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Grand Cititel Hanoi Hotel & Spa

4.0 star property

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Photo gallery for Grand Cititel Hanoi Hotel & Spa

Exterior
Lobby
Suite City View Room | Premium bedding, pillowtop beds, in-room safe, desk
Hallway
Reception

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Spa
  • Room service

Explore the area

Map
13B Tong Dan, Hoan Kiem District, Hanoi
  • Hanoi Opera House
    ‪5 min walk‬
  • Hoan Kiem Lake
    ‪8 min walk‬
  • Hanoi Old Town Night Market
    ‪15 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪23 min drive‬

Room options

View all photos for Suite City View Room

Suite City View Room | Premium bedding, pillowtop beds, in-room safe, desk

Suite City View Room

  • 279 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, pillowtop beds, in-room safe, desk

Superior Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Room

Grand Deluxe Room | City view

Grand Deluxe Room

  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Twin Room

  • 237 sq ft
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Grand Deluxe Room

Grand Deluxe Room | Street view

Grand Deluxe Room

  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Suite Twin Room

Suite Twin Room | Premium bedding, pillowtop beds, in-room safe, desk

Suite Twin Room

  • 280 sq ft
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

Similar properties

Lobby sitting area

Hanoi Royal Palace Hotel 2

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
4.8 out of 5, Exceptional, (4261)
The price is $68
per night
$77 total
includes taxes & fees
May 13 - May 14
Hanoi Royal Palace Hotel 2

About this property

Grand Cititel Hanoi Hotel & Spa

4-star hotel in Old Quarter
This hotel features a full-service spa, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Change of towels is available on request.
Grand Cititel Hanoi Hotel & Spa offers 98 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Pillowtop beds feature premium bedding. 43-inch flat-screen televisions come with cable channels. Bathrooms include showers with hydromassage showerheads, slippers, designer toiletries, and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include hair dryers and complimentary toiletries. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include hot stone massages, Thai massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Grand Cititel Hanoi Hotel & Spa features a full-service spa and a 24-hour fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 538 square feet (50 square meters) include a conference center. This business-friendly hotel also offers multilingual staff, tour/ticket assistance, and concierge services. For a surcharge, the property provides an area shuttle within 30 kilometers and an airport shuttle (available 24 hours).

Grand Cititel Hanoi Hotel & Spa has designated areas for smoking.

The Shii Kitchen - This buffet restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 30 km
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Shii Kitchen

Things to do

  • 24-hour gym
  • Full-service spa

Family friendly

  • Dining table
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference center (538 square feet of space)
  • Meeting room

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator (39 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the cruise terminal and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for VND 600000.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 500000 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: VND 500000 (one-way), (up to 18 years old)
  • Rollaway bed fee: VND 600000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Grand Cititel Hotel
Grand Cititel Hanoi
Grand Cititel
Cititel Hanoi & Spa Hanoi
Grand Cititel Hanoi Hotel
Grand Cititel Hanoi Hotel Spa
Grand Cititel Hanoi Hotel & Spa Hotel
Grand Cititel Hanoi Hotel & Spa Hanoi
Grand Cititel Hanoi Hotel & Spa Hotel Hanoi

Grand Cititel Hanoi Hotel & Spa Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 252 out of 311 reviews
Rating 8 - Good. 41 out of 311 reviews
Rating 6 - Okay. 11 out of 311 reviews
Rating 4 - Poor. 2 out of 311 reviews
Rating 2 - Terrible. 5 out of 311 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for staying in the old town area!
Stayed 1 night in Oct 2024

8/10 Good

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and helpful. Quiet and clean accommodations within walking distance of old town sight seeing.
Stayed 1 night in Oct 2024

10/10 Excellent

Daryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quiet area, on weekdays there are lots of roadside stalls selling food. about 5-10 mins walk away from the lake
Stayed 3 nights in Jan 2025

10/10 Excellent

Jess

Stayed 3 nights in Jan 2025

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to explore Hanoi. Close to the centre, nice rooms and a great Skybar.
Stayed 3 nights in Jan 2025

6/10 Okay

Talia

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel stay was nice and the staff at the counter were very friendly and helpful. However, our AirPods were stolen from our room. We didn’t realize they were gone until after we checked out.
Stayed 4 nights in Dec 2024

10/10 Excellent

Anh

Stayed 3 nights in Dec 2024

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value. Pleasant stay.

Small, but comfortable room. Good value for the money. Can be noisy at times due to thin walls. Nice touch to have Santa visit Christmas Eve handing out little bags of cookies and a nice card. All staff were kind and super courteous.
Stayed 2 nights in Dec 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice to stay.
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Room could be better

The reception service and breakfast buffet were really good. However, the room could do with some improvements, poor interior finish, shower not draining, loud air-conditioning.
Stayed 1 night in Dec 2024

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are super helpful
Stayed 1 night in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Clean and quiet. Gym needs upgrade.
Stayed 1 night in Dec 2024

8/10 Good

Celine

Traveled with family
Liked: Amenities, property conditions & facilities
Excellent customer service!! We stayed here for just 2 nights,, will definitely stay here again in our future visit. One suggestion: The shower stall could be upgraded for better drainage so that we don’t have to worry about water overflowing …
Stayed 2 nights in Dec 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are very friendly and helpful.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located, clean, comfortable
Stayed 2 nights in Nov 2024

10/10 Excellent

Tran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Si Xuan Sandy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Service was great
Stayed 1 night in Nov 2024

8/10 Good

Cuong Cao

Stayed 1 night in Nov 2024

10/10 Excellent

Andres

Liked: Staff & service, property conditions & facilities
Excellent hotel in a great location. The hotel personnel were very attentive and helpful. They booked several tours for me. The breakfast was amazing.
Stayed 5 nights in Nov 2024

10/10 Excellent

Edwin, cliffiside park

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent
Stayed 1 night in Oct 2024

8/10 Good

Winnie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Stephanie

Stayed 1 night in Nov 2024

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities
All staff are very nice and helpful.
Stayed 4 nights in Oct 2024