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GRAND HOTEL du LAC Hanoi

5.0 star property

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Photo gallery for GRAND HOTEL du LAC Hanoi

Exterior
Premium bedding, down comforters, memory foam beds, minibar
Outdoor pool
Lobby sitting area
Terrace/patio

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking available
  • Pool

Explore the area

Map
18-20-22-24 Nha Chung, Hoan Kiem, Hanoi, Vietnam, 100000
  • St. Joseph's Cathedral of Hanoi
    ‪2 min walk‬
  • Hoan Kiem Lake
    ‪5 min walk‬
  • Hanoi Old Town Night Market
    ‪9 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪42 min drive‬

Room options

View all photos for Grand Colonial Terrace Suite City View with Outdoor tub & Spa Benefits

Premium bedding, down comforters, memory foam beds, minibar

Grand Colonial Terrace Suite City View with Outdoor tub & Spa Benefits

  • City view
  • 753 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Colonial Executive Twin Internal Window

View from room

Colonial Executive Twin Internal Window

  • 269 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Premium Connecting Room Street View

Street view

Premium Connecting Room Street View

  • City view
  • 592 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Large Twin Beds

View all photos for Colonial Premium Double Street View

Premium bedding, down comforters, memory foam beds, minibar

Colonial Premium Double Street View

  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Colonial Deluxe Twin Internal Window

Premium bedding, down comforters, memory foam beds, minibar

Colonial Deluxe Twin Internal Window

  • 269 sq ft
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Colonial Deluxe Double Internal Window

Colonial Deluxe Double Internal Window | Premium bedding, down comforters, memory foam beds, minibar

Colonial Deluxe Double Internal Window

  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Du LAC Colonial Terrace Suite City View with Outdoor tub & Spa Benefits

Premium bedding, down comforters, memory foam beds, minibar

Du LAC Colonial Terrace Suite City View with Outdoor tub & Spa Benefits

  • City view
  • 753 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Colonial Executive Double Internal Window

View from room

Colonial Executive Double Internal Window

  • 301 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Colonial Premium Twin Street View

Street view

Colonial Premium Twin Street View

  • City view
  • 301 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

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About this property

GRAND HOTEL du LAC Hanoi

5-star hotel in Old Quarter
This smoke-free hotel features 2 restaurants, a full-service spa, and an outdoor pool. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include 2 bars/lounges, a fitness center, and a steam room.
GRAND HOTEL du LAC Hanoi offers 100 air-conditioned accommodations with minibars and safes. Memory foam beds feature down comforters and premium bedding. A pillow menu is available. 55-inch Smart televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a fitness center.
The onsite spa has 8 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, Swedish massages, and Thai massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including thalassotherapy. The spa is open daily.
In addition to a full-service spa, GRAND HOTEL du LAC Hanoi features an outdoor pool and a steam room. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This 5-star property offers access to a business center, 2 meeting rooms, and coworking spaces. This luxury hotel also offers a fitness center, a rooftop terrace, and a vending machine. Onsite parking is available (surcharge).

GRAND HOTEL du LAC Hanoi is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:30 AM and 10:00 AM.
GRAND HOTEL du LAC Hanoi has 2 restaurants on site.
Room service (during limited hours) is available.

Languages

English, Vietnamese, Vietnamese (Sign language)

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (VND 250,000 per day)

Food and drink

  • Free continental breakfast available daily 6:30 AM to 10:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Designer stores
  • Full-service spa
  • Gym
  • Outdoor pool
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center
  • Coworking space

Outdoors

  • Rooftop terrace

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Thalassotherapy

Accessibility

  • Elevator
  • Hardwood flooring in room

More

  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 750000.0 per day

Property payment types

Important information

Optional extras

  • Valet parking fee: VND 250000 per day
  • Rollaway bed fee: VND 750000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Property Registration Number 0109920439

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

GRAND HOTEL du LAC Hanoi Hotel
GRAND HOTEL du LAC Hanoi Hanoi
GRAND HOTEL du LAC Hanoi Hotel Hanoi

GRAND HOTEL du LAC Hanoi Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 348 out of 411 reviews
Rating 8 - Good. 48 out of 411 reviews
Rating 6 - Okay. 13 out of 411 reviews
Rating 4 - Poor. 1 out of 411 reviews
Rating 2 - Terrible. 1 out of 411 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

A

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would strongly recommend staying at this hotel!! My husband and I loved our time here. All of the staff go above and beyond to ensure you have anything you need and answer any questions you might have! Such great customer service including the airport transfer. Thank you to Sofia and Ken for making our transfer as smooth as possible as our flight was delayed multiple times. They communicated through WhatsApp and ensured our ride was waiting for us when we finally arrived at the airport in Hanoi. We were also offered a free room upgrade and they moved our bags for us while we explored the city. The hotel is in a great location in the old quarter within walking distance of attractions including train street. There is also a great free breakfast buffet with a menu you can order off to have your meal prepared by a chef if preferred. Thank you for the unbelievable customer service and for making our stay very memorable 🙏
Stayed 2 nights in Jan 2025

10/10 Excellent

Coley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Supercalifragilisticexpialidocious!

This hotel was fabulous! The staff was amazing and extremely attentive. Super helpful and friendly. The building was beautiful and ultra clean, but its staff set it apart from anywhere I’ve stayed before. Just fantastic!
On our way out!
Stayed 6 nights in Jan 2025

10/10 Excellent

Mohd Hariht Muhammad Imran

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lilly at the front desk was amazing. All the staff were terrific and she was exceptionally wonderful.
Stayed 3 nights in Dec 2024

10/10 Excellent

Paul, Wrightington

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel & amazing staff
Stayed 3 nights in Jan 2025

10/10 Excellent

Donya

Stayed 1 night in Dec 2024

10/10 Excellent

David

Stayed 2 nights in Dec 2024

10/10 Excellent

moran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Yongwei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are very friendly and helpful! Sofia went out of way in helping us with special requests! They packed nice breakfast for us when we had to leave early for Haling Bay trip. The restaurant staff’s service was excellent and it has nice view of the Cathedral. The hotel is located right in the middle of old quarter and next to Cathedral. Perfect hotel and service. Will come back again.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Dec 2024

10/10 Excellent

alfri ibnu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Benjamin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Ana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautifully and tastefully decorated boutique hotel with a perfect location next to the Cathedral, in the heart of the old quarter and within walking distance to most attractions. A wonderful breakfast and flawless customer care. Ken &Jack went above and beyond to help us with all details for our stay from airport transfers to tours and even assisting us with our next stay. We are very grateful and delighted to have chosen the Grand Hotel du Lac in Hanoi. It certainly made our stay more enjoyable and memorable. Thank you for you hospitality 🙏
Stayed 5 nights in Dec 2024

10/10 Excellent

Cheng-Hsiu, Santa Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Dec 2024

10/10 Excellent

Ang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A 5 stars hotel

The service and the “ going the extra mile “ is a definite beyond this brand hotel. The GM Jack and staff are always on hand to provide exceptional hospitality. We were celebrating our 40th wedding anniversary and Jack had planned a special surprise in our upgraded room. We always felt welcomed in this hotel. This boutique hotel is highly recommended for guests seeking a special stay in the ‘ old quarter ‘ in Hanoi.
Stayed 4 nights in Dec 2024

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a luxury oasis in the amazing vibrant city of Hanoi. The hotel has great facilities including the restaurant and roof top bar area. All of this is eclipsed by the staff throughout the hotel who make you feel genuinely special and their generosity of spirit is unique...world class!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Paul

Very comfortable. Wonderful staff!
Stayed 3 nights in Dec 2024

8/10 Good

colin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

cuong

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff is extremely helpful and friendly. Restaurant staff during breakfast provides excellent service specially Eric I think he’s the restaurant manager. Enjoyed our 3 days stay
Stayed 4 nights in Nov 2024

10/10 Excellent

kayvan, morgan hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Walkable to some attractions.
Stayed 7 nights in Oct 2024

8/10 Good

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommended, convenient and comfortable

Comfortable hotel in great location and lovely service
Stayed 3 nights in Nov 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My favourite hotel in Hanoi

Excellent service from all the friendly staff. Perfectly positioned to enjoy the city.
Stayed 1 night in Nov 2024

10/10 Excellent

alan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great 5 star hotel in the Old Quarter Hanoi . A great Roaring Twenties motif with amazing era furnishings. Rooftop bar and pool and a great spa downstairs. Perfectly located near all the activities in the Old Quarter. Great dining room with excellent food. The very best thing is the staff at all levels. The concierge staff are fantastic. They will find you , provide you or fix anything and everything you need . I have to mention Camellia , while everyone was wonderful she is amazing , beyond 5 star service ! Thank you Grande Hotel du lac , you made Hanoi a must return.