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Imperial Hotel & Spa

4.0 star property

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Photo gallery for Imperial Hotel & Spa

Outdoor banquet area
Point of interest
View from room
Point of interest
Imperial Suite Room with Old Quarter View | View from room

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
44 Hang Hanh Street, Hoan Kiem, Hanoi
  • Hoan Kiem Lake
    ‪3 min walk‬
  • Hanoi Old Town Night Market
    ‪5 min walk‬
  • St. Joseph's Cathedral of Hanoi
    ‪6 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪25 min drive‬

Room options

View all photos for Imperial Suite Room with Old Quarter View

Imperial Suite Room with Old Quarter View | Minibar, in-room safe, individually decorated, individually furnished

Imperial Suite Room with Old Quarter View

  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Family Suite Room

Family Suite Room | Minibar, in-room safe, individually decorated, individually furnished

Family Suite Room

  • 452 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Connecting Room City View

View from room

Connecting Room City View

  • 775 sq ft
  • City view
  • Sleeps 4
  • 2 King Beds OR 2 Twin Beds and 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Room

Minibar, in-room safe, individually decorated, individually furnished

Executive Room

  • 301 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Room with City view

Minibar, in-room safe, individually decorated, individually furnished

Premium Room with City view

  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite Room with City view

View from room

Junior Suite Room with City view

  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Suite Balcony Room

Suite Balcony Room | Minibar, in-room safe, individually decorated, individually furnished

Suite Balcony Room

  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Bar (on property)

L’HÔTEL du LAC Hanoi

  • Breakfast included
  • Spa
  • Free WiFi
  • Restaurant
4.9 out of 5, Exceptional, (1006)
The price is $121
per night
$144 total
includes taxes & fees
Apr 18 - Apr 19
L’HÔTEL du LAC Hanoi

About this property

Imperial Hotel & Spa

4-star Hanoi hotel, connected to a shopping center in Old Quarter
A full-service spa, a restaurant, and a nightclub are available at this hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a rooftop terrace are onsite.
Imperial Hotel & Spa offers 40 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 32-inch LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages, Swedish massages, body scrubs, and body treatments.
Imperial Hotel & Spa features a full-service spa. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A complimentary manager's reception is offered each day. A computer station is located on site and wired and wireless Internet access is complimentary.

This Art Deco hotel also offers a nightclub, a rooftop terrace, and spa services. For a surcharge, the property provides an airport shuttle (available 24 hours), a shopping center shuttle, and a train station drop-off service.

Imperial Hotel & Spa has designated areas for smoking.

A complimentary manager's reception is offered each day.
Imperial Hotel & Spa has a restaurant serving breakfast only.
Room service is available.

Languages

English, Japanese, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (USD 7 per night)
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Onsite parking options include a garage

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Art gallery
  • Full-service spa
  • Nightclub
  • Shopping

Family friendly

  • In-room babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • In a provincial park
  • On the bay
  • On the boardwalk/promenade
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2009
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Free weekday newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 470000.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (one-way)
  • Nearby parking fee: USD 7 per night (328 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 470000.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Hanoi Imperial
Hanoi Imperial Hotel
Hotel Hanoi Imperial
Hotel Imperial Hanoi
Imperial Hanoi
Imperial Hanoi Hotel
Imperial Hotel Hanoi
Imperial Hotel Spa
Imperial Hotel & Spa Hotel
Imperial Hotel & Spa Hanoi
Imperial Hotel & Spa Hotel Hanoi

Imperial Hotel & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 235 out of 302 reviews
Rating 8 - Good. 50 out of 302 reviews
Rating 6 - Okay. 11 out of 302 reviews
Rating 4 - Poor. 2 out of 302 reviews
Rating 2 - Terrible. 4 out of 302 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ee Sin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service is top notch. They gave us very good advice on places to visit and recommended good eateries at Old Quarters. Special mention to Tom, Suzie and team. Very helpful.
Stayed 1 night in Dec 2024

10/10 Excellent

Kevin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convince
Stayed 2 nights in Oct 2024

6/10 Okay

Arun

Stayed 1 night in Nov 2024

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We spent 6 nights at the Imperial Hotel & Spa, and it was such a wonderful stay! The hotel is in a great location, just a block away from Hoan Kiem Lake and walkable to so many attractions, restaurants, shops, and really great coffee shops. The staff was so excellent! We were always greeted with a smile and they always made sure we had everything that we needed. We got some great massages, the breakfast staff always remembered us and how we like to order our pho, and the front door staff rarely let us open the door. They do such a great job of making guests feel so personally cared for.

6/10 Okay

Tim

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Imperail Hotel & Spa is in a great location and very well maintained. Drawbacks were that there was not sufficient closet space in our room and shower drain was located on opposite side of bathroom from the shower so entire floor of bathroom got very wet every time we used the shower.
Stayed 4 nights in Nov 2024

10/10 Excellent

AMELIA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot express how much Grace at reception and Anna helped me and my daughter with this trip. This was my daughter’s first trip internationally and my first time to Vietnam. It was made extra special by their attentiveness. Grace helped us book flights to travel more inside the country and see more sights, helped us find good local traditional restaurants, and made our stay absolutely wonderful. I highly recommend this hotel for its comfort and convenient location. Very walkable to lots of great attractions and food, the spa was wonderful and massages were great too. Even nicer than the pictures and the breakfast was tasty as well. Book this for your stay you will not be disappointed 😊
Stayed 4 nights in Oct 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nestled in the heart of Hanoi's Old Quarter, Imperial Hotel offers a charming and convenient base for exploring the city. While the hotel's physical condition may lean towards a 3-star rating, its exceptional services elevate it to a well-deserved 5-star experience. What truly sets Imperial Hotel apart is its staff. Grance and Susie, in particular, provided exemplary service that left a lasting impression. Their attentiveness, kindness, and willingness to go above and beyond made our stay truly memorable. Their genuine care and enthusiasm were evident in every interaction, creating a warm and welcoming atmosphere. The hotel's location in the Old Quarter is a major advantage. It's within walking distance of numerous attractions, shops, and restaurants, making it easy to immerse yourself in the vibrant local culture. To enhance the overall experience, a focus on property upkeep would be beneficial. While the hotel's charm lies in its traditional character, a few updates could further elevate its appeal. In conclusion, Imperial Hotel Hanoi is a hidden gem that offers a delightful blend of convenience, exceptional service, and a touch of old-world charm. The staff's dedication and the hotel's prime location make it a highly recommended choice for travelers seeking an authentic Hanoi experience.
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Nicholas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and great location
Simple check in and staff were generally very friendly and helpful! Close proximity to Hoan Kiem Lake and 4P Pizza just outside the hotel!
Stayed 1 night in Aug 2024

10/10 Excellent

Gretta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Imperial Hotel and Spa
The Imperial Hotel and Spa was excellent. We were warmly welcomed and checked in was quick and smooth. The staff were alway polite, helpful and caring.Help was give readily. The hotel was in a very good position close to Kiem Lake and the old Quarter We received a lovely gift of coffee and a coffee brewer which was a total surprise. Thank you Alex and staff
The Foyer with a stunning piano and beautiful fresh flowers each day
Stayed 5 nights in Jul 2024

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Customer Service was outstanding
Stayed 6 nights in Apr 2024

10/10 Excellent

Seng, Bothell

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost the staff is the star of the hotel. They went above and beyond to provide in depth explanation of the room as well as hotel amenities. They also provided lots of local information as well as cautionary information of the area. The rooms are well equipped with the normal amenities including water for travelers. The hotel is also just a street away from Hoe Kiem lake which makes it easy for us to shop around the area.
Stayed 3 nights in Jul 2024

10/10 Excellent

sam

Stayed 1 night in Jul 2024

10/10 Excellent

Lien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and staff were very kind from the door person to the receptionist and the restaurant The food was very tasty and healthy Drs Huỳnh and Vo
Stayed 3 nights in Jun 2024

10/10 Excellent

Serene Danielle

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are friendly and attentive to our needs. Massage within hotel by Hua is fantastic! Popular Pizza 4P’s is located just a stone thrown away.
Stayed 1 night in May 2024

10/10 Excellent

Saurabh

Liked: Cleanliness, staff & service, property conditions & facilities
Situated in heart of old quarter and walkable to the lake and shopping streets.
Stayed 1 night in May 2024

10/10 Excellent

miwako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location , staff are friendly.
Stayed 4 nights in May 2024

10/10 Excellent

BichPhuong

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were super attentive and amazing!
Stayed 1 night in May 2024

8/10 Good

Archie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Stayed 2 nights in May 2024

10/10 Excellent

Ah Eng Serene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, exceptional service hotel
Good hotel, excellent service. but location accessibility is bad during weekends as the road leading to hotel would be closed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kai Ling

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travelled with elderly parents so I was looking a hotel with a lift and chanced upon Imperial Hotel and Spa on Expedia. It did not disappoint. All the staff were courteous, kind and welcoming. They made our stay very comfortable. Our receptionist Grace was very helpful and went all out to facilitate our travels. They made it a point to confirm all our travel pick up details! The area is great - food and massage options are just a stone throw away. There is some age to the hotel (expected and they were upfront about it) but the service and accessibility made up for it. Will definitely recommend this hotel!
Stayed 4 nights in Apr 2024

10/10 Excellent

Gwen

Stayed 4 nights in Mar 2024

10/10 Excellent

Gwen

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in the heart of the old quarter, but still very calm and peaceful inside the hotel. The breakfast was incredible- lots of delicious choices, each day a bit different.
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a a very nice stay at this hotel. The accomodaions were excellent and the staff was friendly and professional, always prepared to help and make your stay an enjoyable one. I highly recommend Hanoi Imperial Hotel.
Stayed 4 nights in Mar 2024