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Hanoi E Central Hotel

4.0 star property

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Photo gallery for Hanoi E Central Hotel

Panoramic Suite | Premium bedding, memory foam beds, minibar, desk
Front of property
Breakfast, lunch and dinner served
Premium bedding, memory foam beds, minibar, desk
Library

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking available
  • Bar
  • Spa
  • Room service
  • Housekeeping
  • Air conditioning
$160
includes taxes & fees
Oct 28 - Oct 29

Explore the area

View in a map
18A Lo Su Street, Hoan Kiem Dist, Hanoi, 10000
  • Place, Hoan Kiem Lake
    ‪3 min walk‬
  • Place, Hanoi Old Town Night Market
    ‪7 min walk‬
  • Place, Hanoi Opera House
    ‪10 min walk‬
  • Airport, Hanoi (HAN-Noi Bai Intl.)
    ‪27 min drive‬

Room options

View all photos for Superior King Room without Window

Superior King Room without Window | Premium bedding, memory foam beds, minibar, desk

Superior King Room without Window

10.0 out of 10
Exceptional
(1 review)
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, City View

Executive Room, City View | Premium bedding, memory foam beds, minibar, desk

Executive Room, City View

9.4 out of 10
Exceptional
(3 reviews)
  • 290 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

View all photos for Panoramic Suite

Premium bedding, memory foam beds, minibar, desk

Panoramic Suite

10.0 out of 10
Exceptional
(1 review)
  • 699 sq ft
  • 2 bedrooms
  • Lake view
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Beds

View all photos for Family Room

Family Room | Premium bedding, memory foam beds, minibar, desk

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, City View

Premium bedding, memory foam beds, minibar, desk

Deluxe Room, City View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hanoi E Central Hotel

4-star Hanoi hotel, connected to a shopping center in Old Quarter
A restaurant, a bar/lounge, and valet parking are available at this smoke-free hotel. WiFi in public areas is free. Additionally, spa services, a refrigerator in a common area, and 24-hour room service are onsite.
Hanoi E Central Hotel offers 21 air-conditioned accommodations with minibars and complimentary newspapers. Memory foam beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. This business-friendly hotel also offers spa services, a library, and a terrace. Onsite parking is available (surcharge).

Hanoi E Central Hotel is a smoke-free property.

Cha Ca Lang restaurant - This restaurant serves breakfast, lunch, and dinner. Reservations are required.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Valet parking on site (VND 300,000 per night)

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Cha Ca Lang restaurant

Things to do

  • Library
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • On a lake
  • Terrace

Spa

  • Spa services

Accessibility

  • No elevator

More

  • 1 building
  • 9 floors
  • Built in 2010
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 480000.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 912000 per vehicle (roundtrip, maximum occupancy 2)
  • Valet parking fee: VND 300000 per night
  • Rollaway bed fee: VND 480000.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not permitted at this property

Property is also known as

Elegance Emerald
Elegance Emerald Hanoi
Elegance Emerald Hotel
Elegance Emerald Hotel Hanoi
Emerald Hanoi
Hanoi Elegance Emerald
Hanoi Elegance Emerald Hotel
Hanoi Emerald Elegance Hotel
Hanoi Emerald Hotel
Hotel Elegance Emerald Hanoi
E Central Hotel
Hanoi E Central
Hanoi E Central Hotel Hotel
Hanoi E Central Hotel Hanoi
Hanoi E Central Hotel Hotel Hanoi

Reviews

Hanoi E Central Hotel Reviews

9.6

Exceptional

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 274 out of 347 reviews
Rating 8 - Good. 62 out of 347 reviews
Rating 6 - Okay. 8 out of 347 reviews
Rating 4 - Poor. 2 out of 347 reviews
Rating 2 - Terrible. 1 out of 347 reviews

Reviews

6/10 Okay

Sapan

Traveled with family
Disliked: Cleanliness
Huge differnce in price that the hotel charges if you go there in person vs if i book through Expedia..almost 2x more expensive through expedia !!!
Stayed 2 nights in Dec 2024

10/10 Excellent

Gerald H.

Stayed 1 night in Nov 2024

8/10 Good

PAUL, San Francisco

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Many dining options nearby. Helpful, professional and courteous hotel staff. Hotel breakfast buffet needs improvements.
Stayed 4 nights in May 2024

8/10 Good

Guan Wei

Stayed 1 night in Apr 2024

10/10 Excellent

Lien

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Very convenient to most of the places.
Stayed 2 nights in May 2024

4/10 Poor

Joe

Disliked: Cleanliness, amenities, property conditions & facilities
breakfast not too many choices wifi really sucks the hotel was ok I stayed at other hotel much better close to every things. Won’t come back again.
Stayed 3 nights in Apr 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service
Good location…fairly quiet street; can get to central part of old town with 5-6 minute walk. Staff is friendly and helpful. Older hotel but overall clean. You can exchange dollars to VND no charge. Just let front desk know ahead of time to ensure they have VND available.
Stayed 5 nights in Feb 2024

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, neighborhood a bit loud but that is Asia. A good value hotel ...not a hostel, not the Metropol.
Stayed 3 nights in Jan 2024

10/10 Excellent

Puilan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, walkable to any tour spots, a lot of restaurants around, hotel provided a list of Vietnamese food in English and Vietnamese name, so I could understand what to order when I went out; free storage suitcase, free breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Yeo-Re

very friendly and accomodating
Stayed 1 night in Nov 2023

10/10 Excellent

K.D

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location with a 5 star is deserving of this remarkable and beautiful hotel, A Big Thank You to the ambassador to their hotel by the name of "Lily". You can be assured of her warm and genuine smile and will put, any weary Traveller at ease. Her remarkable peoples, touch is infectious and the happiness from everyone staying there shows. We would definitely recommend, anyone coming to Hanoi to experience this centrally located hotel. You would be spoilt for choice. Food to clothings to souvenirs are lined along every street you walk. The staffs are very well mannered, smartly dressed and caters to your every need if you need any advise or help. A BIG THANK YOU TO EVERYONE AT Hanoi E Central Hotel. A Memory of a Lifetime.
Stayed 4 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly, clean, reasonably-priced digs in Hanoi

This small hotel was our Hanoi home away from home, off and on, for 2 weeks. Excellent location in the Old Quarter of Hanoi, just outside the main tourist section. Close to the lake, shops, and restaurants. Clean and quiet, with a nice breakfast. The staff was excellent - whether for booking tours, tickets, limousines and Grab rides, or re-arranging our scheduled stay - and after various excursions out of town we were welcomed back as old friends. Hanoi E Central is one of the reasons we'll carry fond memories of our visit to Viet Nam back home. Thanks to Lily and all the rest of the hotel staff!
Stayed 5 nights in Apr 2023

10/10 Excellent

lisa

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nicest and central hotel in Old Quarter. Hotel arranged all kind of trip for My family, good service and good prices…
Stayed 1 night in Apr 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smelly!

Hotel is definitely 2 stars. not 4 stars. Room and lobby smells of sewage.
Stayed 3 nights in Mar 2023

10/10 Excellent

Matt

Traveled with family
Liked: Staff & service

Great service!

This review is all about the service and not the hotel as much. We were originally scheduled to stay here but because of eVisa delays due to Tet we were unable to make our original trip work. However Mai was able to walk us through the changing schedule and helped us rebook our transfers and food tour. She was amazing and even transfered us to a sister hotel at a discounted price since with our new date, our rooms weren't available. So we can't comment on this hotel since we didn't stay there but the sister hotel was good and the staff amazing so with the same management I'd assume this hotel would have been good as well.
Stayed 2 nights in Jan 2023

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the most pleasant stay here! The concierge made every effort to make my stay enjoyable and even looked after me when I fell sick in Hanoi. I strongly recommend E Central to anyone visiting Hanoi and wanting to experience the Old Quarter.

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are amazing. They are so helpful and try very hard to speak English. Lucy was amazing. She helped us organise activities and had suggestions of things to do. She made a point of remembering our names. The property is small and there are only 3 rooms to a floor. I would suggest you request a larger room. Our room was pretty small with nowhere to really put your suitcases. The location is perfect for the Fri, Sat and Sunday market.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly staff. Special thanks to Lucy for helping us with restos, bars, and sightseeing. Very well located and perfect to discover the town for a couple of days
Stayed 1 night in Dec 2022

10/10 Excellent

Cristiano

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this stay was really good. Not full on centre of the Old quarter, but just a jump away from the lake. The staff is very helpful with any questions you have and very kind.

10/10 Excellent

Liak

Stayed 1 night in Dec 2022

10/10 Excellent

Ashish

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The night we arrived it was 10.30 and Jeremy made sure our check in was smooth. He even carried all our luggage to the room. Lucy and Neo were there every step of the way supporting and helping with everything we asked. Two of ths sweetest people I have met. Both of them are bursting with energy and we heard nothing but “yes”. Duc is a sweet boy always greeted us on our way through the door. On our last day we were getting dropped off and it was raining. Duc saw us and ran with 2 umbrellas in hand. I would not think twice to stay here on our next trip to Hanoi. And, we had the suite on the top floor with a large balcony and amazing view. Breakfast every morning was a ritual and food was amazing. Location of the hotel is perfect to walk everywhere.

10/10 Excellent

Huyen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our 1 night, the staff are excellent whatever we asked for help.

8/10 Good

Trang

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this hotel truly captured Hanoi for me....the hospitality here is at the highest level....the kindest staff....great breakfast....I was sad to leave this place....and I will definitely stay there again as it was everything I could hope for and more...
Stayed 4 nights in Dec 2022