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InterContinental Hanoi Westlake, an IHG Hotel

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for InterContinental Hanoi Westlake, an IHG Hotel

Property amenity
Property grounds
3 bars/lounges, swim-up bar, poolside bar
Classic Room, 1 King Bed, City View, Overwater | City view
3 bars/lounges, swim-up bar, poolside bar

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Spa
  • Room service
  • Gym

Explore the area

Map
5 Tu Hoa, Hanoi, 10000
  • West Lake
    2 min walk
  • Ho Chi Minh Mausoleum
    3 min drive
  • Dong Xuan Market
    4 min drive
  • Hanoi (HAN-Noi Bai Intl.)
    30 min drive

Room options

View all photos for Classic Room, 1 King Bed, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, City View

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Upgraded)

Select Comfort beds, minibar, in-room safe, desk

Classic Room (Upgraded)

  • 463 sq ft
  • Partial lake view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Overwater (Residence)

City view

Suite, 1 Bedroom, Overwater (Residence)

  • 926 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Accessible Bathtub, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Accessible Bathtub, City View

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Lake View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, Lake View (Club)

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Select Comfort beds, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Lake View

  • 646 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, Lake View

View from room

Classic Room, 2 Twin Beds, Lake View

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Room amenity

Suite, 1 Bedroom, City View

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Lake View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View (Club)

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Twin Beds, City View, Overwater

City view

Classic Room, 2 Twin Beds, City View, Overwater

  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View | Select Comfort beds, minibar, in-room safe, desk

Suite, 1 Bedroom, Lake View

  • 753 sq ft
  • Lake view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed, City View

Select Comfort beds, minibar, in-room safe, desk

Junior Suite, 1 King Bed, City View

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Lake View, Overwater

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View, Overwater

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Overwater (Residence)

City view

Suite, 2 Bedrooms, Overwater (Residence)

  • 1389 sq ft
  • City view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Classic Room, 2 Twin Beds, Lake View, Overwater

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, Lake View, Overwater

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite, Multiple Beds, Lake View

Presidential Suite, Multiple Beds, Lake View | Select Comfort beds, minibar, in-room safe, desk

Presidential Suite, Multiple Beds, Lake View

  • Lake view
  • Sleeps 6
  • 2 King Beds

View all photos for Classic Room

Select Comfort beds, minibar, in-room safe, desk

Classic Room

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 2 Twin Beds, City View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, City View

  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds, City View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 2 Twin Beds, City View (Club)

  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, City View (Club)

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, City View (Club)

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View, Overwater

Classic Room, 1 King Bed, City View, Overwater | City view

Classic Room, 1 King Bed, City View, Overwater

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Lake View

Select Comfort beds, minibar, in-room safe, desk

Classic Room, 1 King Bed, Lake View

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Overwater (Residence)

Coffee/tea maker, electric kettle

Suite, 3 Bedrooms, Overwater (Residence)

  • 1851 sq ft
  • Partial lake view
  • Sleeps 6
  • 1 Twin Bed

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About this property

InterContinental Hanoi Westlake, an IHG Hotel

5-star hotel in Tay Ho
3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a 24-hour health club, and a poolside bar.
InterContinental Hanoi Westlake, an IHG Hotel offers 318 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature Select Comfort mattresses. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

The onsite spa has couples treatment room(s). Services include massages.
In addition to a full-service spa, InterContinental Hanoi Westlake, an IHG Hotel features an outdoor pool and a 24-hour health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, meeting rooms, and limo/town car service. This luxury hotel also offers a children's pool, a sauna, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

InterContinental Hanoi Westlake, an IHG Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Cafe Du Lac - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Milan - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only.
Saigon - This restaurant specializes in Asian cuisine and serves dinner only.
Onsite venue #4 - cocktail bar.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 23 for adults and USD 11.50 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Du Lac
  • Milan
  • Saigon

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 45.36 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 23 for adults and USD 11.5 for children
  • Airport shuttle fee: USD 88 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 45.36 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hanoi Westlake InterContinental
InterContinental Hanoi Westlake
InterContinental Westlake
InterContinental Westlake Hotel
InterContinental Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel Hanoi
InterContinental Hanoi Westlake Hotel
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake, an IHG Hotel Hotel
InterContinental Hanoi Westlake, an IHG Hotel Hanoi
InterContinental Hanoi Westlake, an IHG Hotel Hotel Hanoi

InterContinental Hanoi Westlake, an IHG Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1038 reviews" "
Rating 8 - Good. 294 out of 1038 reviews" "
Rating 6 - Okay. 60 out of 1038 reviews" "
Rating 4 - Poor. 25 out of 1038 reviews" "
Rating 2 - Terrible. 25 out of 1038 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cham Cham

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2024

10/10 Excellent

Keir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A hotel that pleases for everything. Very 5 star
Stayed 4 nights in Aug 2024

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place for a few days away from the bustle of the old quarter. Beware you don’t get IHG points if you book via Expedia
Stayed 4 nights in Jul 2024

10/10 Excellent

Chang Su

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a luxury hotel, although outdated. OK overall and breakfast was good enough
Stayed 3 nights in Jul 2024

10/10 Excellent

Krunal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Krunal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The on water - lake view rooms from the Resident Pavillion are just amazing. Rooms very super clean. Service is amazing and all staff are very courteous. Swimming Pool is well maintained.
Stayed 1 night in Jul 2024

6/10 Okay

Harjeet

Traveled with group
Liked: Cleanliness, staff & service
This is a very old property
Stayed 2 nights in Jun 2024

8/10 Good

Naohisa

Liked: Property conditions & facilities
Time to update some area such as building.
Stayed 3 nights in Jul 2024

10/10 Excellent

Huijia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very beautiful hotel with luxury room.
Stayed 1 night in Apr 2024

10/10 Excellent

Hector, MIAMI

Stayed 1 night in Jul 2024

10/10 Excellent

Ka Yee

Stayed 2 nights in Jun 2024

10/10 Excellent

Misty

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely LOVED this hotel. The morning views were amazing. So much fun to look out to the water and it's so quiet. Food was great as well.
Stayed 2 nights in Jun 2024

6/10 Okay

Satyakam

Liked: Cleanliness, room comfort
Disliked: Staff & service
Lovely property .. service could improve
Stay overall was nice. Sunset restaurant went an extra mile to accommodate us for a late dinner. Room was good. The only negative was the check out experience. We were in a big hurry as we were late for our flight and the check out staff did nothing to help. Rather delayed the final billing due to a confusion at their end
Stayed 1 night in Jun 2024

6/10 Okay

Myongjee

Traveled with group
Liked: Cleanliness, staff & service
Located in a quiet area, but far from the key areas for fun. I was aware of this while booking the hotel but it was actually not the most convenient once I arrived at the destination. Hotel is okay, not as nice as the pictures. Facility was kind of outdated. If you are visiting for just a few days as a traveler, I recommend staying in the Old Quarter area instead.
Stayed 3 nights in Jun 2024

10/10 Excellent

Noboru

Stayed 4 nights in Jun 2024

10/10 Excellent

Amal

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was beyond expectations .The service was royal and the staff were helpful and friendly. Pillows and bed were comfortable. The carpet in the rooms looks old and you have to take a taxi or grab to go anywhere.
Stayed 3 nights in Jun 2024

8/10 Good

hee poong

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Quite easy going hotels with very attentive staffs
Stayed 1 night in Jun 2024

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the lake rooms were the best. Made you feel like you were away.
Stayed 5 nights in May 2024

6/10 Okay

Christine

Stayed 3 nights in May 2024

8/10 Good

Son

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect except the neighborhood was not very clean. Excellent bell boy (Tan). Excellent kitchen staffs.
Stayed 3 nights in May 2024

10/10 Excellent

Salah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 2 nights in May 2024

10/10 Excellent

Jason Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
The hotel is in a quiet part of Hanoi, about 20 minutes or so from the Old Quarter. The outdoor look is a bit dated, but the room was comfortable. Excellent staff and service.
Stayed 4 nights in Apr 2024

2/10 Terrible

SENTHIL

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It’s 20 years old property. Not maintained well and condition of the property is terrible. They has maintained only the reception lobby and restaurant. Rooms are too small and lot of lizards and mosquitoes. Do not recommend to this property at all. Not worth for money. Great, if hotels.com consider refunding partial.
Stayed 3 nights in Apr 2024

6/10 Okay

Minoru

Disliked: Staff & service
Hotel staff were not well trained, saucy and arrogant attitude to the customers.
Stayed 2 nights in Apr 2024

10/10 Excellent

Karan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff
Stayed 1 night in Apr 2024