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Family Transit Hotel

3.5 star property

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Photo gallery for Family Transit Hotel

1 bedroom, premium bedding, memory foam beds, minibar
2 restaurants, breakfast, lunch, dinner served; Vietnamese cuisine
Point of interest
Front of property
Front of property

Popular amenities

  • Pet friendly
  • Bar
  • Parking included
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

Map
Dien Xa, Noi Bai Airport, Hanoi, 10000
  • Melinh Plaza
    ‪4 min drive‬
  • Thanh Chuong Viet Palace
    ‪10 min drive‬
  • Hanoi Old Town Night Market
    ‪27 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪3 min drive‬

Room options

View all photos for Standard Quadruple Room, 2 Queen Beds

1 bedroom, premium bedding, memory foam beds, minibar

Standard Quadruple Room, 2 Queen Beds

  • 355 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

1 bedroom, premium bedding, memory foam beds, minibar

Deluxe Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room

1 bedroom, premium bedding, memory foam beds, minibar

Standard Twin Room

  • 301 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room

Standard Double Room | 1 bedroom, premium bedding, memory foam beds, minibar

Standard Double Room

8.0 out of 10
Very good
(1 review)
  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

1 bedroom, premium bedding, memory foam beds, minibar

Standard Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

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About this property

Family Transit Hotel

3.5-star Hanoi hotel, connected to a shopping center in Soc Son
This hotel features 2 restaurants, a bar/lounge, and 2 coffee shops/cafes. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a rooftop terrace, and coffee/tea in a common area.
Family Transit Hotel offers 25 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and slippers. Rooms open to balconies. These individually decorated and furnished accommodations include desks. Memory foam beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads and hydromassage showerheads, designer toiletries, bidets, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Additionally, rooms include hair dryers and fans. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

The recreational activities listed below are available either on site or nearby; fees may apply.
Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a business center and a meeting room.

A computer station is located on site and wired and wireless Internet access is complimentary. This family-friendly hotel also offers a rooftop terrace, tour/ticket assistance, and a garden. For a surcharge, the property provides an airport shuttle (available 24 hours), a theme park shuttle, and a train station drop-off service. Complimentary self parking is available on site. A total renovation of this property was completed in March 2020.

Family Transit Hotel has designated areas for smoking.

Local Food Restaurant - Overlooking the garden, this family restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Late night fare is available from 24-hour room service.

Languages

English, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Free bus station shuttle
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free self parking on site
  • Onsite parking options include a carport

Food and drink

  • 2 coffee shops/cafes
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Local Food Restaurant

Things to do

  • Billiards/pool table
  • Playground
  • Scooter/moped rentals

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 4 floors
  • Built in 2018
  • Communal living room
  • Designated smoking areas
  • Reception hall
  • Renovated entire property - March 2020
  • Traditional architecture

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Fan
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before 11:30 AM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 3 percent for credit card payments
Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete vaccination at least 30 days prior to check-in

Access methods

Staffed front desk

Pets

Pets stay free
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 100000.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 100000 per vehicle
  • Rollaway bed fee: VND 100000.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

This property does not have elevators
A car is recommended for transportation to and from this property

Property is also known as

Family Transit Hotel Hanoi
Family Transit Hotel
Family Transit Hanoi
Family Transit Hotel Hotel
Family Transit Hotel Hanoi
Family Transit Hotel Hotel Hanoi

Family Transit Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 69 out of 190 reviews
Rating 8 - Good. 73 out of 190 reviews
Rating 6 - Okay. 29 out of 190 reviews
Rating 4 - Poor. 11 out of 190 reviews
Rating 2 - Terrible. 8 out of 190 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Masato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a great place . the room is nice clean and everything is good . the hotel owner is very friendly . if i have a chance i will come back
Stayed 3 nights in Apr 2025

10/10 Excellent

Peter, Manchester

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
OK, but no breakfast available until after our 7.30am departure
Stayed 1 night in Apr 2025

10/10 Excellent

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hosts. Very helpful. Room spotless. Delicious meals.
Stayed 1 night in Feb 2025

10/10 Excellent

Eric

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people who make everything so easy, can’t recommend this place enough
Stayed 1 night in Jan 2025

6/10 Okay

Bill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This a perfect no frills, very inexpensive place that is very close to the airport. It was clean though our room was on the street and noisy at night. One of our windows could not lock but we were able to secure it. We paid a small fee for both pick up and drop off at the airport. They offered a simple but good little menu for the evening and the Wi-Fi worked. If u are arriving late or leaving early in the morning for a flight out, or if you just want to avoid traffic, then you might want to consider this as an option. Especially good for students or families traveling on a budget.
Stayed 1 night in Nov 2024

8/10 Good

Baron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean and the woman at the front desk was eager to help with anything you need.
Stayed 1 night in Nov 2024

10/10 Excellent

Binh

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Owner is very nice. I recommend highly this hotel for late arrival or early departure.
Stayed 1 night in Nov 2024

2/10 Terrible

Johnnathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel cancelled my reservation because I had a pet. I only booked the hotel because it was pet friendly.
Stayed 1 night in Oct 2024

10/10 Excellent

TeddieJo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family run hotel with hospitable service from every member. Located a short drive from the hotel, they offered taxi service for us from the airport and to our next stay. They have a great and inexpensive dining menu, along with snacks/drinks available downstairs. Someone is always at the desk for assistance. Our room came with two queen size beds, very comfortable, extra pillows aswell. Definitely recommend staying here.
Stayed 2 nights in Oct 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, especially for the price. Lovely and very helpful staff. Very close to the airport, which is where the closest ATMs are.
Stayed 2 nights in Aug 2024

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Genuine Vietnamese warmth

A poor transportation decision found me at Hanoi airport at 1:00 am, and I'd Googled 24 hour check-in hotels in the vicinity. Booked Family Transit but wasn't sure if the Front Desk would still be open, so I used the Hotels.com chat with an agent to confirm. Hain waited up for me, and with minimal processing, i had a roof and a bed. Place was clean, spacious, and the perfect tonic. I slept well, was greeted with a coffee and a smile in the morning, and a taxi was soon arranged at a favourable price for my onward trip into Hanoi. Wonderful, and if he ever builds an infinity pool on the roof ... 👍
Stayed 1 night in Apr 2024

2/10 Terrible

Rahul

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no staff to handle the problem. No Cleaning No hygiene
Stayed 9 nights in Sep 2023

8/10 Good

Felix

Stayed 1 night in Jan 2023

10/10 Excellent

Lina Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and efficient

Good place to stay, close to the airport
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service

Ok for a night's stay

My friends and I needed a room to sleep before our flight, so this fit the bill. I would've recommend it if you're used to slightly nicer hotels. I love the country feel of the location though. The window looked out to lots of green grass.
Stayed 1 night in Mar 2020

6/10 Okay

ALE

Traveled with group
Liked: Cleanliness, amenities
If You really need to stay close to the airport consider stay here but if you can avoid it, stay elsewhere..
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Properly priced at $12. Not a lot more to say. Much better than most hostels, quick nap before flight.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Not easy to locate. Figure all that out b4 you land. Staff very helpful with next day transportation. Breakfast was good.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Traveled with partner
It was very close to airport, and had cabinet that locked. The bathroom had a shower but there was no real room to use it. The bed was quite hard. At check in there was no one there that spoke English which made it quite hard. There is no real places to get food near it, you have to walk to the main road to get any type of food and we got food poisoning from the cafe that we ate at.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Staff & service

for 1 night and this price good

for the price it's OK, don't expect anything more, then u paid for. the rug in the shower was real old and dirty, towels and bed were clean. super friendly manager and the food was also good. we missed breakfast, but the ordered food at night was really good. close to the airport, u can walk to the international departure in like 15-20min, national I would take a taxi.
Stayed 1 night in Mar 2019

6/10 Okay

B G

Night sleep for conveinience only

Airport stop over - Clean and tidy no frills.
Stayed 1 night in Mar 2019

10/10 Excellent

TS, kuala lumpur

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and the staff is very helpful!
Stayed 1 night in Dec 2018