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Haibay hotel

4.0 star property

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Photo gallery for Haibay hotel

1 bedroom, minibar, in-room safe, desk
Bar (on property)
Exterior
Interior entrance
1 bedroom, minibar, in-room safe, desk

Popular amenities

  • Bar
  • Spa
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

Map
27 Hàng Bông, Hanoi
  • Hoan Kiem Lake
    ‪3 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪3 min walk‬
  • Hanoi Old Town Night Market
    ‪7 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪26 min drive‬

Room options

View all photos for Superior Double Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Superior Double Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed

1 bedroom, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed

  • 237 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Double Room

1 bedroom, minibar, in-room safe, desk

Superior Double Room

9.0 out of 10
Wonderful
(8 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double or Twin Room, Balcony, City View

1 bedroom, minibar, in-room safe, desk

Executive Double or Twin Room, Balcony, City View

  • 280 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premier Double Room, 1 King Bed, Balcony, City View

1 bedroom, minibar, in-room safe, desk

Premier Double Room, 1 King Bed, Balcony, City View

7.4 out of 10
Good
(3 reviews)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Double Room, 1 King Bed, Balcony, City View

Signature Double Room, 1 King Bed, Balcony, City View | View from room

Signature Double Room, 1 King Bed, Balcony, City View

8.0 out of 10
Very good
(2 reviews)
  • 484 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 2 Bedrooms, Balcony, City View

Family Suite, 2 Bedrooms, Balcony, City View | 1 bedroom, minibar, in-room safe, desk

Family Suite, 2 Bedrooms, Balcony, City View

  • 484 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | 1 bedroom, minibar, in-room safe, desk

Deluxe Double or Twin Room

  • 237 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

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About this property

Haibay hotel

4-star hotel in Old Quarter
This hotel features 2 restaurants, a full-service spa, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a rooftop terrace, and a business center.
Haibay hotel offers 34 air-conditioned accommodations with minibars and safes. 40-inch LCD televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and fans. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has couples treatment room(s). Services include hot stone massages, Thai massages, and manicures and pedicures. The spa is open daily.
Haibay hotel features a full-service spa. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 4-star property offers access to a business center and a meeting room. This Hanoi hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Haibay hotel has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Onsite venue #2 - This restaurant specializes in local and international cuisine and serves lunch and dinner. Open daily.
Room service (during limited hours) is available.

Languages

English, French, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: USD 10 per person
  • 2 restaurants
  • A bar/lounge
  • Couples/private dining
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Rooftop terrace

Full-service spa

  • Couples treatment rooms
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Thai massages

Accessibility

  • Elevator

More

  • Built in 2017
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Fan
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 10 per person
  • Airport shuttle fee: USD 25 per vehicle (one-way)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Haibay hotel Hanoi
Haibay Hanoi
Haibay
Haibay hotel Hotel
Haibay hotel Hanoi
Haibay hotel Hotel Hanoi

Haibay hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 117 out of 210 reviews
Rating 8 - Good. 67 out of 210 reviews
Rating 6 - Okay. 18 out of 210 reviews
Rating 4 - Poor. 6 out of 210 reviews
Rating 2 - Terrible. 2 out of 210 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Dong Chul

Business traveler

Not happy ..

6 days I stayed this hotel for my business trip. It was not so good. Sometimes didn't clean my room, sometimes room card key was not working properly, sometimes room smells... etc.
Stayed 6 nights in Apr 2025

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a comfortable and budget-friendly place to stay for a 5 to 7-day trip.
Stayed 5 nights in Mar 2025

10/10 Excellent

BERNADETTE, UNION CITY

Traveled with family
Liked: Cleanliness, amenities
We didn’t have difficulty communicating with the staff. They were very courteous and helpful. The hotel’s breakfast was excellent for its price. The hotel’s location is very accessible.
Stayed 3 nights in Feb 2025

8/10 Good

Beverley

Liked: Cleanliness, staff & service, room comfort

Slightly old but good hotel

Hotel is in a great location and very clean. It’s is a very old hotel though, so looks quite dated.
Stayed 3 nights in Mar 2025

4/10 Poor

Jarrard

Disliked: Staff & service, room comfort

Rooms at back are quiet but beds are very hard!

The Hotel is much more dated than the pictured appear. They've done a great job on the wide angles lenses too as it was fairly squishy. The reception staff had fairly poor English, which I understand its not an English speaking country, but compared to other hotels it was noticeably worse. The bed was also about the same firmness as a commercial airline economy seat. So if you don't like hard beds look elsewhere.
Stayed 1 night in Mar 2025

6/10 Okay

BERNADETTE, UNION CITY

Traveled with family
Liked: Staff & service, property conditions & facilities
Great location and courteous and friendly staff.
Stayed 1 night in Mar 2025

10/10 Excellent

dâvid y Carol, Puerto de la Cruz

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very good specialy the young man at breakfast. The wood floor and walls so nice and good quality. Location is super super good
Stayed 3 nights in Feb 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing.
Stayed 3 nights in Jan 2025

6/10 Okay

Piyush

Stayed 1 night in Dec 2024

6/10 Okay

Mr

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities

Cheap, central and OK

Cheap, easy, central, bit old and tatty reflected in price. Overall OK.
Stayed 5 nights in Dec 2024

8/10 Good

Simon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good room layout. friendly and helpful staff.
Stayed 6 nights in Nov 2024

6/10 Okay

Christopher

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
smoking smoke filtered from other rooms to my room.should enforce non smoking rule. thin walls between room. can hear next door conversations.
Stayed 1 night in Oct 2024

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, staff & service
All good except someone smoke in a non smoking room and my room can smell smoke early in the morning. Staff should be more strict to enforce no smoking rule.
Stayed 2 nights in Nov 2024

10/10 Excellent

Suzan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A hidden Gem!

This hotel is a real gem! It’s not big, but it’s super cute, centrally located and very comfortable! Excellent breakfast and the staff is extremely accommodating. Special thanks to Cherry for her help and kindness! This hotel is better than many of the four star hotels in the area.
Stayed 2 nights in Oct 2024

6/10 Okay

Dong Chul

Business traveler
Liked: Staff & service
Stayed 6 nights in Oct 2024

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Lakh

Traveled with partner
Everything was terrible. I’m speechless
Stayed 3 nights in Aug 2024

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay. The hotel is in the centre of the Old Quarter which makes it easy to walk everywhere. The hotel staff were very friendly and helpful.
Stayed 3 nights in Jul 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for all the main things in Hanoi and close to local life too! Staff were always helpful. Breakfast was fine - you could order your own meal alongside the buffet.
Stayed 3 nights in Jul 2024

10/10 Excellent

Rennison

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel with a great location. Very friendly and helpful staff. Would definitely stay there again.
Stayed 5 nights in Jun 2024

8/10 Good

Christie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with short distance to everything you want to see and do. They’ve really made an effort to sound proof the rooms- but unfortunately it wasn’t enough for us to get a good nights sleep with all the traffic and horns sounding constantly. So we only stayed one night. But this is to be expected when staying right in the city. Staff were exceptional and spoke excellent English, super helpful and so professional.
Stayed 1 night in Jun 2024

4/10 Poor

Tyler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Our overall experience with this hotel and their staff was not great. The breakfast is subpar compared to what we’ve experienced in other comparable hotels in the area. The room does not match the photo whatsoever. the hotel was extremely noisy
Stayed 2 nights in Apr 2024

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property itself was great and staff was super friendly, accommodating and helpful. It's insanely busy outside the hotel but I think that's everyone in Hanoi
Stayed 2 nights in Apr 2024

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a Great Location. It was quiet quite as well considering the location. The breakfast was superb, i was surprised how good it was especially the omelette. Great affordable spot!
Stayed 3 nights in Mar 2024