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Eternity Hanoi Hotel

3.5 star property

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Grand View Suite | Minibar, in-room safe, individually furnished, desk
Breakfast buffet
Lobby
Staircase
Front of property - evening/night

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
32 Yet Kieu Street, Hoan Kiem, Hanoi, 10000
  • St. Joseph's Cathedral of Hanoi
    ‪14 min walk‬
  • Hoan Kiem Lake
    ‪16 min walk‬
  • Hanoi Old Town Night Market
    ‪20 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪42 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Minibar, in-room safe, individually furnished, desk

Standard Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | Minibar, in-room safe, individually furnished, desk

Deluxe Double or Twin Room

  • 300 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Suite, City View

Family Suite, City View | Minibar, in-room safe, individually furnished, desk

Family Suite, City View

  • 409 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Grand View Suite

Grand View Suite | Minibar, in-room safe, individually furnished, desk

Grand View Suite

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed

View all photos for Superior Double Room

Superior Double Room | Minibar, in-room safe, individually furnished, desk

Superior Double Room

  • 248 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Eternity Hanoi Hotel

3.5-star hotel in Hoan Kiem
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free train station drop-off are also provided. Other amenities include a coffee shop/cafe, self parking, and concierge services.
Eternity Hanoi Hotel offers 28 accommodations with minibars and safes. Each accommodation is individually furnished. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary. For a surcharge, the property provides an airport shuttle (available 24 hours) and a cruise ship terminal shuttle. This business-friendly hotel also offers a terrace, karaoke, and tour/ticket assistance. Onsite parking is available (surcharge).

Eternity Hanoi Hotel is a smoke-free property.

E-Bar - This restaurant serves breakfast, lunch, and light fare. Reservations are required.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free train station drop-off shuttle
  • Train station pick-up shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Self parking on site (VND 130,000 per day)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • E-Bar

Things to do

  • Bicycle rentals
  • Karaoke
  • Piano

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 11 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free weekday newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: VND 600000
Express check-in available

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: VND 800000
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash Breakage deposit: VND 500000 per stay for guests under 10 years old

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: VND 400000 per vehicle (one way)
  • Self parking fee: VND 130000 per day
  • Early check-in fee: VND 600000 (subject to availability)
  • Late check-out fee: VND 800000 (subject to availability)
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Eternity Hanoi
Eternity Hotel
Eternity Hotel Hanoi
7S Eternity Hotel
7S Eternity Hanoi
7S Eternity
Hotel 7S Eternity Hanoi Hotel Hanoi
Hanoi 7S Eternity Hanoi Hotel Hotel
7S Eternity Hanoi Hotel Hanoi
Eternity Hotel
Eternity Hanoi
Hotel Eternity Hanoi Hotel Hanoi
Hanoi Eternity Hanoi Hotel Hotel
Hotel Eternity Hanoi Hotel
Eternity Hanoi Hotel Hanoi
7S Eternity Hanoi Hotel
Eternity Hotel
Eternity
Eternity Hanoi Hotel Hotel
Eternity Hanoi Hotel Hanoi
Eternity Hanoi Hotel Hotel Hanoi

Eternity Hanoi Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 21 out of 77 reviews
Rating 8 - Good. 28 out of 77 reviews
Rating 6 - Okay. 21 out of 77 reviews
Rating 4 - Poor. 5 out of 77 reviews
Rating 2 - Terrible. 2 out of 77 reviews

7.4/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Mridula

Traveled with family
Disliked: Cleanliness, property conditions & facilities
There was a very strong sewerage smell in the property. It is an old building. The staff did their best to make rooms comfortable. Breakfast was below average. It was not vegetarian friendly.
Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

8/10 Good

William

Liked: Cleanliness, staff & service, room comfort
Close to train station
I thought the Motel was fine, but some of the furniture was showing age and saw major stain in corridor. Worth staying, but due for a Reno.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pictures are deceiving
The room was in very poor condition. Torn sheets, broken door, hole in the floor covered over by stained carpet, mildew on bathroom and closet walls, etc.
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location, good breakfast. They gave us a$15 driver to the airport, who showed up on time. Room was simple, but comfortable. They carried our bags to our room for us. We had to use the showerhead detached from the wall because it was broken. Qtip box was empty when we arrived.
Stayed 2 nights in Dec 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
i'm not sure how this hotel got almost 4 stars. The building is old and the carpets are dirty everywhere. The standard rooms have no windows and they stink. When I arrived they had to change my room twice because of the odour smell. The last room was an upgraded superior room with windows. but the carpets were still dirty and the cable TV wasn't working. Also the breakfast is horrible. But the staff are friendly and helpful
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service
This hotel is located in a more quiet area but still within a 20 minute walk of the old town centre area. It was a perfectly fine hotel but it wasn’t great - to be honest, I don’t feel the photos on Expedia accurately reflected the condition of the property. There were quite a few stains on the carpet and the air conditioning didn’t work basically at all so we were very hot in the night. Otherwise, the bathroom was nice with a hot shower and the staff were very friendly and helpful. The breakfast was alright too.
Stayed 2 nights in Dec 2018

6/10 Okay

PEK HUE

Different room
The actual room is different from the site
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Cameron

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Fine place for a few nights
The hotel staff was very friendly. They were helpful and held our bags at checkout because we had a late train. The room was small and the bathroom was not very private, both the toilet and shower had clear glass doors adjacent to the bed. We had some issues with the hot water in our shower. The water to the hotel was shut off without notice twice for several hours. The area is much quieter than the old quarter and is a very quick walk to the train station. The kitchen was located amongst the guest rooms so every morning the room smelled very strongly of cooking food. Often when the AC was on the room would smell strongly of cigarette smoke. Breakfast was only fresh if you went right when it was put out at 7am and there was often very little remaining by 8:30-9am. Overall it was a fine hotel for a few nights.
Stayed 5 nights in Dec 2018

8/10 Good

John, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got an inside room with no window. This was the perfect solution to be able to sleep without any traffic noise. Comfortable soft bed. Breakfast a bit limited.
Stayed 2 nights in Oct 2018

6/10 Okay

Tracey

Liked: Cleanliness, staff & service
Fairly good stay
Staff was really friendly and helpful. The room was ok. The neighborhood was really non welcoming.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. Close to train station which is where our airport bus 87 dropped us off. Close enough to old quarter. Hotel had basic amenities. AC worked wonderfully. Breakfast was good. Room was tight.
Stayed 1 night in Jul 2018

8/10 Good

Chih-Ling

Liked: Cleanliness, room comfort

8/10 Good

M, Tokyo, Japan

Liked: Cleanliness, staff & service
Make sure to check whether the room has a heater
Stayed here for 3 nights. Rooms are not small but a bit cold. Unfortunately, the hotel didn't have enough heaters in stock so I only got a heater on the last night. Better check with the staff whether your room is equipped with a heater in advance. Winters are short and not very cold but due to the humidity, it feels a bit cold. It should be fine in the summer.
Stayed 3 nights in Feb 2018

8/10 Good

Lok

Liked: Staff & service
Stayed 4 nights in Feb 2018

6/10 Okay

Su

Liked: Cleanliness, staff & service
Good staff & great info for Halong 1 day Trip & nearby restaurants & building
Stayed 1 night in Dec 2017

6/10 Okay

Matija, London

Liked: Staff & service
Decent hotel
The hotel was decent enough for a 1 night stay, but a longer stay would have not been pleasant. The rooms were very damp and sheet dirty / stained. The staff, on the other hand, was superb and extremely helpful.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel by train station.
This is not old town, but if you want to be by the train station or the hanoi hilton, then stay here.

10/10 Excellent

Daniel S, NZ, Matamata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cannot fault the place
Hotel was excellent, room was clean and staff were very helpful. The breakfast was above expectations . I would certainly stay there again without hesitation. They booked our night train for us and let us store our bags for the day including our friends bag who didnt stay at the hotel, they even greated us with water when we came back to pick up our bags. Best place i have stayed in Vietnam. Short walk to the train station. And only about 15 min walk to the old quarter. 10/10. Upgraded us on arrival aswell.

8/10 Good

Chung Yin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, 5 minutes from train station
Found this hotel at very last minute because we had to check out from the previous hotel at noon and wanted a place to stay and take shower before our 12hrs night train to Hue. Staff was very friendly and gave us a free upgrade since we were not going to stay overnight. Room was clean but hot water were little weak, but did had a good nap before the hard sleep overnight train though. For this price it worked perfectly for our purpose, it was just 5 min walk from train station and there were many local food to choose just around the corner. Highly recommended for traveller that looking for a place to take some rest and shower before catching the night train.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near Hanoi train station
We needed a place for one night near the train station. It was fine for us. No problems.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very close to old quarter and clean
Stay was great. breakfast was good and the service was great.

10/10 Excellent

Joshua, Geelong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel staff