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Hanoi Crystal Hotel

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hanoi Crystal Hotel

Boating
32-inch LCD TV with cable channels, TV
International cuisine
Reception
Sports facility

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Pet friendly
  • Room service
  • Housekeeping
  • Air conditioning
  • Laundry

Explore the area

Map
No. 9A, Hang Thung Street, Hoan Kiem District, Hanoi, 10000
  • The Old Quarter Gallery
    3 min walk
  • Thang Long Water Puppet Theatre
    4 min walk
  • Hoan Kiem Lake
    4 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    37 min drive

Room options

View all photos for Triple Room (With Large Window)

1 bedroom, free minibar items, desk, soundproofing

Triple Room (With Large Window)

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Room (With Window)

Superior Room (With Window) | 1 bedroom, free minibar items, desk, soundproofing

Superior Room (With Window)

  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, View (Late Check Out till 2:00pm)

1 bedroom, free minibar items, desk, soundproofing

Deluxe Room, View (Late Check Out till 2:00pm)

  • 301 sq ft
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Family Room, View

1 bedroom, free minibar items, desk, soundproofing

Family Room, View

  • 409 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed OR 2 Double Beds

About this property

Hanoi Crystal Hotel

3.5-star Hanoi hotel, connected to a shopping center in Old Quarter
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and 24-hour room service.
Hanoi Crystal Hotel offers 35 air-conditioned accommodations with minibars (stocked with some free items) and complimentary bottled water. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and complimentary toiletries. Housekeeping is offered daily and microwaves can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary. For a surcharge, the property provides an airport shuttle (available on request) and a train station pick-up service. This family-friendly hotel also offers a terrace, tour/ticket assistance, and coffee/tea in a common area. Concierge services and wedding services can be provided.

Hanoi Crystal Hotel is a smoke-free property.

Onsite venue - This restaurant specializes in international cuisine.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Roundtrip airport shuttle (surcharge) on request
  • Train station pick-up shuttle (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Shopping
  • TV in common areas

Family friendly

  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 9 floors
  • Built in 2011
  • Smoke-free property

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: VND 225000
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
Late check-out fee: VND 225000
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free

Children and extra beds

Children are welcome
1 child, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 720000 per vehicle (roundtrip)
  • Early check-in fee: VND 225000 (subject to availability)
  • Late check-out fee: VND 225000 (subject to availability)
  • Rollaway beds are available for an additional fee
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hanoi New Star Hotel
New Star Hanoi
New Star Hotel Hanoi
Hanoi Crystal Hotel
Hanoi Crystal
Hanoi Crystal Hotel Hotel
Hanoi Crystal Hotel Hanoi
Hanoi Crystal Hotel Hotel Hanoi

Hanoi Crystal Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 29 out of 87 reviews" "
Rating 8 - Good. 26 out of 87 reviews" "
Rating 6 - Okay. 23 out of 87 reviews" "
Rating 4 - Poor. 8 out of 87 reviews" "
Rating 2 - Terrible. 1 out of 87 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

sean, alberta canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice location that's about all
On arrival the staffeta was very helpful and got us into a room since we arrived before check in. The best part of this hotel is the staff the building is run down and the rooms need a major reno there is turf in the hallways on every floor. The wash rooms look and operate like their from the stone age. Staff areally great building terrible.
Stayed 2 nights in Jan 2018

8/10 Good

Jevon , Penang, Malaysia

Liked: Cleanliness, staff & service
Nice budget hotel
The room was good enough for a night stay but the noise from a neighboring room echoed along the corridor and can be heard clearly even past midnight. It is due to inconsiderate people who doesn't care about their kids. Probably can improve in the sound proofing and the air cond needs some repair. The flaps were broken, basically occupants can't direct the air flow.
Stayed 1 night in Jun 2017

8/10 Good

Fiona

Liked: Cleanliness, staff & service
Family Stay in Hanoi
Great location for us to discover Hanoi in a short time. We had a family room which was great but there was very little room to move or put any bags. Beds were quite hard too but the room was clean and the location great so it was Ok for us.

8/10 Good

Judith

Liked: Staff & service
Nice
The staffs are friendly and accommodating. Location is great!

4/10 Poor

Ngoc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Robert, Australia

Liked: Staff & service
Hotel with English speaking staff.
Located about 15 minutes walk to Hoan Kiem lake, in busy side street in Old Quarter. Hotel needs updating. Impressed by reception with lovely, friendly and very helpful English speaking ladies, including the porter and room service maid who refreshed our room promptly each day. Hotel has tour desk. We found the buffet breakfast adequate and good with hot Viet dishes – phor, rice porridge, spring rolls, sausages, meats, veg stir-fries, and for Western tastes – corn flakes, ham, salami, omelettes, or eggs to order, salad, breads, juices, milk and good strong Viet coffee. Different hot dishes each day which we all enjoyed. Good aircon in room which overlooks busy side street. Bath perhaps needs updating. Room has fridge and snacks to choose from. Quiet room.

8/10 Good

s, tokyo

Liked: Staff & service, room comfort
Room was too old!!!
Room was not clean enough and too old. Staff was helpful and location is very close to travel spot.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bevis, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well-located budgetable hotel with nice staff
We were three 25+ travelers who stayed in this hotel for 4days3nights. Our stay was pleasant with extremely friendly staff. Although the hotel/room interior may look a little bit old, all in all is a comfortable experience. Breakfast is good with Vietnamese noodles and different cooking of egg e.g scramble/boiled/sunny side up etc. Tour pick-up time is unbeatable because we were the last so can have more time for breakfast/sleep.

10/10 Excellent

joy, philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service, big room, big toilet
Very nice staff esp. emma, henry and also lily. Emma recommended the best beef noodle. There were some problems with the room at first but they were efficient enough to fix it immediately. Located near everything at the old quarter. We'll definitely book this hotel again if ever i will visit hanoi again.

6/10 Okay

IOANNA, Greece

Disliked: Property conditions & facilities
Central, friendly staff but in poor condition
Central, friendly staff but very old and in poor condition hotel and room.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price.
Enjoyable Stay ,good location with close shopping area.

10/10 Excellent

Deidre, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Ho Kiem Lake
I really enjoyed my stay at Hanoi Crystal Hotel. The staff were very friendly and helpful and the location was good just a few minutes from the lake.

6/10 Okay

Ashwin, India

Disliked: Cleanliness
Good Budget hotel.
Hotel is located in a Good neighbourhood which is right in the old quarter of Hanoi. Hotel breakfast is quite average. It could have been better. Very hospitable staff which makes the stay quite comfortable.

10/10 Excellent

saiful, calgary, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Staying
This is first time I have stayed this range of hotel. It got very good location. Staffs are extremely helpful. It is best compare to price.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel with small front porch for taxi to stop
First room is smelly (previous occupant may be a smoker). Second room door can not lock. Third room air-conditioning no control. What else if I continue don't have to rest.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most strategic location for shopping and foods
The people are very hospitable, polite, friendly and kind. Easy to access for the taxi, spectacular location to adapt firmly with the environment.

6/10 Okay

bedrichha, Kladno, Czech republic

Liked: Staff & service
Disliked: Cleanliness
Hotel near Old quater
The hotel provides good accommodation close to attractions. Rooms are simply furnished. Some rooms have a window into the yard, and so is guaranteed quiet night and not hear the noise from the street. Breakfast was good.

10/10 Excellent

Tuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great hotel. Very friendly staff. Great accommodations. Right in the middle of a lot of great things to do. The hotel helped my father and I arrange a few trips, one of which was a trip to Ha Long bay. Very easy to make things happen. They do all the work for you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. hosted of cheapest tour
We came to this hotel with no high expectations and in a low spirits cause of tiring, so when the staffs here bid us a welcome, we just knew that we were at the right place. This is the right place to be, because you will be taken care of, in a way, you didn't think was possible. If you want guidance, they will help. So when you go to Vietnam and visit Hanoi, go see the old part of Hanoi and stay at this extraordinary and awesome place, so you get a good first-timer experience. Moreover, you can also find very cheap price of tours, the salesperson will help you to decide, select a good tour, suit to your needs. Receptionist will be a great help during your stay, They will recommend the places around old quarter in Hanoi, where to shop, where to visit.

6/10 Okay

Verified traveler

Hotel location is near to lake, however the condition of the hotel is not up to expectation

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, Location and buffet
The restaurant serves delicious food so the breakfast is great, providing a buffet and menu choices. The staff are super friendly and helpful, they let me have a room for a shower before I went to get the night train. They suggested this to me which I thought was very kind. And on my return from Sapa they upgraded my room for my final night. It's a perfect place to walk right out the front door and instantly be amongst the hustle and bustle. Great starting point for all exploring. Definitely recommend!!

4/10 Poor

annoymous , hong kong

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good location but old hotel
Hotel is at a good location and staffs are friendly, but the room is not as "new" as described in photo, everything is quite old or used. We only got a bed sheet to cover as night, there was a old stained blanket in the closet. You can hear the talking on the hallway, and there was a lady who accidentally opened my room door with her room key. Then again, u get what u pay for. Breakfast selection was good.

6/10 Okay

Frankie, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Don't expect much for just USD26/night.
Inconvenient to unload luggage because entrance to the 'lobby' is right in front of a small busy street. Room is not thoroughly clean. No complimentary bottle water in room as mentioned in the facility but you can top up own water bottle from the water dispenser in restaurant at basement.

10/10 Excellent

Nur, Nottingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of old quarter cute hotel gem
Soon as i got to hotel the staff rushed to help me with my bags, checked me in with no time and then gave me some tourists information. Really authentic will be returning!