Beginning of main content

Hotel Amenities

Property Features

In addition to a full-service spa, Crowne Plaza West Hanoi Residences features an outdoor pool and a sauna. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a business center and meeting rooms. Event facilities measuring 9688 square feet (900 square meters) include conference space. This luxury hotel also offers a 24-hour fitness center, spa services, and a library. Onsite self parking is complimentary.

Crowne Plaza West Hanoi Residences has designated areas for smoking.

  • Library
  • Picnic area
  • Express check-in
  • Number of outdoor pools - 1
  • Babysitting or childcare
  • Elevator
  • Fitness facilities
  • 24-hour front desk
  • Business center
  • Porter/bellhop
  • Express check-out
  • Free self parking
  • Dry cleaning/laundry service
  • Computer station
  • Conference space size (meters) - 900
  • Terrace
  • Luggage storage
  • ATM/banking
  • Concierge services
  • Gift shops or newsstand
  • Snack bar/deli
  • Shopping on site
  • Designated smoking areas
  • Total number of rooms - 131
  • Number of floors - 19
  • Number of buildings/towers - 1
  • Barbecue grill(s)
  • Coffee/tea in common areas
  • Number of bars/lounges - 2
  • Number of poolside bars - 1
  • Full-service spa
  • Conference space
  • Spa treatment room(s)
  • Grocery/convenience store
  • Meeting rooms
  • Tours/ticket assistance
  • Year Built - 2011
  • Free WiFi
  • Pool sun loungers
  • Sauna
  • Number of coffee shops/cafes - 1
  • Safe-deposit box at front desk
  • Spa services on site
  • Breakfast available (surcharge)
  • Number of restaurants - 2
  • Conference space size (feet) - 9688
  • Ballroom
  • Laundry facilities
  • Television in common areas
  • 24-hour fitness facilities
  • Carport
  • Wedding services
  • Garden
  • Multilingual staff
  • Off-street parking
  • Free newspapers in lobby

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Separate living room
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare
  • Playground on site
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Room Amenities

Crowne Plaza West Hanoi Residences offers 131 accommodations with iPod docking stations and washers/dryers. Accommodations offer separate sitting areas. A pillow menu is available. LCD televisions come with premium satellite channels and DVD players. Accommodations at this 5-star hotel have kitchens with refrigerators, microwaves, cookware/dishes/utensils, and dishwashers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. This Hanoi hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include minibars and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

  • Television
  • Refrigerator
  • Minibar
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Free local calls
  • Private bathroom
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • Washer/dryer
  • Room service (24 hours)
  • Desk
  • In-room climate control (air conditioning)
  • Free weekday newspaper
  • Separate sitting area
  • Soundproofed rooms
  • Turndown service
  • Free bottled water
  • Microwave
  • Cookware, dishware, and utensils
  • Premium TV channels
  • DVD player
  • Kitchen
  • Slippers
  • Separate bathtub and shower
  • Dishwasher
  • Satellite TV service
  • WiFi (surcharge)
  • Wired internet access (surcharge)
  • Pillow menu
  • LCD TV
  • TV size measurement: inch
  • iPod docking station
  • Deep soaking bathtub
  • Separate living room
  • Free long-distance calls
  • Free international calls
  • Separate bedroom
  • In-room safe (surcharge)
  • Rollaway/extra beds (surcharge)
  • Heating
  • Towels provided
  • Number of bathrooms - 1
  • Laptop-friendly workspace
  • Bed sheets not available

Parking

Free self parking

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Food & Drink

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.

Lackah - Overlooking the pool and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Barista - Onsite lobby lounge. Happy hour is offered. Open daily.

Little Korea - Overlooking the pool and garden, this restaurant specializes in Korean cuisine and serves breakfast, lunch, and dinner. Open daily.

Pool Bar - This bar is located by the pool. Open daily.

Barista Outdoor - This café overlooks the garden. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

Lotus spa has 12 treatment rooms and outdoor treatment areas. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Hot tub in spa
  • Steam room in spa
  • Thai massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible parking

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Casino nearby

Hotel Policies

Payment types

Fees

Optional extras

  • Fee for buffet breakfast: approximately VND 485000 for adults and VND 240000 for children
  • Fee for in-room wireless internet: VND 0.01 per day (rates may vary)
  • Fee for in-room wired internet: VND 0.01 per night (rates may vary)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee
  • Rollaway bed fee: VND 1031415.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

Service animals are allowed

Service animals are exempt from fees/restrictions

Staff temperature checks are not conducted regularly

Temperature checks are not available to guests

Bed sheets and towels are not washed at a temperature of at least 60°C/140°F

Property confirms they are implementing guest safety measures

Property is cleaned with disinfectant

Contactless check-out is not available

Car not required

Staff wears personal protective equipment

Security system

Debit cards not accepted

Protective clothing is not available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Children stay free - maximum age 1

Social distancing measures are in place

Contactless check-in is not available

No cribs (infant beds) available

Property does not follow a brand or regulatory agency's sanitization guidelines

Property confirms they are implementing enhanced cleaning measures

Smoke detector

Individually-wrapped food options are available

Children stay free

Individually-wrapped food options are available through room service

Number of children who can stay free - 5

No gap period between guest stays

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 5 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for VND 1031415.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets not allowed (service animals welcome)

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Up to 5 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.

A car is not required for transportation to and from this property.

Hotel Names

  • Crowne Plaza Hanoi West
  • Crowne Plaza Residences
  • Crowne Plaza Residences Aparthotel Hanoi West
  • Crowne Plaza West Hanoi Residences
  • Crowne Plaza West Hanoi Residences Aparthotel
  • Crowne Plaza Residences Aparthotel
  • Crowne Plaza West Hanoi Residences Hotel
  • Crowne Plaza West Hanoi Residences Hanoi
  • Crowne Plaza West Hanoi Residences Hotel Hanoi

Hotel Reviews

Sorry, we seem to have had an issue loading our review content. Try again?