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Hotel Garden Queen

3.0 star property

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Photo gallery for Hotel Garden Queen

Exterior
Exterior
Interior
Deluxe Double or Twin Room, City View, Lakeside | Premium bedding, minibar, in-room safe, individually decorated
Interior

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Breakfast included
  • Room service
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
65 Hang Bac Street, Hoan Kiem District, Hanoi, 10000
  • Ta Hien Street
    ‪1 min walk‬
  • Hanoi Old Town Night Market
    ‪3 min walk‬
  • The Old Quarter Gallery
    ‪4 min walk‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Double or Twin Room, City View, Lakeside

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Double or Twin Room, City View, Lakeside

  • 261 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Signature Room

Premium bedding, minibar, in-room safe, individually decorated

Signature Room

  • 323 sq ft
  • City view
  • Sleeps 3
  • 4 King Beds and 8 Large Twin Beds

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About this property

Hotel Garden Queen

3-star hotel in Old Quarter
This hotel features a full-service spa, coffee/tea in a common area, and spa services. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Other amenities include 24-hour room service, concierge services, and dry cleaning.
Hotel Garden Queen offers 9 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private hot tubs and fireplaces. Rooms open to balconies. These individually decorated accommodations have separate dining areas. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators, rice cookers, and minibars are provided. Bathrooms include shower/tub combinations with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Zen Spa. Services include massages. The spa is equipped with a hot tub. The spa is open daily.
Hotel Garden Queen features a full-service spa. Public areas are equipped with complimentary wired and wireless Internet access. A complimentary breakfast is offered each morning. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. This business-friendly hotel also offers spa services, a terrace, and tour/ticket assistance.
A complimentary cooked-to-order breakfast is served each morning between 7:30 AM and 9:30 AM. A hosted evening meal is available for a surcharge (reservations required).
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM to 9:30 AM
  • Coffee and tea in common areas
  • Couples/private dining
  • Hosted evening meal available for a fee of USD 15; reservation required

Things to do

  • Full-service spa

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Virtual front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • Terrace

Full-service spa

  • Massage
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Blender
  • Cleaning supplies
  • Coffee grinder
  • Cookware, dishware, and utensils
  • Freezer
  • Griddle
  • Lobster/crab pot
  • Minibar
  • Oven
  • Paper towels
  • Refrigerator
  • Rice cooker
  • Separate dining area
  • Spices
  • Stovetop
  • Toaster

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Fireplace
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Express check-in available
Minimum check-in age: 12

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
There is no front desk at this property
Guests must contact the property in advance for check-in instructions; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking
A virtual front desk provides assistance to guests
Guests are required to download the property's WhatsApp, Zalo, Viber, Telegram mobile app before check-in

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 150000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20.00 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: USD 150000.0 per night
  • Hosted evening meal: USD 15

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Garden Queen Hanoi
Hotel Garden Queen
Garden Queen Hanoi
Hotel Garden Queen Hotel
Hotel Garden Queen Hanoi
Hotel Garden Queen Hotel Hanoi

Hotel Garden Queen Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 8 out of 19 reviews
Rating 8 - Good. 4 out of 19 reviews
Rating 6 - Okay. 4 out of 19 reviews
Rating 4 - Poor. 2 out of 19 reviews
Rating 2 - Terrible. 1 out of 19 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Marcus

Liked: Cleanliness, room comfort
had to pay twice
Garden Queen doesn't accept funding hotels.com As a result I had to "PAY AGAIN" to stay, and they wouldn't accept c cards for payment. Only cash. Early days, but Im still waiting on a refund. Fingers crossed . Apart from that it was a pleasant stay. The rooftop garden is an awesome getaway. The rooms are airy and comfortable with their own balcony.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Words cannot express how accommodating Brian was. He anticipated out every need, scheduled tours, advised on best restaurants, handled everything for us. He took time out of his day to share a cup of coffee with us and tell us about his life. Absolutely love this place and Brian. We will be back!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ultra cool
If you appreciate uniqueness this place is for you. I stayed here many years ago and happy to report it’s still in good condition and still staffed by the same lovely people. If you’re uptight about everything working perfectly maybe this isn’t the place for you, but it’s one of the coolest hotels i’ve ever stayed at.
Stayed 5 nights in Oct 2022

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
Excellent position in the old town. Helpful staff. Problem with our shower - water only just lukewarm.
Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unhygienic, ants, dusty, chicken and cats kept in the property.
Stayed 1 night in Apr 2019

8/10 Good

Zhanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cozy and charming
charming old building made into the hotel with welcoming lobby as if entering into a different space from the busy street across the interior bridge with a small fish pond. rooms small and cozy, clean and comfortable beds. have and elevator - nice bonus for old-town building.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2018

8/10 Good

Dan, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A small, cozy hotel, with character that feels more like a guesthouse than a typical hotel. From the lobby's cat and bridge over the fish pond, to the signed portrait of Thich That Han, to ancient motorbikes that adorn each floor's landing, The Queen reflects the personality of its owner and feels like a guest house, rather than a modern hotel. Its a throwback to the era before corporate standardization, hospitality degrees and muzac. Located in the heart of Old Hanoi, iy has become my go-to spot,, though my company would happily put in any of the major hotel facilities.
Stayed 1 night in Nov 2018

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and super helpful people
One of the nicest hotels in the old quartier!

2/10 Terrible

laurence

Disliked: Cleanliness, property conditions & facilities, room comfort
Old quarter
Great location but could not recommend this hotel. The room was not clean and bathroom was very tired. The floor flooded when using the shower (over the bath) and the toilet blocked. Had to move to another hotel after one night, although paid for 4 upfront (did not get any refund). The irony was that the hotel we went to around the corner was much better and cheaper! There are plenty of local hotels who will negotiate on their prices, so I suggest not booking anything in advance and looking around the Old Quarter when you arrive.

6/10 Okay

Ted, Portland, OR

Liked: Cleanliness, staff & service, room comfort
Convenient location.
This hotel is in a great location, in the middle of exciting Hanoi, right near the lake in town and the shopping area. We were able to walk everywhere we wished. Although it is on a busy street, the rooms sit back from the street and were relatively quiet. The hotel itself is a bit aging, but they try to make it comfortable - Air conditioning, modern sink and toilet, comfortable bed, new elevator, clean. Breakfast was fine. They have a number of antique motorcycles and motor bikes displayed around the hotel. Well worth the price and the front desk was very helpful. They have a travel agency right in the hotel, which has high ratings.

10/10 Excellent

Sinquin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Sigrid

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Leckeres vietnamesisches Frühstück, Segr gute Infos für Touren, gute zentrale Lage in der Altstadt. Es hat uns trotz Strassenlärm super gefallen.
Stayed 3 nights in Mar 2023

10/10 Excellent

Minh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For spending time at hotel
Good service hotel. The reception so friendly...
Stayed 1 night in Apr 2019

10/10 Excellent

Markus, Orpund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Service, Help for taxi with cheap price breakfast, fine fruits and coffee
Stayed 3 nights in Sep 2018

4/10 Poor

Steffi, Hamburg

Disliked: Cleanliness, staff & service, property conditions & facilities
Kakerlake im Bad überdeckt alles andere
Hotel ist sehr dunkel eingerichtet, die Mitarbeiter sprechen nicht mal Brocken Englisch. Als dann eine riesige Kakerlake unter der badewanne hervor kam, war’s vorbei und wir haben die anderen Nächte storniert. Es gibt viele bessere Hotels in Hanoi
Stayed 1 night in Mar 2018

6/10 Okay

jörgen

Liked: Staff & service
Centralt budgethotell
Prisvärt lågbudgethotell med bra personal mitt i myllret i hanoi old quarter.

10/10 Excellent

Olet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien placé et charmant
Parfait pour mes 3 jours de travail. Situé à proximité de bon restaurant pour tous les budget et de nombreux marché en tout genre. Circulation en voiture un peut difficile, donc rester à pied ou en moto. Le cadre intérieur remplit de vielles mobilette. Coins petit-déj convivial comme chez maison d'hautes, on y mange tous à la même grande table. Personnel serviable et accueillant. Si vous aimez les rues qui grouille, c'est la bonne adresse.

6/10 Okay

jewoo, 서울

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