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InterContinental Hanoi Westlake by IHG

5.0 star property

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Photo gallery for InterContinental Hanoi Westlake by IHG

Property amenity
Classic Room (Upgraded) | Exterior
3 bars/lounges, swim-up bar, poolside bar
3 bars/lounges, swim-up bar, poolside bar
Property grounds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

Map
5 Tu Hoa, Hanoi, 10000
  • West Lake
    ‪2 min walk‬
  • Hoan Kiem Lake
    ‪5 min drive‬
  • Ho Chi Minh Mausoleum
    ‪5 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪29 min drive‬

Room options

View all photos for Classic Room, 1 King Bed, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, City View

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Upgraded)

Select Comfort beds, minibar, in-room safe, desk

Classic Room (Upgraded)

  • 463 sq ft
  • Partial lake view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Overwater (Residence)

City view

Suite, 1 Bedroom, Overwater (Residence)

  • 926 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Accessible Bathtub, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Accessible Bathtub, City View

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Lake View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, Lake View (Club)

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Select Comfort beds, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Lake View

  • 646 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Lake View

View from room

Classic Room, 2 Twin Beds, Lake View

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Room amenity

Suite, 1 Bedroom, City View

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Lake View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View (Club)

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, City View, Overwater

City view

Classic Room, 2 Twin Beds, City View, Overwater

  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View | Select Comfort beds, minibar, in-room safe, desk

Suite, 1 Bedroom, Lake View

  • 753 sq ft
  • Lake view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed, City View

Select Comfort beds, minibar, in-room safe, desk

Junior Suite, 1 King Bed, City View

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Lake View, Overwater

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View, Overwater

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Overwater (Residence)

City view

Suite, 2 Bedrooms, Overwater (Residence)

  • 1389 sq ft
  • City view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Classic Room, 2 Twin Beds, Lake View, Overwater

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, Lake View, Overwater

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite, Multiple Beds, Lake View

Presidential Suite, Multiple Beds, Lake View | Select Comfort beds, minibar, in-room safe, desk

Presidential Suite, Multiple Beds, Lake View

  • Lake view
  • Sleeps 6
  • 2 King Beds

View all photos for Classic Room

Select Comfort beds, minibar, in-room safe, desk

Classic Room

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 2 Twin Beds, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, City View

  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, City View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, City View (Club)

  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, City View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, City View (Club)

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View, Overwater

Classic Room, 1 King Bed, City View, Overwater | City view

Classic Room, 1 King Bed, City View, Overwater

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Lake View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Overwater (Residence)

Coffee/tea maker, electric kettle

Suite, 3 Bedrooms, Overwater (Residence)

  • 1851 sq ft
  • Partial lake view
  • Sleeps 6
  • 1 Twin Bed

Similar properties

Exterior

GRAND HOTEL du LAC Hanoi

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.9 out of 5, Exceptional, (382)
The price is $233
per night
$264 total
includes taxes & fees
Apr 14 - Apr 15
GRAND HOTEL du LAC Hanoi

About this property

InterContinental Hanoi Westlake by IHG

5-star hotel in Tay Ho
3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a 24-hour health club, and a poolside bar.
InterContinental Hanoi Westlake by IHG offers 318 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature Select Comfort mattresses. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

The onsite spa has couples treatment room(s). Services include massages.
In addition to a full-service spa, InterContinental Hanoi Westlake by IHG features an outdoor pool and a 24-hour health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, meeting rooms, and limo/town car service. This luxury hotel also offers a children's pool, a sauna, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

InterContinental Hanoi Westlake by IHG has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Cafe Du Lac - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Milan - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only.
Saigon - This restaurant specializes in Asian cuisine and serves dinner only.
Onsite venue #4 - cocktail bar.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 23 for adults and USD 11.50 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Du Lac
  • Milan
  • Saigon

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 45.36 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 23 for adults and USD 11.5 for children
  • Airport shuttle fee: USD 88 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 45.36 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hanoi Westlake InterContinental
InterContinental Hanoi Westlake
InterContinental Westlake
InterContinental Westlake Hotel
InterContinental Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel Hanoi
InterContinental Hanoi Westlake Hotel
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake by IHG Hotel
InterContinental Hanoi Westlake by IHG Hanoi
InterContinental Hanoi Westlake an IHG Hotel
InterContinental Hanoi Westlake by IHG Hotel Hanoi

InterContinental Hanoi Westlake by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 669 out of 1084 reviews
Rating 8 - Good. 303 out of 1084 reviews
Rating 6 - Okay. 62 out of 1084 reviews
Rating 4 - Poor. 25 out of 1084 reviews
Rating 2 - Terrible. 25 out of 1084 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sole rejuvenating!
A real 5 star hotel! Absolutely fabulous! (Lots of fake 5 star hotels on hotels.com and Expedia, we moved to this one after being scammed at a fake 5 star one also booked through Hotels.com)
High ceilings.
Relax at the pool
Stayed 2 nights in Dec 2024

10/10 Excellent

Vinaykumar

Stayed 1 night in Dec 2024

10/10 Excellent

Limin, Milpitas

Stayed 2 nights in Dec 2024

10/10 Excellent

lelavathi

Stayed 3 nights in Nov 2024

10/10 Excellent

Kishore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An absolute delight
The staff is their best asset. They were excellent in every department. The breakfast was awesome. And our room had a super view across the lake.
Stayed 3 nights in Nov 2024

6/10 Okay

TOMOMI

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Kathy

Stayed 2 nights in Oct 2024

10/10 Excellent

GIANG, Fountain Valley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my room was uniquely in Hanoi Westlake and the view of sunset/sunrise were the special of this hotel.
Stayed 3 nights in Nov 2024

8/10 Good

hung, san jose

Traveled with partner
Liked: Cleanliness
Breakfast not as good as others. Location is inconvenient, not walkable
Stayed 3 nights in Sep 2024

8/10 Good

shui

Stayed 6 nights in Oct 2024

8/10 Good

Alexis

Stayed 1 night in Oct 2024

10/10 Excellent

Aileen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in Ha Noi
Friendly and helpful staff. Our room was spacious and clean.
Stayed 1 night in Oct 2024

10/10 Excellent

Aileen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Naveena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An upmarket five star hotel built partly into the Westlake is this very well maintained Hotel about half an hours drive from the Old Quarter of Hanoi. Has pretty much everything one would expect of a hotel in this segment. Seeing the sunset at the Sunset Bar (on site) with a sunset martini was special. Was disappointed with a couple of issues: 1. You get woken up by the break of dawn ( which can be an issue if you were hoping for a lie in) as the windows are only furnished with a Roman shade that let’s plenty of light in. The absence of a sheer curtain means it’s a see-all from the outside. 2. The Indian station at the breakfast buffet was a disgrace! The attempted minuscule medhu vada was deepfried to being burnt, the poha was flavourless, the puri got the same deep fry burn as the vada. The remaining breakfast options thankfully were a delight. Perhaps the Indian station can be removed! 3. The rigid booking and reservation policy. Unwieldy even to Expedia’s frustration. So stark compared to some of the smaller players who would listen to the rationale and try and help. But not with IHG.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jaehyung

Liked: Cleanliness, property conditions & facilities, room comfort
Great Hotel
처음 온 하노이에서 지낸 첫 호텔. 매우 훌륭한 호텔리어와 서비스는 멋진 경험. 새벽의 잔잔한 호수 소리, 하루를 풍성하게 맞이하게 할 조식, 뜨거운 햇살 아래 썬 배드와 야외 풀, 그리고 붉은 노을이 지는 선셋 바. 호텔에 대한 특별한 경험을 줄 수 있는 곳으로 기억될 것 같다. 노후화되었지만 부실한 것이 아닌 엔티크한 매력을 느끼기 좋다. 만약 하노이에 다시 온다면 이 호텔을 선택할 것이고 그것은 전부 호텔리어들의 친절 덕분이다. P.S. Overwater room에서는 Gecko의 출현을 조심해.
Stayed 1 night in Oct 2024

10/10 Excellent

Dan, HUNTINGTON BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Dominic

Liked: Staff & service
Our room leaked.
Stayed 1 night in Sep 2024

10/10 Excellent

Amritpal Singh, Burnaby

Liked: Cleanliness, staff & service, property conditions & facilities
5 star property and service
Stayed 8 nights in Aug 2024

10/10 Excellent

Cham Cham

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2024

10/10 Excellent

Keir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel that pleases for everything. Very 5 star
Stayed 4 nights in Aug 2024

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for a few days away from the bustle of the old quarter. Beware you don’t get IHG points if you book via Expedia
Stayed 4 nights in Jul 2024

10/10 Excellent

Chang Su

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a luxury hotel, although outdated. OK overall and breakfast was good enough
Stayed 3 nights in Jul 2024

10/10 Excellent

Krunal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Krunal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The on water - lake view rooms from the Resident Pavillion are just amazing. Rooms very super clean. Service is amazing and all staff are very courteous. Swimming Pool is well maintained.
Stayed 1 night in Jul 2024

6/10 Okay

Harjeet

Traveled with group
Liked: Cleanliness, staff & service
This is a very old property
Stayed 2 nights in Jun 2024