decorated, individually furnished

Junior Suite City View

  • 431 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Grand Cititel Hanoi Hotel & Spa

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.8 out of 5, Exceptional, (290)
The price is $76
All taxes and fees included in total
Grand Cititel Hanoi Hotel & Spa

About this property

Jacosmo Hotel & Spa

4-star hotel in Old Quarter
A full-service spa, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a coffee shop/cafe, and coffee/tea in a common area.
Jacosmo Hotel & Spa offers 28 air-conditioned accommodations with fireplaces and minibars. These individually decorated and furnished accommodations have separate sitting areas. 32-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, complimentary toiletries, and hair dryers.

This Hanoi hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa; other services include Swedish massages, facials, and body wraps. The spa is open daily.
Some rates at Jacosmo Hotel & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Jacosmo Hotel & Spa features a full-service spa. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This Art Deco hotel also offers multilingual staff, tour/ticket assistance, and coffee/tea in a common area. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site. A total renovation of this property was completed in December 2022.

Jacosmo Hotel & Spa has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:00 AM.
Gia Bao Grand Restaurant - Onsite restaurant. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Jacosmo Hotel & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Languages

Chinese (Mandarin), English, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:00 AM for a fee: VND 2,500,000 for adults and VND 150,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gia Bao Grand Restaurant

Things to do

  • Full-service spa
  • TV in common areas

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Built in 2009
  • Designated smoking areas (fines apply)
  • Fireplace in lobby
  • Renovated entire property - December 2022

Room amenities

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Fireplace
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: VND 520000

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 250000.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 2500000 for adults and VND 150000 for children
  • Airport shuttle fee: VND 446000 per vehicle (one way)
  • Late check-out fee: VND 520000 (subject to availability)
  • Rollaway bed fee: VND 250000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Gia Bao
Gia Bao Grand
Gia Bao Grand Hanoi
Gia Bao Grand Hotel Hanoi
Gia Bao Hotel
Gia Hotel
Hotel Gia
Antique Hotel Hanoi
Antique Hanoi
Antique Legend Hotel
Jacosmo Hotel & Spa Hotel
Jacosmo Hotel & Spa Hanoi
Jacosmo Hotel & Spa Hotel Hanoi

Jacosmo Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 279 out of 370 reviews
Rating 8 - Good. 56 out of 370 reviews
Rating 6 - Okay. 21 out of 370 reviews
Rating 4 - Poor. 11 out of 370 reviews
Rating 2 - Terrible. 3 out of 370 reviews

9.0/10

Cleanliness

9.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2024

4/10 Poor

Kathy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sorry this place is really dirty, noisy, and old. It’s not what you see on pictures. They also gave my room away and offer me something else saying “ upgrade “ but it’s not! Staff was nice but other than that I would not recommend this place to anyone or can you even call it a 4 star rating! 👎
Stayed 3 nights in Nov 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay overall
A great stay overall. The location is close to many food options and tourist destinations. Room was clean with a comfortable bed. Staff were pleasant to deal with
Stayed 3 nights in Apr 2024

10/10 Excellent

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 10 nights and Jacosmo was a great choice. The staff and service were wonderful, great buffet breakfast, and location was much better than expected. We loved the spaciousness of our Balcony Jacuzzi Suite, was exactly as pictured. We would not hesitate to stay there again. Great value!!
Stayed 1 night in Jan 2024

10/10 Excellent

jean

Stayed 3 nights in Jan 2024

10/10 Excellent

Charles Ng Ping, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff, Michael & Brian, the breakfast kitchen staff were all very helpful and friendly. They were accommodating and had good recommendations for lunch and dinner places. Michael also made arrangements for our Halong bay cruise and Ninh Binh tour, airport pick ups. All went smoothly. Nothing to complain. Would highly recommend this place.
Stayed 5 nights in Jan 2024

10/10 Excellent

Katrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, Brian and Sophia went above and beyond for the two nights that I stayed at the hotel. Sophia booked my flight and coordinated a taxi to the airport for me; and Brian just had outstanding customer service and even gave me a ride on the back of his motorbike to go to an ATM when I needed to get some money. Location was great, breakfast was yummy and fresh, I thoroughly enjoyed my stay. Thank you!!
Stayed 2 nights in Jan 2024

10/10 Excellent

James Jr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

8/10 Good

Choi Ling

Stayed 7 nights in Dec 2023

10/10 Excellent

Shani

Liked: Cleanliness, staff & service, property conditions & facilities
The location is fantastic. The staff were most helpful and friendly. We like our daily breakfast. We love our stay and will come back again.
Stayed 8 nights in Dec 2023

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Hotel is in great location with fantastic service. Hotel bed is very firm and we had issues with water supply to the room.
Stayed 2 nights in Dec 2023

10/10 Excellent

Dusan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in the centre of Hanoi.
Great little hotel in the centre of Hanoi, convenient for visiting the city. Comfortable beds and absolutely wonderful staff. Shout out to Richard, Brian and Henry who worked tirelessly to make sure that our stay was great. They sorted loads of stuff out for us, booked airport taxis and a wonderful cruise in Ha Long bay for a lower price than we could have got elsewhere. Richards recommendations for places to visit and eat were spot on. We stayed in 2 different rooms, a double standard room before our cruise and a family room after. The family room was much nicer, I guess some rooms could do with updating but the great service, location and really good price made it faultless in our eyes.
Stayed 3 nights in Nov 2023

10/10 Excellent

Deion

Stayed 1 night in Nov 2023

10/10 Excellent

Annie

Liked: Cleanliness, staff & service
The service provided was excellent. The lake is about 10 minutes walk and there are many shops and restaurants in the area.
Stayed 3 nights in Nov 2023

10/10 Excellent

Matteo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place and staff.
Stayed 5 nights in Nov 2023

10/10 Excellent

Cleona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good. Clean and large room. Breakfast offered variety. Hotel staff very helpful.
Stayed 3 nights in Nov 2023

10/10 Excellent

Norma

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so polite friendly and helpful. Michael from reception went over and beyond his duties by loaning his own coat on a cold and unexpected evening. High Praise indeed.
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good for short stay
Decent hotel for one or two nights. The staff are lovely and service is very good. The hotel could do with an upgrade though as it seems quite old and out-dated.
Stayed 1 night in Nov 2023

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous and friendly hotel.
Nice comfortable room in excellent location. A few minutes walk to the old centre of Hanoi. Breakfast was good. The hotel staff were ever so friendly and helpful. I would definitely stay at this hotel again.
Stayed 3 nights in Oct 2023

8/10 Good

Louie, Berwyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brian at the front desk was very helpful and the breakfast and coffee was excellent.
Stayed 3 nights in Oct 2023

6/10 Okay

David

Disliked: Amenities
I selected an early check-in and paid extra, only to find out that I was downgraded to a cheaper room. There was no water during most of day and sporadic hot water when water was available. Complained TV was not working two consecutive days and gave up after that. I suppose that’s what I get for an inexpensive stay. Would not book them again. In fact, I cancelled my return booking.
Stayed 4 nights in Oct 2023

4/10 Poor

Sanju

Stayed 2 nights in Oct 2023

6/10 Okay

Natalie

Stayed 2 nights in Oct 2023