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InterContinental Hanoi Westlake by IHG

5.0 star property

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Photo gallery for InterContinental Hanoi Westlake by IHG

Property amenity
Property grounds
3 bars/lounges, swim-up bar, poolside bar
3 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service

Explore the area

Map
5 Tu Hoa, Hanoi, 10000
  • West Lake
    ‪2 min walk‬
  • Ho Chi Minh Mausoleum
    ‪3 min drive‬
  • Hoan Kiem Lake
    ‪5 min drive‬
  • Hanoi (HAN-Noi Bai Intl.)
    ‪22 min drive‬

Room options

Classic Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(11 reviews)
  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Classic Room (Upgraded)

  • 463 sq ft
  • Partial lake view
  • Sleeps 3
  • 1 Twin Bed

Suite, 1 Bedroom, Overwater (Residence)

10.0 out of 10
Exceptional
(1 review)
  • 926 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

Classic Room, 1 King Bed, Accessible, City View

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Twin Beds, Lake View (Club)

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

Junior Suite, 1 King Bed, Lake View

  • 646 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Twin Beds, Lake View

  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

Suite, 1 Bedroom, City View

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed

Classic Room, 1 King Bed, Lake View (Club)

10.0 out of 10
Exceptional
(2 reviews)
  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Twin Beds, City View, Overwater

8.0 out of 10
Very good
(1 review)
  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Suite, 1 Bedroom, Lake View

  • 753 sq ft
  • Lake view
  • Sleeps 3
  • 1 Twin Bed

Junior Suite, 1 King Bed, City View

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, Lake View, Overwater

9.6 out of 10
Exceptional
(5 reviews)
  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Suite, 2 Bedrooms, Overwater (Residence)

  • 1389 sq ft
  • City view
  • Sleeps 4
  • 1 Twin Bed

Classic Room, 2 Twin Beds, Lake View, Overwater

8.8 out of 10
Excellent
(6 reviews)
  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

Presidential Suite, Multiple Beds, Lake View

  • Lake view
  • Sleeps 6
  • 2 King Beds

Classic Room

8.0 out of 10
Very good
(6 reviews)
  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed

Classic Room, 2 Twin Beds, City View

9.4 out of 10
Exceptional
(3 reviews)
  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Classic Room, 2 Twin Beds, City View (Club)

  • 463 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Classic Room, 1 King Bed, City View (Club)

  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, City View, Overwater

8.8 out of 10
Excellent
(8 reviews)
  • 463 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 King Bed, Lake View

9.8 out of 10
Exceptional
(8 reviews)
  • 463 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

Suite, 3 Bedrooms, Overwater (Residence)

  • 1851 sq ft
  • Partial lake view
  • Sleeps 6
  • 1 Twin Bed

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2 bars/lounges, lobby lounge, cocktail bar

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  • Spa
  • Kids pool
  • Parking included
4.8 out of 5, Exceptional, (609)
$183 nightly
The price is $183 total
includes taxes & fees
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About this property

InterContinental Hanoi Westlake by IHG

5-star hotel in Tay Ho
3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a 24-hour health club, and a poolside bar.
InterContinental Hanoi Westlake by IHG offers 318 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Beds feature Select Comfort mattresses. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club and a sauna.

Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision.

The onsite spa has couples treatment room(s). Services include massages.
In addition to a full-service spa, InterContinental Hanoi Westlake by IHG features an outdoor pool and a 24-hour health club. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business amenities at this 5-star property consist of a business center, meeting rooms, and limo/town car service. This luxury hotel also offers a children's pool, a sauna, and spa services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

InterContinental Hanoi Westlake by IHG has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10:30 AM.
Cafe Du Lac - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Milan - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only.
Saigon - This restaurant specializes in Asian cuisine and serves dinner only.
Onsite venue #4 - cocktail bar.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 26 for adults and USD 13 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Cafe Du Lac
  • Milan
  • Saigon

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 45.36 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 26 for adults and USD 13 for children
  • Airport shuttle fee: USD 88 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 45.36 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hanoi Westlake InterContinental
InterContinental Hanoi Westlake
InterContinental Westlake
InterContinental Westlake Hotel
InterContinental Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel Hanoi
InterContinental Hanoi Westlake Hotel
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake by IHG Hotel
InterContinental Hanoi Westlake by IHG Hanoi
InterContinental Hanoi Westlake an IHG Hotel
InterContinental Hanoi Westlake by IHG Hotel Hanoi

InterContinental Hanoi Westlake by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 623 out of 1006 reviews
Rating 8 - Good. 273 out of 1006 reviews
Rating 6 - Okay. 61 out of 1006 reviews
Rating 4 - Poor. 25 out of 1006 reviews
Rating 2 - Terrible. 24 out of 1006 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

ABDUL

Stayed 3 nights in Dec 2024

2/10 Terrible

Jezreel

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

kai chun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience at this hotel for 5 nights. Top notch breakfast, ambience and professional staff. definitely recommend it.
Stayed 5 nights in Apr 2025

4/10 Poor

Jocelyn, Phoenix

Disliked: Property conditions & facilities
Won't stay there again. Doesn't deserve the Intercontinental name
Stayed 2 nights in Jan 2025

10/10 Excellent

Tineka

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent. They did their very best to make sure all of our wants/needs were met during our stay. We were celebrating my husband's birthday and they made our holiday pleasantly memorable.
Stayed 1 night in Apr 2025

6/10 Okay

Florence

Stayed 1 night in Mar 2025

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

The hotel is in a great location by the lake, and is only a short taxi from the old quarter. Service is excellent, and I would definitely stay again. The property is looking a little old however, and would benefit from a refurbishment.
Stayed 3 nights in Apr 2025

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service

Nice, but far from great....

The property was dated. The service staff was great as always, but the rooms need to be upgraded right away. The Wi-Fi needs to be 5G not 2.4. It's 2025, not 1995. If IHG Prides itself on quality, then read this review and spend the money to restore this property to what the traveling public comes to expect when staying at an IHG property.
Stayed 5 nights in Mar 2025

8/10 Good

Daviea

Liked: Cleanliness, staff & service, amenities
The property was is a good location about 10-15 mins (depending on traffic) away from the Old Quarter where there is an immense amount of local shops and food vendors. It is still in the heart of Vietnamese history. The Lotte Mall is great and close by. Also they have an independent travel agency inside that has tours (private or group) that can fit you preferences. Room service always arrived quickly. Staff were extremely polite and friendly.
Stayed 5 nights in Mar 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A peaceful place in Hanoi

Lovely hotel that leaves you feeling that you have an oasis away from the hustle and bustle of Hanoi whilst being within walking distance of the action!
Stayed 2 nights in Mar 2025

10/10 Excellent

Jaime Purugganan

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 3 nights in Mar 2025

10/10 Excellent

Nickole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice
Stayed 4 nights in Mar 2025

10/10 Excellent

Akhtar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Zdzislaw, Balcatta

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
We like the location, the excellent pool, the very good restaurant for breakfast and dinner and the very helpful staff. The standard of the room was not up to par. The carpet was full of dust and under the carpet it looked like it had never been vacuumed. In our opinion the standard of the room must meet the hotel rating and is not worth the price charged for staying at this hotel.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hanoi Adventure

The resort lived up to my expectations and then some. The staff were all attentive, very courteous, and professional. I was celebrating a special occasion and the resort provided me with a welcome gift to congratulate me on my special occasion which was very thoughtful and much appreciated by me. I would definitely stay here again in the future.
Stayed 3 nights in Mar 2025

10/10 Excellent

Tho

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and nice lake views. Accommodating and service oriented staff. Very good breakfast.
Stayed 4 nights in Jan 2025

8/10 Good

Wesley

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

Pooja

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Tracy

The location was amazing Dislike’s - None 👍
Stayed 1 night in Feb 2025

8/10 Good

Scarlett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

8/10 Good

Cory

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and property but it’s aging and needs to be invested in to get it back to a 5 star level
Stayed 2 nights in Jan 2025

10/10 Excellent

Sayaka

Stayed 4 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely staff and hotel

The room was spacious, a bit dated but the bathroom was exactly as the pictured showed - luxurious! The balcony on the waterfront is so pretty although there is not much of a view of the city. The staff are so polite and accommodating. The breakfast was one of my favourites! And the Saigon restaurant staff and staff at the Italian restaurant treated you like kings and queens, thank you to the lovely staff who served us.
Stayed 2 nights in Jan 2025

6/10 Okay

Puneeta

Liked: Staff & service
Disliked: Property conditions & facilities
Not up to standard as advertised The rooms are very cramped They just want you to pay for everything Mosquitoes And
Stayed 3 nights in Jan 2025

10/10 Excellent

Dana

Stayed 2 nights in Oct 2024