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Ambassador Hanoi Hotel & Spa

3.5 star property

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Photo gallery for Ambassador Hanoi Hotel & Spa

Minibar, in-room safe, desk, iron/ironing board
Reception
Aerial view
Interior detail
Minibar, in-room safe, desk, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking available
  • Room service
  • Housekeeping
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
65 Hang Dieu, Hoan Kiem District, Hanoi, 100000
  • St. Joseph's Cathedral of Hanoi
    ‪7 min walk‬
  • Hanoi Old Town Night Market
    ‪7 min walk‬
  • Hoan Kiem Lake
    ‪9 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪23 min drive‬

Room options

View all photos for Family Connecting Room, Terrace

Minibar, in-room safe, desk, iron/ironing board

Family Connecting Room, Terrace

  • City view
  • Sleeps 7
  • 2 Queen Beds and 1 Large Twin Bed

View all photos for Family Triple Room

Minibar, in-room safe, desk, iron/ironing board

Family Triple Room

  • City view
  • 646 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Executive Double Room, City View

Minibar, in-room safe, desk, iron/ironing board

Executive Double Room, City View

  • City view
  • 269 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Connecting Room, City View

Minibar, in-room safe, desk, iron/ironing board

Family Connecting Room, City View

  • City view
  • Sleeps 7
  • 2 Queen Beds and 1 Large Twin Bed

View all photos for Deluxe Double or Twin Room

Minibar, in-room safe, desk, iron/ironing board

Deluxe Double or Twin Room

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Ambassador Suite Balcony

Minibar, in-room safe, desk, iron/ironing board

Ambassador Suite Balcony

  • City view
  • 646 sq ft
  • Sleeps 3
  • 1 Queen Bed

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About this property

Ambassador Hanoi Hotel & Spa

3.5-star hotel in Old Quarter
A full-service spa, a restaurant, and self parking are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, coffee/tea in a common area, spa services, and 24-hour room service are onsite.
Ambassador Hanoi Hotel & Spa offers 25 air-conditioned accommodations with minibars and safes. 32-inch plasma televisions come with digital channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Marvel Spa. Services include hot stone massages, facials, body wraps, and body scrubs.

The spa is open daily. Children under 6 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Ambassador Hanoi Hotel & Spa features a full-service spa. The hotel offers a restaurant. Each day guests can enjoy a complimentary manager's reception. Public areas are equipped with complimentary wired and wireless Internet access.

A business center is on site at this 3.5-star property. This business-friendly hotel also offers spa services, tour/ticket assistance, and coffee/tea in a common area. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Onsite parking is available (surcharge).

Ambassador Hanoi Hotel & Spa is a smoke-free property.

A complimentary manager's reception is offered each day.
Ambassador Hanoi Hotel & Spa has a restaurant on site.
24-hour room service is available.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Self parking on site (VND 3 per day)

Food and drink

  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • Bicycle rentals
  • Full-service spa

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Built in 2010
  • Smoke-free property
  • Traditional architecture

Room amenities

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch plasma TV with digital channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 400000.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 25 per vehicle (one way)
  • Self parking fee: VND 3 per day
  • Rollaway bed fee: VND 400000.0 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa, and guests under 6 years old are only allowed with adult supervision

Property is also known as

Hanoi Art Boutique
Art Boutique Hanoi
Art Boutique Hotel
Hanoi Trendy Hotel
Art Hotel Hanoi
Boutique Hanoi
Boutique Hanoi Hotel
Boutique Hotel Art
Boutique Hotel Hanoi
Hanoi Trendy
Hanoi Trendy Hotel Spa
Ambassador Hanoi Hotel Spa
Ambassador Hanoi & Spa Hanoi
Ambassador Hanoi Hotel Travel
Ambassador Hanoi Hotel & Spa Hotel
Ambassador Hanoi Hotel & Spa Hanoi
Ambassador Hanoi Hotel & Spa Hotel Hanoi

Ambassador Hanoi Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 297 out of 421 reviews
Rating 8 - Good. 63 out of 421 reviews
Rating 6 - Okay. 27 out of 421 reviews
Rating 4 - Poor. 20 out of 421 reviews
Rating 2 - Terrible. 14 out of 421 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jason

Stayed 10 nights in Nov 2024

10/10 Excellent

luca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very well located property and staff very kind. Only pain point is the lack of window in the room, air does not circulate propertly
Stayed 2 nights in Jan 2025

4/10 Poor

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a good location but is very tired and could do with a good clean! We were informed on checkin that we couldn’t have the twin room we booked, but after standing our ground the twin room miraculously became available. Little things like having access to two keys became an issue and required us to request it multiple times. There are some lovely hotels in Hà Nội that are great value, clean and have excellent customer service. I would recommend people stay at one of those.
Stayed 3 nights in Dec 2024

4/10 Poor

Lara

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property was in disrepair. The staff was very aggressive in pushing their tours. We had them schedule one for us and they promised a much nicer tour than they provided.
Stayed 5 nights in Dec 2024

2/10 Terrible

Andrea, Saskatoon

Traveled with family
Disliked: Staff & service, amenities
I had three rooms confirmed for myself, my sister, and her family. We arrived at 9 pm on Dec 19th after a full days drive with plans for a quick supper, then an early night as we would be leaving again for a tour the next morning. As we knew we would have to be up early, we intentionally booked a hotel in a quiet area, with easy access for the next morning’s pick up. We prepaid the full amount for the three rooms at the time of booking. On our arrival, we were informed that our rooms were not available as they had booked in other large groups, despite the confirmed reservation. They had moved our reservation to their sister hotel without any prior notification. As it was a Friday night, there was an extended wait for a taxi to take us to the new hotel. There was conflict between the taxi driver when one was found as he didn’t want to take all the bags. Two of us ended up walking to the hotel, rather than waiting for a second taxi. With these delays, it was over an hour before we could check in at the new hotel. The hotel we were moved to was in a very busy and loud area of the city. We also had to change our pick up with the tour company and leave earlier in the morning due to being moved to a less accessible area.
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do you want to be left stranded in a new country?
Absolutely terrible stay at this place! We came from a 24 hour journey to Hanoi and reached at 1.00am only to find out that they didn’t have the room we had reserved (family room with multiple beds to accommodate a party of 5). Instead they proposed that we split our family and stay in 2 different rooms ‘for just one night’ until they sort it out tomorrow because apparently the family who were using the room we booked would be checking out the next day. The next day, Ms Mai, the manager started by saying that she felt so bad about this situation and she couldn’t sleep the whole night because even she had children and she feels for us because it was a genuine mistake on their part. When we asked for the room we booked, she said that the room would not be available anytime soon. She said that she did not want to “bother us about it the night before and wanted us to rest instead”. Advised her that we wanted to then cancel the reservation because we do not have the room we reserved. Hotels.com called several times to try to resolve the situation and she kept telling them that she didnt have the room we booked but she “upgraded our room for free” and that we agreed to it and therefore we should not be allowed to cancel the rest of the stay. Nasty Nasty people! Ms Mai, you can be so sweet to people when you fool them, because I have seen you do it while dealing with you for 3 hours, but you are one disgusting human being. I truly cannot wish you well.
Dirty, moldy room
Stayed 5 nights in Dec 2024

8/10 Good

dao

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Daniel, Watton

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos of this property are out of date, some I couldn’t even see as the hotel. The front doors are completely different, rooms are dirty. staff bribe people to leave 10/10 reviews. They put me in a room with a window and then advised me this is an upgrade and I would need to pay extra per night to stay there. I stood my ground but ended up moving rooms. I’d avoid this property at all costs.
Stayed 4 nights in Nov 2024

10/10 Excellent

stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location within easy walking distance of most of Hanoi's attractions. Miss Mai on reception and the other staff were very helpful making suggestions of places to visit and restaurants to try they can also book days out if you want them to.
Stayed 8 nights in Nov 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
This place is just incredible! 😍 Location is excellent so close to everything, the street train, shops, lots of food options around! The rooms are very clean, loved it! But my partner and I what we love the most was the people that works there WOW! Mia was soooo helpful, Mia gave us ideas of things we could do in Hanoi, help us to book tours, trains, she was friendly, happy and funny! We loved her😍 and the other people that works there absolutely amazing, happy and ready to help! We are really grateful and very lucky we found them as our first hotel in Vietnam. Thank you ambassador team! You guys are awesome! 😍 Don't hesitate to stay there, you would have a good experience!
Stayed 4 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property. It’s right in the middle of the best food options and the staff are amazing. The property is well kept, clean and the beds are very comfortable. The rates are very affordable as well
Stayed 1 night in Sep 2024

10/10 Excellent

Liyana, ISKANDAR PUTERI

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Friendly staff and fast response and service when there is a problem in the room
Stayed 1 night in Sep 2024

6/10 Okay

Trieu

Traveled with family
Liked: Cleanliness, amenities
Just close to 36 pho phuong
Stayed 2 nights in Aug 2024

8/10 Good

Lyanne

Traveled with family
Liked: Staff & service
Friendly staff and service. Big rooms and bed. Amenities might need to be upgraded.
Stayed 2 nights in Aug 2024

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Right in the middle of everything. Wonderful staff! I’m always impressed when the staff can remember your name.
Stayed 6 nights in Aug 2024

2/10 Terrible

Sean

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Sean O
Hotel booked was under renovation with massive drilling works from 5am till 5pm Suggested I move to sister hotel which I did Sister hotel the tv did not work, I said ok let’s move in as I needed to have shower and meet people After resetting tv multiple times they brought in technician and I said I only had a few minutes before I shower and head out Translating did not work and I asked them to leave so I could get ready Staff assured me it would be fixed by the time I came back, it was not They ended up moving me to a double single bed room rather than a king bed room Still no English news channels as written in their hotel guide The staff were nice and helpful as possible, this was a huge management fail Breakfast was not as good as other reviews say either and restraints is not open after breakfast
Stayed 1 night in Jul 2024

6/10 Okay

Adrienn

Liked: Cleanliness, staff & service
We booked the room because it had a terrace. Unfortunately it was unusable because of the construction in the neighbouring house it was full of dust, but overall the room was much nicer on the pictures than in reality.
Stayed 2 nights in Jun 2024

10/10 Excellent

Roshan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for groups and families
Excellent location in Hanoi old quarter. Walkable to many tourist spots including train street . Literally 100s of eating and shopping options right outside. Easy access to airport as well. Great friendly staff, clean luxurious, well maintained, stylish rooms. Lee even helped me with forex at a great rate.
Stayed 3 nights in Jun 2024

2/10 Terrible

Sandra

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Bronwyn

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Jean-Francois

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, well located. Room was very big for a family of four and we were upgraded to the one with a large balcony overlooking the street Some construction on the street but no noise at night.
Stayed 3 nights in Mar 2024

4/10 Poor

Amber, Beaumont

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Savanna R

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unbeatable location, Great service
Really enjoyed our stay here -- my friend and I spent 3 nights! The location is great -- right smack in the center of the old quarter and near the lake -- there's a yummy dessert spot opposite the hotel. Lee was very helpful and kind and they also helped us book a great tour (they booked Sunrise cruise for us). We asked to move to another room with windows and our request was granted no questions asked. Thanks Lee and Mai!
Stayed 3 nights in Feb 2024

10/10 Excellent

Kostyantyn

Stayed 2 nights in Jan 2024