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CWD Hotel

3.5 star property

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View from property
Beach
Lobby
Meeting facility
Superior Room | Minibar, desk, rollaway beds, free WiFi

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Gym
  • Breakfast included
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
20 Thuy Khue Street, Tay Ho District, Hanoi, 10000
  • Ho Chi Minh Museum
    ‪13 min walk‬
  • West Lake
    ‪16 min walk‬
  • Ho Chi Minh Mausoleum
    ‪19 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪33 min drive‬

Room options

View all photos for Suite

Minibar, desk, rollaway beds, free WiFi

Suite

  • 527 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room

Minibar, desk, rollaway beds, free WiFi

Deluxe Twin Room

  • 247 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Superior Room

Superior Room | Minibar, desk, rollaway beds, free WiFi

Superior Room

  • 247 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

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About this property

CWD Hotel

3.5-star hotel in Tay Ho
This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a conference center are onsite.
CWD Hotel offers 98 air-conditioned accommodations with fireplaces and washers/dryers. Rooms open to balconies. LCD televisions are featured in guestrooms. Bathrooms include bathtubs, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include minibars and complimentary bottled water. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
CWD Hotel features an indoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a business center and meeting rooms. This family-friendly hotel also offers a terrace, tour/ticket assistance, and a garden. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

CWD Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6 AM and 9 AM.
CWD Hotel has a restaurant on site.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 12 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Fireplace
  • Phone
  • Washer/dryer

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 250000.00 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 450000 per vehicle (one way)
  • Rollaway bed fee: VND 250000.00 per night
  • Facilities fee: VND 250000 per person, per night and includes use of: swimming pool; fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not permitted at this property

Property is also known as

CWD Hotel Hanoi
CWD Hotel
CWD Hanoi
CWD Hotel Hotel
CWD Hotel Hanoi
CWD Hotel Hotel Hanoi

CWD Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 3 out of 25 reviews
Rating 8 - Good. 5 out of 25 reviews
Rating 6 - Okay. 9 out of 25 reviews
Rating 4 - Poor. 6 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

6.4/10

Cleanliness

6.0/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Christine

Liked: Staff & service
The hotel staff service was very good,property itself needs a lot of maintenance,having said that we enjoyed our stay,language was a barrier,but we survived with google translate.
Stayed 13 nights in Aug 2024

6/10 Okay

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

6/10 Okay

JJP, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Chose this hotel because it was in the quiet area of West Lake. The rooms are very nice - but the breakfast was poor in terms of both choice and quality. They paid little regard to customer service and even could not supply a street map!. It could be a fabulous hotel - the management needs a good 'shake up' and staff should be trained!!
Stayed 2 nights in Oct 2018

6/10 Okay

PANG

Disliked: Property conditions & facilities
A hotel near the lake
The lake view from my room was excellent, Walking along the side of the lake whether in the day or night is refreshing. However, the walkways are not condusive as access to the lake from the hotel especially with the heavy traffic.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A splendid hotel
The service was wonderful and the staff was splendid. While it was a little far from the main area of Hanoi, it was right by a wonderful lake lined with all sorts of cafes and delicious delights.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
It's a government center for development and support of women in Vietname (or something like that) The rooms need refurbishment as of 2017 but comfortable enough, very big and good views from the balcony to the lake.
Stayed 1 night in Apr 2017

6/10 Okay

Untold, Singapore

Disliked: Property conditions & facilities, room comfort
Basic Hotel with OK rating
The hotel look really old, the room is overall OK. Good Point 1. They have balcony with nice sea view 2. Facilities/hotel room are clean. 3. The hotel staff is approachable and will assist you if you need anything. Bad Point 1. The queen bed is really stiff and hard there is no cushion at all, you can feel every bed spring on the bed when you turn/move in bed. 2. The WiFi is unstable and slow, which is really frustrating. 3. The breakfast entitled buffet is daily repeated. I gave a 3/5 star rating for this hotel, I think it can improve better.

6/10 Okay

Michiel, Netherlands

Disliked: Cleanliness, property conditions & facilities
Value for money for experienced Hanoi visitors
stayed here with my wife for a few days. the location is a bit out of the city centre so not too convenient if you want to stroll around and visit the city (have to take taxi). hotel is quite outdated and basic, with mold on the walls on places. big rooms, quite hard beds, simple breakfast and seems more tailored to local/domestic tourists. but the views (especially from the higher floors) are very nice. friendly and supportive staff

4/10 Poor

Li Kieng

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should not be classified as Hotel
Nice view of lake, that's all. Good air con. Have to walk 300 m to get food, if hungry, but only during the day. I arrived late, nothing to eat, not even in the hotel. Maps have to be purchased. If big tour group stays in hotel, breakfast will be a nightmare. No seats, no food. The staff do not replenish fast enough. Not recommended unless you have no choice.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
great view at great price
great view West Lake at bargain rates. Wifi a bit slow, but easy to connect multiple units. Steamy hot water with good pressure. spacious room. Breakfast was okay, coffee black & thick as oil, but good.

6/10 Okay

Richard

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's not good! Low Cost effectiveness.
It's not good! Low Cost effectiveness. High Cost, Old Facility, Poor Food, But Good View, Not Good Wifi Speed
Stayed 4 nights in Jun 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Suite room is quite spacious but sofa must be cleaned. Breakfast is so poor that I usually go to buncha restaurant near the hotel even though I was given breakfast vouchers.
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service
エクスペディア情報と違いがありすぎです
Stayed 4 nights in Mar 2019

4/10 Poor

KWAN JIK

별로 추천하고싶지않음 환대, 전날에 콜택시 예약 제시간오지 않음 사후관리 조치 미흡

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
お勧めできないホテル
要望したベットタイプが違い、フロントに申し入れたが言葉が通じず我慢した。 朝の食事も、品数・量が少なく８時過ぎに行くと無いものがあった。 ２度目の利用はない。

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
寝るだけと割り切るなら良いんじゃないですか。
Wifiがオープンなので時間によっては遅すぎて使い物にならない。あるはずのランドリー設備がない。客層が悪すぎ。掃除が適当で、使われた歯ブラシが普通においてあったり、朝食がショボすぎたり、フロントスタッフが英語を話せなかったり、お湯が出なかったり、建物は大きくても(古いです)、中身がスカスカって印象です。 ビジネスに使うと後悔すると思います。寝るだけと割り切って、格安で予約できれば使うホテルだと思います。

8/10 Good

Verified traveler

Liked: Staff & service
値段相当でも他に比べれば満足
ホテル自体は古いですが、部屋も広く、西湖も見れて、値段の割に満足できました。ただ、今回泊まった部屋は、バスルームの変な臭いが部屋にこもりましたが、締切ることで対応できました。同じエリアの同レベルのホテルではいい方だと思います。

8/10 Good

JUNSIK, 서울

Liked: Room comfort
만족
갸격에 비하면 만족 위치도 좋았고요

10/10 Excellent

Pai-Hua, 台灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
交通不太方便！

10/10 Excellent

IVAN, 河南

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不错的酒店
环境不错，窗外面就是西湖，视野开阔。 如果去机场，打的士25万盾可到。 二百来块，性价比很高。 前台帅哥会说中文，清洁的阿姨也有会说中文的。

6/10 Okay

chieu minh

Liked: Cleanliness
không đến nỗi tệ
cảnh quan khá đẹp và yên tĩnh về đêm, có view xuống TÂY HỒ thông qua ban công. túm lại cảnh quan đẹp

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel avec un bon rapport qualité/prix
L'hotel est un peu excentré (à moins de 2km du centre ville). Il est spacieux. Notre chambre donnait sur le lac Ho Tay, la vue était magnifique. La chambre était confortable. Nous regrettons que la piscine de l'hotel soit payante et l'accueil de l'hôtel pourrait être amélioré (sourire, meilleur anglais, accueil enthousiaste) mais globalement c'était agréable.

2/10 Terrible

Miss MK, HANOI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
정말 오래된 호텔
곰팡이...........벗겨진 시멘트 벽......여자분들은 가지 마세요. 전 밤늦게 가서 잠만자고 아침일찍 떠나서 저렴한 호텔을 찾아서 간거긴 하지만....정말 싫었어요. 삐그덕거리는 스프링 침대....ㅎㅎㅎㅎ글고 호텔스탓컴에서 예약하믄 바우처를 안주는데..보통 호텔에서 미리 예약리스트 가지고 있어서 바로 확인해주는데..여기서는 눈을 똥그랗게 뜨고 쳐다보더라구요...ㅋㅋㅋ 한 20분 실랑이 하고 설명하고...영어도 못해요. 노!!!