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Hanoi Royal Palace Hotel 2

4.0 star property

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Photo gallery for Hanoi Royal Palace Hotel 2

Lobby sitting area
Business center
Premium Suite Large Balcony City View | View from room
Massages
Family Room with Large Window | Memory foam beds, minibar, in-room safe, blackout drapes

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking available

Explore the area

Map
95 Hang Bong Street, Old Quarter, Hoan Kiem District, Hanoi, 10000
  • St. Joseph's Cathedral of Hanoi
    ‪6 min walk‬
  • Hoan Kiem Lake
    ‪8 min walk‬
  • Hanoi Old Town Night Market
    ‪9 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪24 min drive‬

Room options

View all photos for Royal Panorama Suite City View

Royal Panorama Suite City View | Memory foam beds, minibar, in-room safe, blackout drapes

Royal Panorama Suite City View

  • City view
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room with Large Window

Family Room with Large Window | Memory foam beds, minibar, in-room safe, blackout drapes

Family Room with Large Window

  • 301 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite Large Balcony City View

Premium Suite Large Balcony City View | Memory foam beds, minibar, in-room safe, blackout drapes

Premium Suite Large Balcony City View

  • City view
  • 344 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Day Use - 3 Hours Only

Memory foam beds, minibar, in-room safe, blackout drapes

Day Use - 3 Hours Only

  • 215 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premier Royal Suite City View

Memory foam beds, minibar, in-room safe, blackout drapes

Premier Royal Suite City View

  • City view
  • 506 sq ft
  • Sleeps 6
  • 3 Queen Beds

View all photos for Royal Suite, City View (2 Double and 1 Single Bed)

Royal Suite, City View (2 Double and 1 Single Bed) | Memory foam beds, minibar, in-room safe, blackout drapes

Royal Suite, City View (2 Double and 1 Single Bed)

  • City view
  • 484 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Large Twin Bed

View all photos for Deluxe Double Room, City View

Memory foam beds, minibar, in-room safe, blackout drapes

Deluxe Double Room, City View

  • City view
  • 226 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Double or Twin Room with Window

Memory foam beds, minibar, in-room safe, blackout drapes

Deluxe Double or Twin Room with Window

  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Suite, 1 Double and 2 Single Beds, City View

Memory foam beds, minibar, in-room safe, blackout drapes

Family Suite, 1 Double and 2 Single Beds, City View

  • City view
  • 452 sq ft
  • Sleeps 5
  • 1 Queen Bed and 2 Large Twin Beds

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About this property

Hanoi Royal Palace Hotel 2

4-star Hanoi hotel, connected to a shopping center in Old Quarter
Along with a restaurant, this hotel has a snack bar/deli and a 24-hour business center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, valet parking, spa services, and 24-hour room service are onsite.
Hanoi Royal Palace Hotel 2 offers 45 air-conditioned accommodations with minibars and safes. Beds feature memory foam mattresses. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers with rainfall showerheads, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LCD televisions come with satellite channels. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
The hotel offers a restaurant and a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary. This 4-star property offers access to a 24-hour business center. For a surcharge, the property provides an airport shuttle (available 24 hours) and a train station pick-up service. This Art Deco hotel also offers spa services, a library, and a terrace. Parking is available onsite for a surcharge.

Hanoi Royal Palace Hotel 2 has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:30 AM and 9:30 AM.
Royal - This restaurant specializes in Vietnamese cuisine and serves breakfast and lunch.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, German, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Valet parking on site (USD 25 per day)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Royal

Things to do

  • Bicycle storage
  • Library
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center

Outdoors

  • On a lake
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • Elevator

More

  • 1 building
  • 9 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Designated smoking areas
  • Locally-owned and organized tours and activities
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The property charges 4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are available for USD 5 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 18 per vehicle (one way)
  • Valet parking fee: USD 25 per day
  • Crib (infant bed) fee: USD 5 per day
  • Rollaway bed fee: USD 15.0 per night
  • Credit card charges are subject to a surcharge of 4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hanoi Royal 2
Hanoi Royal Hotel 2
Hanoi Royal Palace
Hanoi Royal Palace 2
Hanoi Royal Palace 2 Hotel
Royal Palace 2 Hanoi
Royal Palace 2 Hotel Hanoi
Royal Palace Hanoi Hotel
Royal Palace Hotel 2
Royal Palace Hotel 2 Hanoi
Royal Palace 2
Hanoi Royal Palace 2 Hanoi
Hanoi Royal Palace Hotel 2 Hotel
Hanoi Royal Palace Hotel 2 Hanoi
Hanoi Royal Palace Hotel 2 Hotel Hanoi

Hanoi Royal Palace Hotel 2 Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 3703 out of 4307 reviews
Rating 8 - Good. 285 out of 4307 reviews
Rating 6 - Okay. 165 out of 4307 reviews
Rating 4 - Poor. 90 out of 4307 reviews
Rating 2 - Terrible. 64 out of 4307 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Scam reviews - Don’t waste your money

This is the worst hotel experience we have ever had! Do not believe any of the positive reviews, they are fake reviews made by staff from customers accounts. We arrived at reception to members of staff making us feel unwelcome and rude. The male member of staff came to us asking for our confirmation details which I gave to him but he was persistent wanting me to get my hotels.com account up for him to see. I showed him the receipt on my account and he asked to take my phone for him at check us in. The female worker came and gave us our room key card and distracted us with a map. A minute later he brought my phone back and we went to our room. The room was extremely loud from the road, there was a hole in the wall above the window. The bed was rock hard with a sheet/duvet that was not big enough to cover the bed. I checked my emails and saw I had 2 emails from hotels.com with a login code which had been requested at the same time we checked in. I saw on my account that there was another device logged in, again at the same time we checked in at the hotel. I immediately logged them out remotely from my account. We checked out immediately, and the only positive was point is we got a refund after explaining to staff we had caught them out and will be complaining to hotels.com This is a small hotel and they are getting multiple reviews every day which are apparently 10/10. This is a scam hotel and have been reported to hotels.com for investigation.
Stayed 3 nights in Jan 2025

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional hotel with nice room, brilliant staffs, perfect location, Excellent tour service.
Stayed 2 nights in Feb 2025

10/10 Excellent

Nathan, Swift Current

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great and the staff was very friendly and helpful.
Stayed 1 night in Feb 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was comfortable and the room was clean. The staff was so nice. They held our luggage for us for 2 days while we traveled out of the city.
Stayed 2 nights in Dec 2024

10/10 Excellent

Gustavo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Les réceptionnistes étaient excellents, ils nous ont expliqué le plan de la ville et nous ont donné d'excellentes recommandations sur les sites à visiter. Ils nous ont également aidés à résoudre certains problèmes pendant notre séjour. L'hôtel a une décoration bien conçue et est très bien situé.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay at the hotel. The staff was incredibly friendly and accommodating, the rooms were spacious and clean.
Stayed 1 night in Feb 2025

10/10 Excellent

Thuy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very strategic, close by to Hoan Kiem Lake and nice restaurants. Walkable from everywhere. The room is spotless and comfortable. But the service is outstanding, Jimmy booked us a tour to Bai Tu Long Bay with V'spirit Cruise with a very good price and when we come back they upgraded our room. A 5 star service quality.

10/10 Excellent

Eric Trung

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel facilities are excellent and very clean, and the bed is incredibly comfortable. Most importantly, the reception staff were extremely friendly and welcoming. We are very satisfied with our stay and would highly recommend this hotel!
Stayed 2 nights in Jan 2025

10/10 Excellent

Thien

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionists and employees were incredibly nice and welcoming during our stay. They prioritzed every guests comfort to a whole new level. Hotel was perfect walking distance to Hoan Kiem other night market shops.
Stayed 2 nights in Jan 2025

10/10 Excellent

emebet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the hotel in Hanoi old quarter with friendly – nice staffs, good location
Stayed 2 nights in Jan 2025

10/10 Excellent

Chloe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff was friendly and polite. We have clean – nice room, good buffet breakfast. We booked Ha Long bay 1 day trip was excellent.
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant, not very big hotel, in close proximity to all the action. Extremely friendly staff who are happy to help with useful advice and guidance. The rooms are not very big, but they are clean, usefully furnished and smell nice (which is not the case for many hotels in the city center) and the bathroom is nice. The breakfast is excellent (they also make you omelettes or prepare soup according to the village of your choice), natural juices and real milk are always available (in many places you only get condensed milk). I highly recommend it and if my trip ever takes me to Hanoi, I will definitely be their guest again! Also, but not only, because of their kindness.
Stayed 1 night in Dec 2024

8/10 Good

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are very helpful & friendly! I would like to give them max stars. The location is good for me as I just need few steps to reach the old streets of Hanoi.
Stayed 1 night in Dec 2024

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were so lovely! Helped us with everything we needed. Our room was clean and tidy and honestly better than I thought after reading some reviews.
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really comfortable stay! Recommended!

Great location, very clean and really good service!
Stayed 2 nights in Dec 2024

6/10 Okay

Maureen

Disliked: Room comfort
In Hanoi for 3 nights hotel was ok had to swop room was afraid my partner fell down steps in room, the next room was ok but didn’t like that the bathroom was all glass and toilet visible from sleeping area but we are in our 70s and a bit old fashioned. Brrrakfast was god and overall for what we paid it was a reasonable hotel, staff very helpfull
Stayed 3 nights in Jan 2025

10/10 Excellent

Alexander

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want 5 star hotel then you must pay 5 star prices. This is not a 5 star hotel but is good value for money. Hotel is not modern but clean and the bed was very comfortable. It has everything you need for a short stay at reasonable rates
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay! Walking distance to the best places in old town. Staff is GREAT! Super helpful!
Stayed 3 nights in Jan 2025

10/10 Excellent

Frederik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were extremely helpful, especially Jennie, she helped me plan the next leg of my trip. This place was very clean and the shower was excellent.
Stayed 4 nights in Jan 2025

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly stuff, that was very helpful and try to help with all our questions.
Stayed 2 nights in Jan 2025

8/10 Good

Rita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good emplacement in the center of Hanoi and very kind staff Excellent breakfast
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is clean. The staff is very helpful and always smiling. Near tourist attractions.
Stayed 1 night in Jan 2025

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at Royal palace Hotel. The room was clean, comfortable, and well-maintained, making my stay very relaxing. A special mention to Jimmy and Sulli for their exceptional hospitality – they went above and beyond to make me feel welcome. I truly appreciated their attentiveness and warm demeanor. Highly recommended for anyone looking for a pleasant and hassle-free experience
Stayed 5 nights in Jan 2025

10/10 Excellent

Jayson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely helpful and friendly staff, the rooms are cosy and in a good location. Nice breakfast too. Thanks Jim and the chef for your hospitality!
Stayed 1 night in Jan 2025

2/10 Terrible

VAN THANG PHAN

Stayed 6 nights in Jan 2025