4/10 Poor
Verified traveler
Traveled with family and small children, Traveled with group
Nov 4, 2019
Liked: Amenities
Disliked: Cleanliness
I booked two rooms. We were welcomed with local snacks and juice, which was a welcome surprise (particularly for the kids) and went to our rooms to drop the bags and rest before our tour. I noticed a few tiny bugs on the tables, but nothing on the bed. We went on our tour and came back. My kids (5 and 6) noticed bugs on the table and nightstand. I delved further, and found them on my suitcase on the floor, and over everything, but the bed! I had no food in my suitcase, and only a bag of chips on the table. The bugs were ON the bag, but not in it. Hotel Amber reluctantly agreed to book me at an affiliated hotel at 50% off, for my additional cost. Long and short of it, my room was covered in bugs. My 2nd room had no problem. They wanted to rebook me elsewhere for my own cost and separate my group. They wanted me to wait (beyond initial hour or so of argument) for an unknown time for a manager, to discuss a refund. It was already 8pm. I refused too wait any longer, and found my own [new] hotel. And there is no elevator and steep stairs, but they do bring up your bags...
Verified traveler
Stayed 1 night in Oct 2019