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Merci Hotel

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Merci Hotel

Reception
Terrace/patio
Superior Room | Living area | 32-inch flat-screen TV with satellite channels, TV
Restaurant
Terrace/patio

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
32 Ly Thai To Street, Hoan Kiem District, Hanoi, 10000
  • Hoan Kiem Lake
    3 min walk
  • Thang Long Water Puppet Theatre
    5 min walk
  • Hanoi Opera House
    8 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    23 min drive

Room options

View all photos for Family Room

Free toiletries, hair dryer, slippers, towels

Family Room

  • 301 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for City View Room

Minibar, in-room safe, blackout drapes, soundproofing

City View Room

  • 194 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room

Minibar, in-room safe, blackout drapes, soundproofing

Deluxe Room

  • 194 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room | Minibar, in-room safe, blackout drapes, soundproofing

Superior Room

  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

About this property

Merci Hotel

3-star hotel in Old Quarter
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services, and dry cleaning.
Merci Hotel offers 18 air-conditioned accommodations with minibars and safes. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with satellite channels. Housekeeping is provided daily.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary. For a surcharge, the property provides an airport shuttle (available 24 hours), a train station pick-up service, and a train station drop-off service. This Hanoi hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Concierge services and limo/town car service can be provided.

Merci Hotel is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Merci Hotel has a restaurant on site.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up and drop-off shuttle (surcharge)
  • Limo/town car service
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 8 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in fee: USD 40
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM
Late check-out subject to availability
Late check-out fee: USD 40
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way)
  • Airport shuttle fee per child: USD 35 (roundtrip)
  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 40 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Hanoi Ideal
Hanoi Ideal Hotel
Hanoi Merci Hotel
Merci Hotel
Hanoi Merci
Merci Hotel Hotel
Merci Hotel Hanoi
7S Hotel Merci Hanoi
Merci Hotel Hotel Hanoi

Merci Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 11 out of 64 reviews" "
Rating 8 - Good. 32 out of 64 reviews" "
Rating 6 - Okay. 14 out of 64 reviews" "
Rating 4 - Poor. 5 out of 64 reviews" "
Rating 2 - Terrible. 2 out of 64 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Trung

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were very lovely and welcoming and the hotel is in a very good location, near to Hoan Kiem Lake. However, the room was advertised as soundproof, yet we could hear everything from the room next door and the corridor. There is an elevator but you have to climb a flight on stairs to get to it (so not really step free access). The AC didn’t work, which wasn’t a huge issue as it wasn’t too hot but was annoying. You’re not allowed to put any toilet roll down the toilet and they provide a little bin next to it to put any tissue in, however even though the room got cleaned every day this bin wasn’t emptied in our 4 night stay. The bathroom was also very mouldy and we were sure we heard rats crawling around in the vents.
Stayed 4 nights in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Mouldy, damp and horrible.
These rooms were not up to standard at all, the room smelt like wet mould, everything felt damp. There was mould behind the bed and absolutely no windows or fresh air. The door hardly locked either. We ended up booking a hotel down the road it was that bad and unhygienic.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
I liked the location as it is near old quarter yet not in the middle of it. Room was comfortable, except that I dislike having to take a shower at the tub. Good price to quality ratio.
Stayed 3 nights in Dec 2018

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Great staff, old property, tiny bathroom
Strong smell of ant killing powder as soon as we entered the room and every time we entered the room thereafter. Noticed a cockroach on the floor next day when we entered the room. Really small, tiny bathroom with foul smell of plumbing. The hotel staff is great, friendly and helpful. Everyone greets you with a smile. Cleaning staff is very nice and do a thorough job, but it’s just really old property that can’t get makeover with a decent looking bed and wallpaper. Would NOT stay here again
Stayed 1 night in Dec 2018

8/10 Good

Chean Khai

Liked: Cleanliness, property conditions & facilities, room comfort
Clean but thin walls
Air con was not working during check in. Had to wait an hour or so for them to get a technician over. Walls were thin so could hear chatter and footsteps whilst in the room Room was clean and comfy
Stayed 1 night in Oct 2018

8/10 Good

Tye, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel near to Hoan Kiem Lake
Recently refurbished hotel manned by friendly, English-speaking staff who are knowledgeable of the attractions in Hanoi. Included breakfast was also excellent ... certainly good value for money.
Stayed 2 nights in Jul 2018

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money in good location
We were staying there for few days during your vacation in Vietnam. Family with 2 young kids. The place provides an excellent return on the price. Location was 5~10 minutes from the old quarter but with much better accessibility. It is only 3 minutes walk from sapa express bus station. Many eateries and small shops around it. The breakfast was good and clean. Highly reccomanded.
Stayed 1 night in Dec 2017

8/10 Good

becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון נחמד במקום מעולה קרוב לאוטובוס היוצא לספא.בע.
מלון נחמד בעיר בעתיקה קרוב לאוטובוס היוצא לספא.לא מהודר אבל נוח נקי. צוות מוכן לעזור.ארוחת בוקר טובה
Stayed 1 night in Oct 2017

6/10 Okay

Zachary

Liked: Cleanliness, property conditions & facilities, room comfort
The Merci Hotel transferred me to their sister hotel upon arrival, but then did not tell their sister hotel that I had already paid online, making check-out take about 20 minutes and making me very close to late for a meeting. The hotel they transferred me to was nice enough, but I wish they wouldn't overbook online.
Stayed 1 night in Oct 2017

6/10 Okay

Dr Ho

Liked: Cleanliness, staff & service, room comfort
Hotel in good location.
Merci Hotel has a wonderful staff who go out of their way to make your stay as pleasant as possible. We recommend booking a room with a window it's worth paying a little extra. Double glazing reduces significantly the noise from a busy street.Only downside was lift which finishes at 1st Floor and you have to walk down to ground level.Overall a good experience.
Stayed 3 nights in Jul 2017

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super helpful front desk
The front desk was very helpful and pleasant to work with.

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise
Booked here for it's proximity to the Sapa Express bus(100 metres) It was a great location for the lake and old quarter. Staff were lovely. Breakfast was better than expected, in fact they prepared a pack up for our early journey to Sapa. Still struggle with the shower, toilet and sink in one room, I suppose I must try harder.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendly staff
Good location in close walking distance to the Old Quarter. The rooms and bathrooms were clean and spacious, however, the showers didn't have screens so the entire bathroom would get wet when we had showers. Staff were very helpful. Would recommend this hotel to anyone looking for an affordable hotel room.

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Perfect - would recommend to everyone. Great service! Great location!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mr. David really rocks
David was the most helpful young man we've ever had the pleasure of dealing with. Have traveled all over Asia for the last six March's and it makes all the difference if you have someone like this guy helping you out. Can't say thanks enough.

4/10 Poor

Choo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice location and welcome
enjoyed, had a good time in Hanoi. A great base for exploring Hanoi

8/10 Good

Victoria

Liked: Cleanliness, staff & service
Lovely place
Hotel staff were extremely accommodating and friendly. The room itself was lovely, the bathroom was a little outdated. Our room was on quite a noisy street but I think that's Hanoi in general!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's close to the Old Quarter area, Hoan Kiem lake
It was a very nice and comfortable experience staying at Merci Hotel. The rooms were clean and spacious. The hotel is near the old quarter area . It's close to local market from where you can do shopping .The hotel staff is polite and very good and they understand English pretty well. The hotel staff Ms Lily ,she helped us a lot during our stay there. I would definitely recommend this hotel to everyone.

8/10 Good

Ralex, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and friendly staff
This hotel was in the old quarter and within walking distance of a few local sights and the lake. The staff were very welcoming and friendly. The hotel was comfortable and our room spacious, however being on the Main Street there was a bit of noise from the traffic. Other than that a comfortable hotel to stay at for a few nights in Hanoi.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Hanoi Joy
Having been on the move for 9 days the Hanoi Merci Hotel was a breath of fresh air. They welcomed me with a drink while the manager sat down with me and gave me gave me a map of the city with a contact number in case I ever got lost. As a solo traveller I felt very looked after by her. The bed was lovely. The hotel is on a main road so easy find.

6/10 Okay

ben, N

Liked: Staff & service
Disliked: Cleanliness
Great staff, room uncared for
Staff we're lovely and helpful, breakfast was great. Bathroom in room had heavy smell of mould , minibar was stale

8/10 Good

Kevin, Kamloops

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Merci gets two thumbs up
Lai and Lilly and Peter and the rest of the staff were very helpful and a pleasure to deal with. They speak excellent English and will help with any questions you may have if they can. A great place for the location and price especially