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Emerald Hotel Hanoi

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Emerald Hotel Hanoi

Terrace/patio
Studio Apartment | Minibar, in-room safe, individually decorated, individually furnished
Reception
Family Suite | View from room
Flat-screen TV, fireplace

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Gym
  • Breakfast available
  • Room service
  • Air conditioning
  • Housekeeping

Explore the area

Map
64 Trieu Viet Vuong St., Hai Ba Trung, Hanoi, 10000
  • Vincom Center
    6 min walk
  • Cháo 37
    1 min walk
  • Hanoi Railway Station
    20 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    47 min drive

Room options

View all photos for Executive Double Room

Minibar, in-room safe, individually decorated, individually furnished

Executive Double Room

  • 377 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Double Room

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Apartment

Studio Apartment | Minibar, in-room safe, individually decorated, individually furnished

Studio Apartment

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for 3 Hours Day Use Only

Minibar, in-room safe, individually decorated, individually furnished

3 Hours Day Use Only

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Twin Room

  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Suite

Family Suite | View from room

Family Suite

  • 753 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bed

Similar properties

Room

Hanoi Lotus Boutique Hotel

Breakfast included
Spa
Free WiFi
Restaurant
4.8 out of 5, Exceptional, (1858)
The price is $344
per night
$390 total
includes taxes & fees
Jan 2 - Jan 3
Hanoi Lotus Boutique Hotel

About this property

Emerald Hotel Hanoi

4-star Hanoi hotel, connected to a shopping center in Hai Ba Trung
This hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a sauna, and coffee/tea in a common area.
Emerald Hotel Hanoi offers 30 air-conditioned accommodations with indoor private spa tubs and fireplaces. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and minibars. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include a sauna and a fitness center.
Emerald Hotel Hanoi features a sauna and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

A business center is on site at this 4-star property. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle.

Emerald Hotel Hanoi has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Onsite venue - This restaurant specializes in international cuisine.
A complimentary grocery shopping service is offered and 24-hour room service is available.

Languages

Chinese (Mandarin), Dutch, English, French, German, Italian, Japanese, Russian, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: VND 200,000 for adults and VND 100,000 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Wet bar

More

  • Air conditioning
  • Desk
  • Fireplace
  • Individual decor
  • Individual furnishings
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 12

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 250000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 200000 for adults and VND 100000 for children
  • Airport shuttle fee: VND 400000 per vehicle (one way)
  • Rollaway bed fee: VND 250000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Emerald Hotel Hanoi
Emerald Hanoi
Emerald Hotel Hanoi Hotel
Emerald Hotel Hanoi Hanoi
Emerald Hotel Hanoi Hotel Hanoi

Emerald Hotel Hanoi Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 8 out of 23 reviews" "
Rating 8 - Good. 9 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

ronald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay with excellent staff from the front desk to all the cleaning staff and beyond.thank you.👍👍👍
Stayed 7 nights in Oct 2023

8/10 Good

Jodi

Stayed 1 night in Jun 2022

8/10 Good

Sara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

10/10 Excellent

Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff was amazing ! Hard to express in words how friendly, helpful and approachable they were. Their customer service was outstanding.
Stayed 4 nights in Oct 2019

6/10 Okay

Alexander

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very friendly staff. About the breakfast is not much to say. If you like a Vietnamese Noodle soup then you enjoy the breakfast. You fancy the continental version, go to starbucks a few blocks down. The first day the waste pipe of my shower was plugged and the bathroom under water. The second morning I had no warm water while taking a shower. Not an issue in summer but during winter not so comfortable. Otherwise decent and clean rooms.
Stayed 2 nights in Jan 2018

10/10 Excellent

Jane

Stayed 1 night in Aug 2023

10/10 Excellent

Takeshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
個人旅行利用
設備は古いですが、清掃はそれなりに行き届いています。 日本語は通じませんが、簡単な英語で事足ります。 朝食のフォーが美味しく、スタッフへ皆さんフレンドリーでたいへん快適に過ごせました。 また、利用したいと思います。
朝食はビュッフェスタイルで、品数はやや少な目。ただ別途フォーが頼めます(追加料金なし)
外観はかなり古びています。
室内は綺麗。 細かいところは目をつぶりましょう(笑)
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても話しやすいスタッフばかりでした。
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
ホテルスタッフの方が親切に対応していただきました。
Stayed 2 nights in Nov 2019

8/10 Good

Takahiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
内装は綺麗なホテルでした
クレジットで事前に払ったのに、チェックアウト時重複して請求されました。気づかず払ってしまい、後で気づきました。しかし、ホテルから連絡があり、返金の対応をすぐしてくださいました。ミスはありましたが、スタッフの方々に、ベトナム人の優しさと人懐こさを感じました。
Stayed 1 night in Jul 2019

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
i stayed at emerald for 3 days. The room was big, nice, and clean and the manager was so generous. He kindly lent me some money when my wallet was stolen by the lack. I really enjoyed this stay.
Stayed 3 nights in Jun 2019

10/10 Excellent

Yoshihisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋も清潔で浴槽が大きいのが良かったです。 ホテルの立地もよく，食事には困りませんでした。 チェックインした際のウェルカムドリンクとフルーツも良かったです。 フロントのスタッフもとてもフレンドリーだったので，また宿泊したいです。
Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend this hotel to people who just pick up the hotel by photo shot. It is terrible dirty and something strange smell from the 1st floor. bed is horrible. my back is so painful after i have slept one night. It is also quite far from the lake. I only recommend for only people who want to stay cheaper one.
Stayed 4 nights in Mar 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
周りはバイクだらけ
かなり古い小さなホテル。近辺には日本食の店も多くまた、ホテル朝食で頂けるフォーはとても美味でした。レセプションスタッフも親切でしたよ。
Stayed 3 nights in Jul 2018

4/10 Poor

DAD, 日本

Disliked: Property conditions & facilities
ホテルのミスなのか・・。Expediaのシステムが悪いのか・・・
到着したら・・・部屋が無いとのこと・・・別のホテルへ移動 Expediaでホテルをよく取りますが このような体験は、4回目です。 以前、ホテルに聞いたのですが、Expediaで予約した場合、ホテル側に反映されるのが 12時間と聞きました（未確認） ということでホテルはエメラルドホテル⇒ROSALIZAホテルへ ホテルへのコメントでは、無いのですが ご心配な方は、早めの予約と、確認を
Stayed 1 night in Mar 2018

6/10 Okay

HIRO, TOKYO

Liked: Staff & service
便利な立地
ホアンキエム湖までも歩いて散策でき、周りに飲食店もあることからロケーションは良いと思います。 ただ、設備は皆同様に古く、部屋も暗いです。 今回は3階の角部屋でしたが、通りの騒音も激しく細かいことが気になる方は避けた方が良いかもしれません。 スタッフはとても親切で素晴らしいです！
Stayed 2 nights in Jan 2018

8/10 Good

yoshio, vietnam,

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
旧市街に歩いて行ける
今回で、このホテルを使うのが2回目です。私はハイフォンで働いていますので、ハノイに時々リフレッシュに行きます。前回このホテルを利用させて貰って、気に入ったので今回も利用させて頂きました。値段もとてもリーズナブルで 周りも日本食の店が多く日本食を食べたくなったら、来ます。マッサージの店も良く、ハイフォンのマッサージ店より上手だし値段も手ごろです。これからハノイでの私の定宿になるかも知れません。そうそう朝食も付いてます。バスルームも浴槽が深くていいですよ。
Stayed 1 night in Jun 2017

8/10 Good

ryu, tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
周辺に日本料理屋が多いエリア
夜１２時前に到着、チェックインもスムースで 対応良いスタッフでした。 小腹がすいたので周辺１周、空いてる居るお店無く、 １軒だけ日本料理屋空いており食事できました。 翌朝説明受けホアンキエム湖へ徒歩で約１０-１５分（ゆっくり）で到着しました。 周辺ホテル、コーヒー屋さん、ローカル、外人向けレストランたくさんありました。 終わるのは早いようです。

8/10 Good

yoshio, ベトナム、ハイフォン

Liked: Staff & service, property conditions & facilities, room comfort
湖、食事処（日本食）、Bar、マッサージが近くに沢山あります。
とても、利便性のいい場所に在ってとてもリーズナブルです。部屋は、安くて、浴槽も付いてます。 受付の女性は少し日本語が出来ます。

8/10 Good

須永, 埼玉県

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
従業員の教育が徹底されている。
客室は清潔で、フロント及びスタッフは親切、挨拶もきちんとやる、手助けも進んでやる。 ハウスキーパーも完璧、ただ、コンセントが少ない。パソコンをやる場合、デスクの前に無い。